Automattic
Technical Account Manager role at Automattic, working closely with partners to ensure excellent experience with WordPress and Automattic products.
Databricks
Lead technical strategy for large enterprise accounts in Healthcare & Life Sciences using Databricks solutions
Binance
Lead onboarding for high-value clients, improve compliance processes, and drive growth at Binance, a leading blockchain ecosystem.
Upwork
Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.
Gurobi Optimization
Account Manager (Remote Japan) at Gurobi Optimization - drive revenue growth, expand client base, and manage software licenses.
hims & hers
Senior Technical Program Manager - Data Platform Engineering
Binance
Join Binance Accelerator Program - Marketing (Swag Team) as a remote coordinator for events, inventory management, and vendor relations, and contribute to the growth of the Web3 ecosystem.
Inworld AI
Manage full-cycle recruitment processes, source top talent, develop efficient hiring strategies, and use data to drive recruitment decisions at Inworld as a Technical Recruiter (Contractor).
Binance
Lead Onchain Transaction Monitoring team at Binance, ensuring effective operations and mitigating financial crime risk.
360Learning
Key Account Manager Enterprise at 360Learning: Develop and manage a portfolio of 50+ accounts, generating growth and upselling opportunities.
StackAdapt
Manage client relationships and optimize campaigns using RTB/programmatic expertise at StackAdapt's self-serve advertising platform. Enjoy competitive benefits including health insurance and work-from-home reimbursements.
Cryptio
Enterprise-grade crypto back-office platform Account Manager role with flexible remote work options and opportunities to shape the future of crypto.
Wasabi Technologies
Technical Sourcer at Wasabi Technologies: source top technical talent, develop customized sourcing strategies, and build long-term relationships with candidates.
hims & hers
Senior Technical Program Manager - drive strategic initiatives, deliver high-impact programs, and optimize engineering operations.
Yuno
Key Account Manager at Yuno: drive revenue growth, build strong client relationships & collaborate with cross-functional teams.
InDebted
Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.
Creatio
Technical Trainer for AI-powered No-Code platform, delivering training to customers & partners, with remote-first hybrid model and competitive benefits.
StackAdapt
Manage client relationships and optimize digital advertising campaigns using programmatic expertise at StackAdapt. Enjoy competitive salary, remote flexibility, and a supportive culture.
Binance
Business Intelligence Analyst at Binance: Drive data-driven decision-making and enhance KYB operations with advanced analytics skills and flexible remote work options.
Grafana Labs
Remote Support Engineer job at Grafana Labs in Sweden, providing customer support for observability stack and collaborating with software developers.
Automattic
As a Technical Account Manager on the Automattic Special Projects team, you will work closely with partners to ensure they have an excellent experience with WordPress and Automattic products. Your responsibilities include resolving partner requests, managing support and maintenance lifecycle, and providing valuable feedback for product improvement. You will also be responsible for troubleshooting, sharing knowledge, and cultivating strong relationships with partners. To succeed in this role, you need advanced WordPress admin expertise, excellent communication skills, and the ability to problem solve and conflict resolve. With a salary range of $85,000-$130,000 USD, this is a high-caliber opportunity for those who want to make a net positive impact on Automattic. As a fully-remote company with an open vacation policy, you will have the flexibility to work from anywhere and thrive in a dynamic environment.
As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility is ensuring partners have an excellent experience with WordPress and Automattic products— from initial partner onboarding through the entire support and maintenance lifecycle of a site. This involves close collaboration with our partners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic's teams.
Some of your responsibilities will include:
Working closely with our partners to resolve their incoming requests with high precision.
Managing and tracking partner requests that involve support from designers and developers, ensuring all requirements are outlined accurately and resolutions are timely.
Diving into WordPress and WooCommerce configurations, setup, and site building.
Handling site migrations and basic DNS configuration.
Communicating effectively and proactively with our partners to ensure all their site needs are being met.
Responsibilities:
Helping our partners use Automattic’s products—particularly WordPress, WooCommerce, Jetpack, and Sensei LMS.
Troubleshooting, investigating, and writing detailed GitHub Issues.
Sharing knowledge, tools, and tips to help team members.
Cultivating strong relationships with our partners to understand their business/operational needs and how Automattic’s products can meet those needs.
Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.
Requirements:
An advanced level of WordPress admin expertise, including:
Experience designing, publishing, and debugging content using the WordPress Block Editor.
Understanding how a website makes use of Posts, Pages, and Custom Post Types.
Ability to identify which themes and plugins are active on a site, and what they are responsible for.
Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable.
Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
Effective problem solving, conflict resolution, and context-switching.
Distilling goals and wishlists into concrete next steps.
Remaining undaunted by managing risks in high-stakes situations.
An eye for detail, and an innate desire to close out all items on a project checklist.
Salary range: $85,000-$130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote
