Technical Customer Support II
Broadvoice
- Location
- Colombia
- Posted
Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.
Remote Jobs
Customer Service Representative (English)
Binance
- Location
- Colombia
- Posted
Customer Support Representative (English) at Binance - Handle live chats, manage complaints, and engage with customers in a user-centric global organization.
Customer Service Representative (English)
Binance
- Location
- Colombia
- Posted
Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info, manage complaints & follow up.
Member of Technical Staff (Agentic product)
Reka
- Location
- United Kingdom
- Posted
Join Reka as a Backend Engineer to work on cutting-edge AI technology, collaborating with a mission-driven team and enjoying open, inclusive work environment with excellent benefits.
Support Engineer (Weekend Coverage)
Gitlab
- Location
- Cameroon
- Posted
Support customer GitLab environments, collaborate across teams to improve the product, contribute to documentation and processes, and work in a global, distributed team with flexible benefits.
Support Engineer (Weekend Coverage)
Gitlab
- Location
- Brazil
- Posted
- Salary Range
- 76k - 162k USD
Support customers by resolving issues in their GitLab environments, collaborate with cross-functional teams, and contribute to improving the product through scripting and documentation.
Customer Experience Specialist - Voice
InDebted
- Location
- Philippines
- Posted
Manage collections, provide exceptional customer service, and support team growth as a Customer Experience Agent at InDebted. Utilize your skills in accounts receivable management and customer service to drive positive outcomes for customers and the business.
Member of Technical Staff - Front-End
DevRev
- Location
- India
- Posted
Front-end developer at DevRev, building user experiences with React, JavaScript, HTML, CSS, and modern tools.
Member of Technical Staff: Front-End
DevRev
- Location
- India
- Posted
Front-end developer at DevRev, build delightful user experiences with React, JavaScript, HTML, CSS, and modern tools.
Developer Support Engineer
RevenueCat
- Location
- Brazil
- Posted
- Salary Range
- 112k - 112k USD
Developer Support Engineer for RevenueCat SDK integration, flexible remote work, $112k salary, competitive equity & 10-year vesting
Customer Service Representative (German)
Binance
- Location
- Croatia
- Posted
Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.
Enterprise Support Specialist
SoundStack
- Location
- United States of America
- Posted
Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.
Support Specialist EMEA
Remofirst
- Location
- Egypt
- Posted
Support Specialist at RemoFirst: Handle global inquiries, resolve complex queries, and collaborate with internal teams to deliver exceptional client experiences.
Customer Service Representative - (Polish)
Binance
- Location
- Croatia
- Posted
Customer Support Representative at Binance, handling customer queries & complaints via ticketing systems & live chat.
AWS Support Engineer IV
Rackspace
- Location
- India
- Posted
L4 AWS Support Engineer: Provide expert-level technical support for complex AWS-based solutions, lead critical incident response, and drive strategic initiatives.
Senior Customer Marketing Manager
Emburse
- Location
- United States of America
- Posted
- Salary Range
- 100k - 110k USD
Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.
Software Engineer II (Full-Stack)
Eventbrite, Inc.
- Location
- India
- Posted
Full-Stack Engineer II: Automate privacy compliance workflows using modern frontend frameworks and backend technologies.
Software Engineer II - Full Stack
AllTrails
- Location
- United States of America
- Posted
- Salary Range
- 165k - 195k USD
Join AllTrails as a software engineer and contribute to the development of impactful A/B tests and landing pages. Collaborate with cross-functional teams and work on all layers of the stack.
Customer Service Specialist- Shanghai
iHerb
- Location
- China
- Posted
Customer Service Specialist - Shanghai China
Talent Acquisition Specialist, Customer Operations
Clipboard Health
- Location
- Canada
- Posted
Talent Acquisition Specialist at Clipboard Health: Manage recruitment process, source candidates, screen & lead hires, report on metrics
Technical Customer Support II
Broadvoice
Job Location
Job Summary
Broadvoice seeks a Technical Support Representative 2 to join its growing team in Colombia (Remote). In this role, you will provide technical support via phone, chat, and email to business customers, resolving hardware and software issues and identifying bugs and defects. You will also create knowledge base content and disseminate information across the team. Strong English language skills, basic IT understanding, and experience with VoIP technologies are required. Broadvoice is an Equal Opportunity Employer with a passionate team on a mission to inspire meaningful human connections.
LOCATION: Colombia (Remote)
DEPARTMENT: Technical Support
REPORTS TO: Manager, Technical Support
PERCENTAGE OF TRAVEL: <15%
POSITION SUMMARY:
Broadvoice is looking for a Technical Support Representative 2 to join our growing team. In this dynamic role, you will provide technical support to business customers via phone, chat and email. If you are passionate about solving problems and want to make an immediate impact on the customer experience, we want to talk to you!
YOUR DAY-TO-DAY:
- Serve as a brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience
- Research, diagnose, and resolve technical hardware and software issues using available tools and resources
- Accurately process and document issue details using a computer and designated ticket tracking software
- Identify and report bugs and defects, and document feature requests that will enhance products
- Produce knowledge base content and support team leads in disseminating information across the team
- Monitor and inform team of opportunities via chat
- Increase personal technical knowledge by reading trade publications, training manuals and diagnostics information and completing courses, when possible
- Perform other job-related duties and projects as assigned
WHAT YOU BRING TO THE TEAM:
- Strong English language skills
- Basic understanding of networking, IT, internet and computer concepts/technology
- An understanding of VoIP technologies (SIP, RTP, NAT traversal) and experience as a VoIP or Tier 2+ support representative
- Knowledge of router configurations
- Experience with Metaswitch and interpreting SIP signaling
- Exceptional verbal and written communication skills with a strong phone presence
- Strong self-management skills (prioritization, attention to detail, follow-through)
WHY BROADVOICE:
We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.
Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. Broadvoice does not sponsor work visas.
