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Technical Account Manager
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Job Location
BrazilBritish Virgin IslandsCameroonCanadaCayman IslandsCentral African RepublicChileColombiaComorosCongo, (Kinshasa)Costa RicaCôte d'IvoireCroatiaCubaDenmarkDjiboutiDominicaEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFinlandFranceFrench GuianaGabonGambiaGermanyGibraltarGreeceGreenlandGrenadaGuadeloupeJamaicaMaltaAlgeriaAndorraAngolaAntigua and BarbudaArubaAustriaBahamasBahrainBarbadosBelgiumBelizeBeninBermudaBotswanaBulgariaBurkina FasoBurundiChadCyprusArgentinaSaint HelenaSwazilandSwedenSwitzerlandJordanKenyaKuwaitMaliPanamaParaguayPeruSaint LuciaSierra LeoneSlovakiaSloveniaLatviaLebanonLesothoLiberiaLibyaLithuaniaLuxembourgMacedonia, Republic ofNetherlandsNicaraguaNigerNigeriaNorwayPolandPuerto RicoQatarRéunionRomaniaRwandaSaint-BarthélemySomaliaSpainSudanSurinameSvalbard and Jan Mayen IslandsTanzania, United Republic ofTogoMadagascarOmanMalawiSyrian Arab Republic (Syria)TurkeyUgandaUnited Arab EmiratesVenezuela (Bolivarian Republic)Virgin Islands, USBouvet IslandCongo (Brazzaville)Czech RepublicDominican RepublicGhanaAlbaniaBelarusBoliviaGuatemalaGuineaGuinea-BissauLiechtensteinMartiniqueMauritaniaMauritiusMayotteMexicoMonacoSouth AfricaTurks and Caicos IslandsUnited KingdomUnited States of AmericaUruguayWestern SaharaYemenZambiaZimbabweBosnia and HerzegovinaBritish Indian Ocean TerritoryCape VerdeMoldovaMontserratMoroccoMozambiqueNamibiaNetherlands AntillesSaint Pierre and MiquelonPortugalRussian FederationSaint Kitts and NevisSaint-Martin (French part)Trinidad and TobagoTunisiaSaint Vincent and GrenadinesSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSeychellesGuyanaHaitiHoly See (Vatican City State)HondurasHungaryIcelandIran, Islamic Republic ofIraqIrelandIsraelItaly
Salary Range
137k - 137k USD / YEAR
Job Summary
We are seeking a Technical Account Manager to support our largest customers with their technical needs. As the primary technical contact, you will help solve complex issues while building long-lasting relationships. You will use your expert knowledge to ensure customer needs are continually met and play a critical role in creating lasting relationships with customers as they continue to grow in the post-sales lifecycle. With 4-5 years of experience in a technical customer-facing role, you will be responsible for identifying common pain points, making suggestions to the product team, and working closely with customers to fulfill one-off requests. You will also lead solo office hours and make significant contributions to the technical account management process. We offer a competitive salary, equity, fully remote work environment, and opportunities for continuous learning and growth.
We're looking to hire a Technical Account Manager to support our largest customers with their technical needs. You’ll be the primary technical contact for the largest and most strategic customers, helping them solve complex issues while building long-lasting relationships.
As the technical consultant for our enterprise customers, you’ll use your expert knowledge to ensure the customer’s needs are continually met. You’ll play a critical role in creating lasting relationships with customers as they continue to grow in the post-sales lifecycle.
About you:
You have 4-5 years experience in a technical customer-facing role (technical account management, support, solutions engineering, or another heavy customer-facing role) working in a technical manner.
You have built and shipped a mobile app that integrates RevenueCat.
You have an interest in 'wearing many hats,” doing what it takes to help customers every day.
You have mobile app experience in one or more of the following: iOS (Swift / Objective-C), Android (Java / Kotlin), Dart, React Native.
You have great debugging skills: You will identify why apps aren’t working, often with limited information, be able to debug code and utilize things like stack traces to help identify issues
You have an understanding of the mobile development and release process.
You have excellent verbal, written, and interpersonal communication skills.
You empathize with customers and their development/learning process: we usually hear from customers at their lowest and need to be understanding.
In the first month, you'll:
Get to know our Enterprise customers and their specific implementation details
Learn the common frustrations our enterprise customers have, and start becoming an expert on all things RevenueCat
Spend time shadowing customer conversations (technical diligence, onboarding, account reviews, support, technical office hours, etc.)
Work with other Technical Account Managers to untangle complex customer issues
Within the first 3 months, you'll:
Find common pain points for our enterprise customers and make suggestions to the product team to help reduce customer friction
Jump on calls with Customer Success Managers to serve as the technical expert on the call
Work directly with your accounts to assist with any technical needs in the post-sales lifecycle
Within the first 6 months, you'll:
Work closely with customers to fulfill one-off requests that go beyond the regular support process to support customers’ specific use-cases
Lead solo office hours for your enterprise customers
Make significant contributions to the technical account management process that help you and your teammates be more efficient
Within the first 12 months, you'll:
Develop a super-hero like intuition for the root causes of customer issues and become an expert troubleshooter
Interview, hire, and mentor additional Technical Account Managers
Discover new and unexpected ways to delight customers with our support experience
What we offer:
$137,000 USD salary regardless of your location.
Competitive equity in a fast-growing, Series C startup backed by top tier investors including Y Combinator.
10 year window to exercise vested equity options.
Fully remote work environment that promotes autonomy and flexibility.
Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health.
$2,000 USD to build your personal workspace.
$1,000 USD annual stipend for your continuous learning and growth.
