Remote Jobs

Rackspace logo

Technical Manager Infrastructure

Rackspace

Location
United States of America
Posted
Salary Range
116k - 198k USD

Lead technical infrastructure services for clients and customers, manage customer retention and operational processes.

InvGate logo

Technical Support Analyst - Portugese Native

InvGate

Location
Argentina
Posted

Analista de Suporte Técnico Bilíngue em InvGate, trabalhando com clientes no Brasil e colaborando com equipes de desenvolvimento e sucesso do cliente.

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Infrastructure Security Engineer (DevSecOps)

Binance

Location
Brunei Darussalam
Posted

Infrastructure Security Engineer (DevSecOps) at Binance: Implement new security measures, generate primitives for secure infrastructure, and utilize log ingestion platforms for security analytics.

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Software Engineer (Infrastructure Team)

Red Canary

Location
United States of America
Posted

Join Red Canary as a Rails engineer and contribute to the development of cloud-based security solutions. Collaborate with product engineering teams and drive innovation in cyber security.

Canonical logo

Software Engineer - Data Infrastructure

Canonical

Location
Cameroon
Posted

Join Canonical's globally remote team as a Software Engineer - Data Infrastructure and contribute to the creation of fault-tolerant data platforms using Python.

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Senior Cloud Infrastructure Engineer

SADA India

Location
India
Posted

Senior Cloud Infrastructure Engineer at SADA India: Deliver high-quality infrastructure projects on Google Cloud Platform

Nava logo

Infrastructure Engineer (Scrum Master)

Nava

Location
United States of America
Posted
Salary Range
121k - 136k USD

Join Nava as an Infrastructure Engineer to build and maintain scalable systems for government services, collaborating with cross-functional teams and leveraging modern tools like Terraform and Jenkins.

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Member of Technical Staff (Agentic product)

Reka

Location
United Kingdom
Posted

Join Reka as a Backend Engineer to work on cutting-edge AI technology, collaborating with a mission-driven team and enjoying open, inclusive work environment with excellent benefits.

Canonical logo

UX Designer - Infrastructure and DX

Canonical

Location
Cameroon
Posted

Design intuitive user experiences for enterprise-grade open-source software at Canonical. Collaborate with engineering teams to improve tools like MAAS, LXD, MicroCloud, and Canonical k8s. Enjoy remote work flexibility and opportunities for professional growth.

Nethermind logo

Infrastructure Engineer (Access & Identity Management)

Nethermind

Location
Anywhere in the world
Posted

Lead Okta implementation for identity management, design CI/CD pipelines, use IaC tools like Terraform and Ansible, manage AWS & GCP services, troubleshoot issues, communicate with stakeholders, document configurations, and mentor junior team members as an Infrastructure Engineer at Nethermind.

Figma logo

Director, Software Engineering - Data Infrastructure

Figma

Location
United States of America
Posted
Salary Range
316k - 381k USD

Lead Data Infrastructure engineering organization at Figma, defining roadmap & technical strategy for next-gen data infrastructure

Rackspace logo

Technical Manager Infrastructure

Rackspace

Job Location

United States of America

Salary Range

116k - 198k USD / YEAR

Job Summary

Rackspace Technology is seeking a Technical Manager Infrastructure to lead the delivery of pre and post-sales services and support to clients and customers. The role involves managing customer retention, analyzing operational processes, and developing personnel to ensure efficient operation. The ideal candidate has at least 5 years of experience with infrastructure technologies, client-facing experience, and leadership skills. Rackspace offers a competitive salary range, variable compensation, and benefits. The position is remote within the USA.

Job Summary: As our Technical Manager Infrastructure, you’ll be a key element within the Rackspace support infrastructure team. This team is responsible for designing, building, and launching our healthcare customers up into the cloud!  

Work Location: 100% Remotely wihting the USA.

Responsibilities:

    • Provide leadership and direction for the delivery of pre and post-sales services and support to clients and customers.
    • Manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
    • Analyze operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the organization.
    • Review SLA claims.
    • Develop and manage service with speed and accuracy and all client/customer service delivery issues are resolved. 
    • Select, develop, and evaluate personnel to ensure the efficient operation of the function.
    • Adhere to company security policies and procedures and any other relevant policies and standards as directed.
    • Responsible for- understanding the contracts / SOWs of one or more accounts, compile all the contractual commitments, SLAs, KPIs, SLOs, compliance, ...etc.
    • Work with respective teams to implement appropriate tools, framework and governance to track, capture and report the contractual commitments- Own & Enforce ITIL process across one or more accounts.
    • Analyze and plot ticket trends across the infrastructure environments- Drive ticket reduction.
    • Use new technology and tools to identify problem areas, repetitive ticket sources, work with teams and get those addressed. 

Qualifications:

    • Bachelor’s degree in computer science or related field OR equivalent combination of technical IT training, college coursework and experience.
    • Minimum of five (5) years’ experience w/ infrastructure technologies.
    • Experience leading small teams.
    • Must have client facing experience specifically dealing with the contracts / SOWs of one or more accounts, compile all the contractual commitments, SLAs, KPIs, SLOs, compliance, ...etc.

      • Discover your inner Racker: Racker Life
      Information on benefits 
The following information is required by pay transparency legislation in the following states: CA, HI, NY, and WA. This information applies only to individuals working in these states.
 
·       The anticipated starting pay range for Colorado is $116,100 - $170,280.
·       The anticipated starting pay range for Hawaii and New York (not including NYC) is: $123,600 - $181,280.
·       The anticipated starting pay range for California, New York City and Washington is: $135,300 - $198,440. 
 
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. .#LI-MF1 #LI-Remote #LI-JR1 

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
 
 


"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.