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Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.
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Technical Solutions Specialist
StackAdapt
Job Location
Job Summary
StackAdapt is seeking a Technical Solutions Specialist to join their team. The role involves providing technical support, troubleshooting complex system setups, and addressing client inquiries. The ideal candidate will have experience in technical support, software engineering, and problem-solving. They should be able to craft technical documentation for both technical and non-technical audiences. StackAdapt is a remote-first company with flexible work arrangements, competitive salary, and benefits.
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
StackAdapt is a remote-first company, and we are open to candidates located anywhere in the UK.
What you'll be doing:
Creating and debugging custom javascript snippets for clients
Troubleshooting simple to complex system setups across various platforms
Help guide users and clients alike with the technical intricacies of our platform
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
Taking ownership of escalations and highly technical problem solving.
Working with clients to help solve their technical issues
What you’ll bring to the table:
Proven experience in technical support, product support, and/or software engineering capacity
Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
Basic to intermediate Javascript and HTML experience is required
Strong problem-solving and analytical abilities
Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
Strong communication skills to explain potentially complex situations to team members and clients
Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Basic to intermediate knowledge/experience in Digital Advertising is a plus
Experience with GraphQL is a plus
StackAdapters enjoy:
Competitive salary
Private Medical Insurance cover
Auto-enrolment into the company pension scheme
Work-from-home reimbursements
Coverage and support of personal development initiatives (conferences, courses, etc)
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events (virtually!)
Take part in our walk and wander policy and work anywhere in the world for up to 90 days a year
#LI-KR1
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
