Technical Manager Infrastructure
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 116k - 198k USD
Lead technical infrastructure services for clients and customers, manage customer retention and operational processes.
Remote Jobs
BDR Manager / Manager - Sales Development
OfferFit
- Location
- Canada
- Posted
- Salary Range
- 105k - 191k USD
Lead and develop BDRs to generate high-quality opportunities for OfferFit's Sales team. Implement scalable strategies, optimize processes, and collaborate with cross-functional teams in a remote work environment with generous PTO and other perks.
Senior Contracts Manager
Signifyd
- Location
- United States of America
- Posted
Senior Contracts Manager at Signifyd: negotiate merchant & vendor agreements, manage systems & processes, advise on risk & issues.
Manager - Privacy Program
Wealthsimple
- Location
- Canada
- Posted
Lead Wealthsimple's Privacy Program by ensuring compliance with Canadian laws, managing projects, collaborating on products, and conducting PIAs to protect user data effectively.
Senior Engagement Manager
Rackspace
- Location
- India
- Posted
Lead complex projects, manage client expectations, and drive successful implementations for Rackspace Professional Services engagements. Utilize your expertise in cloud transformation and project management to deliver exceptional customer value.
Senior Engagement Manager
Rackspace
- Location
- Canada
- Posted
Manage customer projects, develop project plans, and provide guidance on service utilization for Rackspace customers.
Operations Progam Manager
Alma
- Location
- United States of America
- Posted
- Salary Range
- 100k - 125k USD
Operations Program Manager at Alma: drive operational excellence, manage quality assurance initiatives, and lead cross-functional projects to enhance operational efficiencies.
Marketing Project Manager
CoinsPaid
- Location
- Croatia
- Posted
Marketing Project Manager at CoinsPaid: lead dynamic projects, coordinate teams, and deliver high-quality results in a fast-growing crypto payments company.
Marketing Project Manager
Nextech
- Location
- United States of America
- Posted
Project Manager - Nextech Marketing Team: Plan & execute marketing strategies, manage projects from planning to implementation, utilizing project management tools like Monday.com.
Senior Manager, Global Campaigns
Lime
- Location
- United States of America
- Posted
- Salary Range
- 86k - 158k USD
Senior Manager of Global Campaigns, Americas-APAC at Lime: drive in-market strategy, create campaign plans, maintain contact with regional GR staff, coordinate local efforts
Staff Community Partnership Manager
- Location
- Canada
- Posted
- Salary Range
- 120k - 180k USD
Lead and manage Reddit's largest communities by developing strategies that empower moderators and strengthen community partnerships. Utilize program management skills and data analysis to drive impactful initiatives and build strong relationships with key stakeholders.
Senior Marketing Manager
iHerb
- Location
- Japan
- Posted
Digital Marketing Manager for iHerb Japan, responsible for driving brand awareness, retention, and growth through various marketing channels.
Senior HR Manager
Adaptavist
- Location
- United States of America
- Posted
Lead HR initiatives across North America, ensuring compliance with employment laws and delivering exceptional employee experiences through strategic and operational efforts. Provide expert advice on benefits programs and manage change management processes while leveraging data insights to drive business decisions.
Operations Delivery Manager
BVNK
- Location
- Brazil
- Posted
Operational expert for payment infrastructure platform
Agile Release Manager
Vonage
- Location
- Spain
- Posted
Lead Agile transformations, manage delivery processes, and optimize team performance using Jira and other tools.
AI/ML Product Manager
Welocalize
- Location
- Argentina
- Posted
Product Manager for AIML Engineering organization, coordinating efforts between globally distributed teams, defining product requirements, and managing the product backlog.
Data Services Manager
MissionWired
- Location
- United States of America
- Posted
Data services manager for MissionWired, managing data movement and processing for clients, developing custom SQL scripts and reporting.
Customer Value Manager
SADA India
- Location
- India
- Posted
Customer Value Manager at SADA India - drive engagement & expansion for GCP customers
Manager, Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 130k - 145k USD
Data Engineer at Nutrafol: Develop impactful data features, collaborate with cross-functional teams, and drive business decisions.
Manager - Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 130k - 145k USD
Transform business requirements into technical solutions, enhance database design, and support data-driven decisions at Nutrafol as a Data Engineer. Work with cross-functional teams to gather insights and ensure high-quality data for strategic initiatives.
Technical Manager Infrastructure
Rackspace
Job Location
Salary Range
116k - 198k USD / YEAR
Job Summary
Rackspace Technology is seeking a Technical Manager Infrastructure to lead the delivery of pre and post-sales services and support to clients and customers. The role involves managing customer retention, analyzing operational processes, and developing personnel to ensure efficient operation. The ideal candidate has at least 5 years of experience with infrastructure technologies, client-facing experience, and leadership skills. Rackspace offers a competitive salary range, variable compensation, and benefits. The position is remote within the USA.
Job Summary: As our Technical Manager Infrastructure, you’ll be a key element within the Rackspace support infrastructure team. This team is responsible for designing, building, and launching our healthcare customers up into the cloud!
Work Location: 100% Remotely wihting the USA.
Responsibilities:
- Provide leadership and direction for the delivery of pre and post-sales services and support to clients and customers.
- Manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Analyze operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the organization.
- Review SLA claims.
- Develop and manage service with speed and accuracy and all client/customer service delivery issues are resolved.
- Select, develop, and evaluate personnel to ensure the efficient operation of the function.
- Adhere to company security policies and procedures and any other relevant policies and standards as directed.
- Responsible for- understanding the contracts / SOWs of one or more accounts, compile all the contractual commitments, SLAs, KPIs, SLOs, compliance, ...etc.
- Work with respective teams to implement appropriate tools, framework and governance to track, capture and report the contractual commitments- Own & Enforce ITIL process across one or more accounts.
- Analyze and plot ticket trends across the infrastructure environments- Drive ticket reduction.
- Use new technology and tools to identify problem areas, repetitive ticket sources, work with teams and get those addressed.
Qualifications:
- Bachelor’s degree in computer science or related field OR equivalent combination of technical IT training, college coursework and experience.
- Minimum of five (5) years’ experience w/ infrastructure technologies.
- Experience leading small teams.
- Must have client facing experience specifically dealing with the contracts / SOWs of one or more accounts, compile all the contractual commitments, SLAs, KPIs, SLOs, compliance, ...etc.
Discover your inner Racker: Racker Life
Information on benefits
The following information is required by pay transparency legislation in the following states: CA, HI, NY, and WA. This information applies only to individuals working in these states.
· The anticipated starting pay range for Colorado is $116,100 - $170,280.
· The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.
· The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
