
Technical Solutions Specialist
StackAdapt
- Location
- United Kingdom
- Posted
Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.
StackAdapt
Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.
The Athletic Media Company
Lead the NHL editorial team at The Athletic, managing reporters and optimizing content for sports fans. Enjoy comprehensive benefits and remote work flexibility.
Binance
Smart Contract Security Specialist at Binance - Review vulnerabilities in smart contracts, conduct security audits, and identify on-chain risks.
Remofirst
Hiring Success Manager at Remofirst: Provide global employment guidance, manage employee onboarding/offboarding, and collaborate with local partners.
hims & hers
Senior Financial Analyst at Hims & Hers: Cash flow forecasting, equity-based compensation, financial modeling, and data analysis for executive decision-making.
hims & hers
Regulatory Counsel for Hims & Hers, providing actionable legal advice on healthcare and pharmacy laws, rules, and regulations.
Binance
Senior Auto QA Engineer (Java) at Binance: Develop high-quality products, prevent defects, and collaborate with a global team.
Binance
Java Backend Engineer (Chatbot) at Binance: Develop backend services for AI Chatbot products, build large-scale software systems, and explore LLM applications.
Lead the Ads Auto-Bidding team to develop large-scale machine learning systems for optimal bid optimization and advertiser value.
Binance
Senior QA Engineer for Big Data applications with experience in Automation and Backend Testing
reserv
Commercial Auto Expertise: Proven Track Record: Relationship Builder: Tech-Savvy: Strategic Thinker: Results-Oriented: Collaborative Team Player
Welocalize
Classical music specialist needed for remote project in Japan, managing content quality and user experience with strong linguistic skills and knowledge of classical music genres.
hims & hers
Lead quality strategies and systems across R&D projects, ensuring compliance with regulatory standards. Oversee QMS implementation, collaborate with cross-functional teams, drive continuous improvement, manage risks, and maintain documentation.
Wonolo
Join Wonolo as a remote job seeker and empower the in-demand workforce with flexible work opportunities, skills development, and comprehensive benefits.
Binance
Backend Engineer (Chatbot) for Binance Accelerator Program - Develop and ship impactful features using cutting-edge technologies like Large Language Models.
Myriad360
IT sales professional with 2+ years of experience needed for a solution-based sales role with flexible remote options.
Binance
Senior Data Analyst for Customer Service bot data analysis with 5+ years of experience in quantitative or engineering fields.
CoinsPaid
Senior R&D Engineer for blockchain and crypto-processing solutions at CoinsPaid
Nutrafol
Lead innovative hair biology research at Nutrafol, collaborate with experts, manage projects, analyze data, and contribute to cutting-edge advancements in hair wellness.
3M
Lead NPI Commercialization Team at 3M, drive commercialization success, collaborate with innovative teams, and contribute to groundbreaking projects.
StackAdapt
StackAdapt is seeking a Technical Solutions Specialist to join their team. The role involves providing technical support, troubleshooting complex system setups, and addressing client inquiries. The ideal candidate will have experience in technical support, software engineering, and problem-solving. They should be able to craft technical documentation for both technical and non-technical audiences. StackAdapt is a remote-first company with flexible work arrangements, competitive salary, and benefits.
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in the UK.
What you'll be doing:
Creating and debugging custom javascript snippets for clients
Troubleshooting simple to complex system setups across various platforms
Help guide users and clients alike with the technical intricacies of our platform
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
Taking ownership of escalations and highly technical problem solving.
Working with clients to help solve their technical issues
What you’ll bring to the table:
Proven experience in technical support, product support, and/or software engineering capacity
Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
Basic to intermediate Javascript and HTML experience is required
Strong problem-solving and analytical abilities
Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
Strong communication skills to explain potentially complex situations to team members and clients
Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Basic to intermediate knowledge/experience in Digital Advertising is a plus
Experience with GraphQL is a plus
StackAdapters enjoy:
Competitive salary
Private Medical Insurance cover
Auto-enrolment into the company pension scheme
Work-from-home reimbursements
Coverage and support of personal development initiatives (conferences, courses, etc)
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events (virtually!)
Take part in our walk and wander policy and work anywhere in the world for up to 90 days a year
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote