Technical Customer Success Specialist
Relay Commerce
- Location
- Brazil
- Posted
Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.
Remote Jobs
Associate Enterprise Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 90k USD
Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.
Senior Director of Customer Success
Smartcar
- Location
- United States of America
- Posted
- Salary Range
- 160k - 270k USD
Lead Customer Success at Smartcar, driving customer retention and growth by managing Account Management and Solutions Architecture teams. Utilize customer success metrics to inform decisions and foster a culture of excellence.
Senior Manager - Customer Success Engineering
Vercel
- Location
- Germany
- Posted
Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.
Senior Customer Success Operations Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 140k - 190k USD
Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.
Senior Manager, Customer Success Operations
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.
Program Manager - Customer Success Operations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 90k - 149k USD
Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.
Principal Customer Success Business Partner
Anaplan
- Location
- Sweden
- Posted
Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.
Customer Success Manager (English Speaker)
Full Fabric
- Location
- Portugal
- Posted
Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology
Senior Customer Success Engineer, EMEA
Vercel
- Location
- Cameroon
- Posted
Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.
Customer Success Regional Team Manager
Canonical
- Location
- Anywhere in the world
- Posted
Lead Canonical's Customer Success team globally, driving customer engagement and retention through strategic planning and team leadership. Manage regional performance metrics and collaborate across departments to enhance customer success.
Senior Customer Success Manager EMEA
Horizons
- Location
- South Africa
- Posted
Senior Customer Success Manager EMEARemote-South Africa: drive revenue growth through excellent customer support and strategic relationship management with Horizons' workforce management platform.
2025 Summer Intern - Customer Success
Workiva
- Location
- United States of America
- Posted
- Salary Range
- 44k - 44k USD
Support the Customer Success team in creating and implementing customer documents, collaborating with cross-functional teams, applying XBRL tagging, ensuring accuracy, and providing exceptional customer service.
Talent Acquisition Specialist (Non-Technical)
Creatio
- Location
- Poland
- Posted
Talent Acquisition Specialist job in Warsaw, Poland - full-cycle recruiting, selection methods, customer service, English fluency.
Technical Solution Specialist (m/f/d)
Kayzen
- Location
- Cameroon
- Posted
Technical Solution Specialist for mobile demand-side platform Kayzen, providing expert guidance on integrating products into existing systems and ensuring customer satisfaction.
Technical Solution Specialist (m/f/d)
Kayzen
- Location
- Cameroon
- Posted
Join Kayzen as Technical Solution Specialist and collaborate with cross-functional teams to provide expert guidance on integrating products into existing systems.
Technical Solution Specialist (m/f/d)
Kayzen
- Location
- India
- Posted
Join Kayzen as Technical Solution Specialist and collaborate on integrating products into existing systems, debugging issues, and developing technical documentation.
Customer Success Manager - DACH (F/M/D)
NavVis
- Location
- Germany
- Posted
Customer Success Manager - DACH (F/M/D) Germany Remote / Hybrid
Scale Customer Success Manager (French/English)
Postman
- Location
- Cameroon
- Posted
Customer Success Manager EMEA - Postman
Technical Customer Success Specialist
Relay Commerce
Job Summary
As a Technical Customer Success Specialist at Relay Commerce, you will play a crucial role in providing technical support, assisting sales teams with technical expertise, and supporting new customer onboarding through Shopify theme customization. You will troubleshoot technical issues, debug errors, and work with developer tools to support customers. With a user-first mindset, strong communication skills, and experience in e-commerce or B2B SaaS, you will effectively communicate with customers, guide merchants through the setup process, and contribute to help center articles and internal resources. This is a fully remote role, and candidates must be based in Brazil or Mexico. Relay Commerce offers a support structure, clear goals, and flexible work arrangements, including a work-from-home stipend, therapy/mental health reimbursement, paid parental leave, flexible time off, and an annual company retreat.
About the Company
Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.
The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.
About the Role
As a Technical Customer Success Specialist, you will be wearing multiple hats, playing a crucial role in providing technical support, assisting sales teams with technical expertise, and supporting new customer onboarding through Shopify theme customization. This is not a traditional account management or customer relationship role; this is a technical role with more development and systems responsibilities rather than frontline support (see more in the Requirements section).
At Relay we provide you with a support structure and set clear goals, and how you achieve them is up to you. A typical day could consist of replying to technical support tickets on the intercom, creating escalations, working with other departments and brands within the portfolio, hosting product demos for potential customers, and working on personal or assigned projects. You will frequently troubleshoot technical issues, debug errors, assist with Shopify app installations, and use developer tools to support customers.
This role is fully remote, and candidates must be based in Brazil or Mexico. You should have a reliable internet connection and a workspace that allows you to collaborate effectively with teams across different time zones.
About the Product
Smartrr is a powerful subscription management and loyalty platform within the Relay suite, designed to help e-commerce brands drive predictable, recurring revenue. This product enables merchants to offer flexible subscription models, streamline post-purchase engagement, and improve customer retention with built-in loyalty and referral features.
Primary Responsibilities
- Effectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.
- Assist merchants with app installations, integrations, debugging issues, and using developer tools, escalating complex technical issues to the appropriate teams when necessary.
- Guide new merchants through the setup process, ensuring they understand the platform's features and best practices for subscription success.
- Contribute to help center articles, FAQs, and internal resources to empower merchants with self-service support options.
- Serve as the “voice of the customer” and provide feedback to product and marketing teams on how we can better serve our customers.
- Represent the Relay team and maintain a positive, empathetic tone with customers.
Important Traits for Success
- User-first mindset: the specialist approaches problems by first understanding the user’s needs
- Technical Proficiency: Comfortable troubleshooting technical issues, debugging errors using developer tools, and assisting with Shopify app installations and configurations. Ability to document and escalate bugs effectively.
- Empathy: the specialist can effectively put themselves in the shoes of a user and articulate what their needs are
- Collaborate cross-functionally: the specialist is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally
- Problem solver: the specialist can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support
- Strong communicator: the specialist is an attentive and active listener and can explain interact with customers with a positive tone
- Results driven, you use data to emphasize the needs of your customers
- Demonstrate Relay’s six Core Values in all professional interactions: 1) Urgency & Action 2) Customer-Focus 3) Problem-Solving 4) Continuous Improvement 5) Open Communication 6) Collaboration & Diversity
Requirements & Preferred Qualifications
- 4+ years of experience in customer success, account management, technical support, or consultative customer-facing roles.
- Proficiency in Shopify theme development and customization with Liquid.
- Proven experience in SQL, JavaScript, and CSS.
- Ability to troubleshoot technical issues, debug errors, and work with developer tools.
- Experience working with email marketing solutions, Gsuite, custom sending domains, and CRM tools
- Our teams cover multiple time zones. Leadership and support structures will be in place but qualified candidates must have a proven track recording of being resourceful and self-sufficient.
- Experience working collaboratively with technical counterparts
- Excellent written and oral communication skills with the ability to document and interface with both customers and internal teams
- Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers
- Data science background is preferred but not required.
Hiring Process
- Initial Screen with People Ops Manager - 30 Minutes
- Skills Assessment - 5 Business Days to complete
- First Round Interview with Head of Customer Success - 30 Minutes
- Final Interview with Chief Revenue Officer & Customer Success Manager - 45 Minutes
Benefits & Perks
- Work From Home Stipend
- Therapy/Mental Health Reimbursement
- Paid Parental Leave
- Flexible Time Off
- Annual Company Retreat
- Company Swag
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
