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- Posted
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Technical Solutions Engineer
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Job Location
Job Summary
Stripe is seeking a Technical Support Engineer (TSE) to join their team. As a TSE, you will communicate with external developers, aid them in building applications against Stripe's infrastructure, and provide support through various channels. You will also develop and maintain internal documentation, identify points of friction, and collaborate with engineering teams to improve products. The ideal candidate has at least 4 years of full-stack software development experience, can explain technical concepts, and is comfortable working with multiple programming languages. They should also be able to teach or coach developers and work independently with limited supervision. Stripe offers flexible remote work options, a $4,000/year travel stipend, and equity in a fast-growing company.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
What you’ll do
TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe.
Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know.
If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!
Responsibilities
Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android).
Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord)
Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure.
Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings.
Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool.
Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences
Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences
Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met.
Preferred qualifications
Enjoys writing in a clear and quick manner
General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts
Experience teaching or coaching developers
Comfort working with a great deal of autonomy and limited supervision
Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study
