Technical Account Manager (USA - Remote)
Gurobi OptimizationJob Summary
Gurobi Optimization is seeking a Technical Account Manager (TAM) to join their team in the USA. As a TAM, you will guide prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions. You will collaborate with various teams, including Account Managers, Experts Advisory and Support, Research and Development, and Marketing. Your role involves providing advice on crucial implementation decisions and system architecture, ensuring efficient utilization of optimization technology while considering cost-effectiveness and scalability. With 6 months of extensive technical training and peer mentoring, you will become a trusted advisor throughout the customer engagement process. You will also be responsible for creating materials to showcase product functionality and performance, taking the lead in internal initiatives to improve processes, systems, and tools. The ideal candidate has at least 3-5 years of professional experience in optimization systems and data science, proficiency in Gurobi API Languages, and excellent communication skills. They should also possess a strong problem-solving attitude, emotional intelligence, and a robust mindset characterized by curiosity and a desire to learn continuously. As a remote worker, you will be comfortable collaborating cross-functionally with international teams and adapting to the company's policies and procedures.
What you will be doing?
- Actively engage in calls and meetings with potential customers.
- Collaborate and oversee technical discussions in ongoing business opportunities.
- Provide in-depth architecture and sizing recommendations.
- Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions.
- Assist prospective customers in constructing a compelling business case.
- Create materials to showcase product functionality and performance.
- Take the lead in internal initiatives to improve our processes, systems, and tools.
- Leverage your technical expertise as a subject matter expert within the team.
- Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.
What experience and qualifications should you have?
- Minimum 3-5 years of professional experience, including 3 years in optimization systems and data science.
- A Master's degree in computer science, engineering, mathematics, or equivalent work experience.
- Proficiency in both written and spoken English and Spanish. Additional languages, such as Portuguese, are considered a plus.
What skills, abilities, and behaviors should you have?
- Demonstrates a strong problem-solving attitude and meticulous attention to detail.
- Possesses a high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation.
- Exhibits a robust mindset characterized by curiosity and a strong desire to learn continuously.
- Capable of effectively bridging the gap between technical roles and business executives.
- Comfortable collaborating cross-functionally with international teams.
- Finds satisfaction in operating from a home office within a remote work environment.
- Adaptable and willing to travel as needed based on the specified travel expectations.
- Able to participate in meetings scheduled across global time zones within reasonable expectations.
- Motivated and ambitious, dedicated to achieving assigned Objective Key Results (OKRs).
- Committed to upholding the company's policies and procedures.
What other requirements should you have?
- Proficiency in at least 2 Gurobi API Languages (C, C++, Java, Python, C#, VB.NET).
- Basic knowledge of networking, web technologies, and engineering concepts.
- Competency in using macOS and Microsoft 365.
- Willingness and ability to quickly learn and utilize Salesforce as needed.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
