Technical Manager
TTEC Digital
- Location
- Philippines
- Posted
Technical Operations Manager for Managed Services practice in Manila, Philippines, responsible for managing client relationships, ensuring satisfaction, and mitigating risks.
Remote Jobs
Technical Manager Infrastructure
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 116k - 198k USD
Lead technical infrastructure services for clients and customers, manage customer retention and operational processes.
Technical Account Manager
Check
- Location
- United States of America
- Posted
- Salary Range
- 132k - 171k USD
Serve as a technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships. Utilize your expertise in APIs and technical infrastructure to support partner growth and innovation.
Technical Account Manager
Check
- Location
- United States of America
- Posted
- Salary Range
- 132k - 171k USD
Serve as the technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships with key stakeholders.
Technical Account Manager
Level AI
- Location
- India
- Posted
As a Client Success Engineer at Level AI, you will manage client relationships, onboard clients, understand their needs, collaborate with internal teams, identify upselling opportunities, and track account metrics using advanced AI solutions.
Technical Account Manager
RevenueCat
- Location
- Brazil
- Posted
- Salary Range
- 137k - 137k USD
Technical Account Manager: Support largest customers with technical needs, build long-lasting relationships, and drive customer success.
Technical Accounting Manager
Binance
- Location
- Brunei Darussalam
- Posted
Technical Accounting Manager for IFRS-compliant accounting policies and audit-readiness activities at Binance, a leading blockchain ecosystem.
Technical Engagement Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 144k - 216k USD
Technical Engagement Manager at Vercel - drive customer outcomes, lead cross-functional teams, and deliver successful professional services engagements.
Technical Project Manager
Sporty Group
- Location
- Brunei Darussalam
- Posted
Oversee project scope and timelines as a Tech Project Manager, leveraging Agile and AWS expertise to coordinate teams and ensure efficient delivery in a dynamic environment.
Technical Project Manager
Nethermind
- Location
- Anywhere in the world
- Posted
Technical Project Manager for blockchain projects with excellent communication & leadership skills, experience with Ethereum ecosystem, and software development life cycles.
Technical Product Manager - AI
StackAdapt
- Location
- United States of America
- Posted
- Salary Range
- 120k - 180k USD
Lead the development of StackAdapt's GenAI Copilot as a Technical Product Manager, driving innovation in advertising technology with a focus on AI integration and user-centric design.
Technical Account Manager - Newspack
Automattic
- Location
- Brazil
- Posted
Technical Account Manager for Newspack, driving adoption of digital news publishing and monetization best practices with small- and medium-sized news publishers.
Technical Program Manager
Twilio
- Location
- United Kingdom
- Posted
Technical Program Manager for InfoSec at Twilio, leveraging Agile methodologies and information security expertise to drive team performance.
Technical Program Manager
Twilio
- Location
- Ireland
- Posted
Technical Program Manager role at Twilio supporting InfoSec organization with strategic projects and programs
Technical Program Manager
Twilio
- Location
- Colombia
- Posted
Manage projects and coach agile teams within Twilio's InfoSec organization to deliver value through strategic initiatives. Utilize project management principles and Agile methodologies to ensure successful project execution and stakeholder satisfaction.
Product Manager (Technical) - USA
Inworld AI
- Location
- United States of America
- Posted
Product Manager (Technical) at Inworld AI, leading AI Engine development with API/SDKs for immersive gaming experiences
Senior Technical Product Manager
Apollo.io
- Location
- India
- Posted
Senior Technical Product Manager at Apollo.io: Build product vision & roadmap, lead cross-functional teams, drive growth initiatives.
Support - Technical Account Manager
Tanium
- Location
- Japan
- Posted
Assist customers by resolving technical issues, providing support, and improving the Tanium platform. Work with a team to ensure high-quality service and documentation.
Associate Technical Account Manager I
TrustArc
- Location
- Philippines
- Posted
Associate Technical Account Manager at TrustArc: Support small to medium clients, develop strong relationships, and provide technical assistance.
Technical Solutions Manager
COMPLY
- Location
- United States of America
- Posted
- Salary Range
- 65k - 75k USD
Drive technical success for COMPLY's customers by providing expert guidance, collaborating with internal teams, and creating educational resources to enhance customer adoption and satisfaction.
Technical Manager
TTEC Digital
Job Location
Job Summary
TTEC Digital is seeking a Technical Operations Manager to join their Managed Services practice as a remote role based in Manila. The successful candidate will be responsible for managing the platform, operational relationships, and on-going support of contact center managed operations clients. They will function as a trusted advisor to clients, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion. The Technical Operations Manager will also manage internal and external communications, ensure adherence with client regulations/policies, and participate in the management of commercial aspects of the managed services engagement. This role requires 6-8+ years of technical operations management experience, strong consulting skills, and experience with contact center technology. TTEC Digital is a proud equal opportunity employer committed to expanding its diverse and inclusive workforce.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in Manila.
In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.
Platform Operations Management
- Management, trending and analysis of historical and existing support and change service requests
- Prioritize work related to service requests for technical resources
- Own completion of Change Management cycles and provide adequate visibility internally and externally.
- Review daily/weekly/monthly platform statistics related to stability and capacity
- Develop Action plans to resolve stability or capacity issues
- Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
- Ensure certification of technical plans for major implementations and projects
- Continuous development and exhibition of platform knowledge and effective application to the client environment
- Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,
Timely and Effective Management of internal and external Communications
- Organize and Lead regular client Operational status reviews
- Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
- Maintain positive and professional demeanor when communicating internally and externally
- Build strong business relationships with all engagement stakeholders
- Act as a mentor for internal resources to ensure highest level of customer satisfaction
- Act as a trusted advisor for client contacts
- Distribute and discuss client “lessons learned” discoveries
Ensure Client Satisfaction with Managed Services Operations
- Proactive “informal” check with client on Managed Services performance
- Ensure client issues thoroughly triaged and SLA’s met
- Conduct bi-annual client feedback discussion
- Develop effective action plan to address negative client feedback and prevent recurrence of client issues
- Communicate all client feedback to account management and staff
- Management and assurance of escalations and timely and effective incident notifications
- Drive the assurance of resource effort allocation to remain in alignment with client requirements
- Arrange site visits with client to improve ICS/MS understanding of client mission
Ensure effective management of Commercial aspects
- Assist account partners and Account Management with client interactions
- Assist with the creation of SOW’s, Change Requests, RFP responses and other contract documentation
- Tracking Project run rates, hours utilization and ensure proper invoicing
- Pre-Implementation requirements compilation, LOE and Resource Management for small projects
- Obtain solid knowledge of Managed Services offerings
- Provide formal account status and communication with Account Partner and Account Managers
- Provide important client information to peers and management to facilitate good business decisions
- Work with account partners to identify relationship expansion opportunities
Manage effective transition of Support Activities
- Integrate with and provide feedback to improve delivery methods
- Ensure requisite support reference documentation is created
- Provide direction for client transition to new support model
- Manage client expectations for daily support and ongoing projects
- Manage engagement scope and responsibilities
What skills you will bring:
- 6 to 8+ years Technical Operations Management experience, preferred with contact center technology experience, cloud or on-prem solutions
- Client management experience
- Strong consulting skills
- Experience with direct management or delivery of Contact Center technology including voice and / or data network management and operations, computer telephony integration, ACD and IVR applications, and Customer Relationship Management applications.
- Demonstrated ability to mentor others and manage technical support teams
₱116,000 - ₱190,000 a month
#LI-DD1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-RemotePhilippines
