Technical Customer Support II
Broadvoice
- Location
- Colombia
- Posted
Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.
Remote Jobs
Customer Success Manager - IAM/IGA
Saviynt
- Location
- France
- Posted
Customer Success Manager at Saviynt: drive customer adoption, lead projects, and ensure business value
Software Development Engineer II - 3DLN, Rendering
Mapbox
- Location
- Germany
- Posted
Develop 3D Live Navigation for Mapbox Navigation SDK, collaborate on cross-platform API design and performance tuning, and optimize real-time sensor data visualization.
Senior Customer Success Systems Engineer
Vercel
- Location
- Germany
- Posted
Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.
Customer Success Manager, Mid-Market
Apollo.io
- Location
- United States of America
- Posted
High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.
Mid-Market Customer Success Manager
Newsela
- Location
- United States of America
- Posted
- Salary Range
- 75k - 100k USD
Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.
Software Development Engineer II - Automotive Integration
Mapbox
- Location
- United States of America
- Posted
- Salary Range
- 152k - 205k USD
Senior C++ Developer for automotive navigation systems in Android and Linux Embedded platforms
Enterprise Customer Success Executive
Creatio
- Location
- Mexico
- Posted
Enterprise Customer Success Executive for LATAM region with 3+ years B2B account management experience
Software Development Engineer II - Routing (C++)
Mapbox
- Location
- United States of America
- Posted
- Salary Range
- 152k - 205k USD
Design and develop routing services for Mapbox Navigation, leveraging modern C++ and Linux server applications to unlock innovative mapping solutions.
Software Development Engineer II - Routing (C++)
Mapbox
- Location
- Germany
- Posted
Design and develop routing services for Mapbox Navigation, solving complex guidance scenarios and building best-in-class experiences.
Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Canada
- Posted
- Salary Range
- 54k - 262k USD
Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Croatia
- Posted
Customer Success Director at OfferFit: drive customer success, analyze results, and communicate insights to drive business impact.
Customer Success Director (Individual Contributor)
OfferFit
- Location
- Brazil
- Posted
Customer Success Director at OfferFit: drive business impact with data-driven presentations and customer insights.
Code Wrangler - Support Tooling
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 70k - 170k USD
Join Automattic's Happiness Operations team as a Software Engineer and shape the future of their product ecosystem.
Customer Success Specialist, Financial Services
AlphaSense
- Location
- United Kingdom
- Posted
Customer Success Specialist in Financial Services at AlphaSense, providing technical support and driving adoption of their platform.
Customer Service Representative - (Portuguese/English)
Binance
- Location
- Portugal
- Posted
Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.
Customer Service Representative - (Portuguese/English)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Support Representative at Binance, handling live chat & emails, managing complaints & providing solutions in a fast-paced crypto industry.
Senior Customer Value Manager (m/f/d)
Buynomics
- Location
- Croatia
- Posted
Senior Customer Value Manager at Buynomics: lead partnerships, champion product adoption, and drive data-driven decision-making through Virtual Customer technology.
Sr. Manager of Customer Success
Cobalt
- Location
- United States of America
- Posted
Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.
Technical Customer Support II
Broadvoice
Job Location
Job Summary
Broadvoice seeks a Technical Support Representative 2 to join its growing team in Colombia (Remote). In this role, you will provide technical support via phone, chat, and email to business customers, resolving hardware and software issues and identifying bugs and defects. You will also create knowledge base content and disseminate information across the team. Strong English language skills, basic IT understanding, and experience with VoIP technologies are required. Broadvoice is an Equal Opportunity Employer with a passionate team on a mission to inspire meaningful human connections.
LOCATION: Colombia (Remote)
DEPARTMENT: Technical Support
REPORTS TO: Manager, Technical Support
PERCENTAGE OF TRAVEL: <15%
POSITION SUMMARY:
Broadvoice is looking for a Technical Support Representative 2 to join our growing team. In this dynamic role, you will provide technical support to business customers via phone, chat and email. If you are passionate about solving problems and want to make an immediate impact on the customer experience, we want to talk to you!
YOUR DAY-TO-DAY:
- Serve as a brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience
- Research, diagnose, and resolve technical hardware and software issues using available tools and resources
- Accurately process and document issue details using a computer and designated ticket tracking software
- Identify and report bugs and defects, and document feature requests that will enhance products
- Produce knowledge base content and support team leads in disseminating information across the team
- Monitor and inform team of opportunities via chat
- Increase personal technical knowledge by reading trade publications, training manuals and diagnostics information and completing courses, when possible
- Perform other job-related duties and projects as assigned
WHAT YOU BRING TO THE TEAM:
- Strong English language skills
- Basic understanding of networking, IT, internet and computer concepts/technology
- An understanding of VoIP technologies (SIP, RTP, NAT traversal) and experience as a VoIP or Tier 2+ support representative
- Knowledge of router configurations
- Experience with Metaswitch and interpreting SIP signaling
- Exceptional verbal and written communication skills with a strong phone presence
- Strong self-management skills (prioritization, attention to detail, follow-through)
WHY BROADVOICE:
We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.
Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. Broadvoice does not sponsor work visas.
