Remote Jobs

Uberall logo

Technical Support Advisor

Uberall

Location
Philippines
Posted

Join Uberall as Technical Support Advisor and deliver exceptional customer support while working remotely or in-office. Enjoy flexible work arrangements, competitive pay, and opportunities for growth and development.

Broadvoice logo

Technical Support I

Broadvoice

Location
Portugal
Posted

Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.

Megaport logo

Technical Support Specialist

Megaport

Location
Mexico
Posted

Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.

Anywhere365 logo

Technical Support Engineer

Anywhere365

Location
South Africa
Posted

Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.

Rackspace logo

Director Technical Support

Rackspace

Location
United States of America
Posted
Salary Range
171k - 275k USD

Lead technical support team for Rackspace Data Centers, manage customer retention and infrastructure environments.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

UpGuard logo

Technical Support Analyst

UpGuard

Location
India
Posted

Provide technical support and analysis for UpGuard's customers, collaborate with teams to resolve issues, and enhance customer success through education and advocacy for product improvements.

Orum logo

Technical Support Representative (Mexico)

Orum

Location
Mexico
Posted

Technical Support Representative for live conversation platform, providing holistic solutions and building cross-functional relationships.

Tanium logo

Support - Technical Account Manager

Tanium

Location
Japan
Posted

Assist customers by resolving technical issues, providing support, and improving the Tanium platform. Work with a team to ensure high-quality service and documentation.

Adtalem Global Education logo

Career Advisor

Adtalem Global Education

Location
United States of America
Posted

Career Advisor at American University of the Caribbean School of Medicine - Prepare students for GME training positions, conduct career planning advisement, and research materials.

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Grafana Labs logo

Technical Support Engineer Sweden

Grafana Labs

Location
Sweden
Posted
Salary Range
510k - 637k sek

Remote Support Engineer job at Grafana Labs in Sweden, providing customer support for observability stack and collaborating with software developers.

The Motley Fool logo

Financial Advisor

The Motley Fool

Location
United States of America
Posted
Salary Range
85k - 135k USD

Join The Motley Fool as a Financial Advisor and help clients achieve their financial goals through personalized advice and investment strategies. Work in a supportive team environment with competitive benefits including equity and remote flexibility.

Grafana Labs logo

Technical Support Specialist (Remote, Spain)

Grafana Labs

Location
Spain
Posted
Salary Range
33k - 36k EUR

Technical Support Specialist at Grafana Labs in Spain - Join a high-growth tech startup with flexible remote work options and competitive compensation.

Vonage logo

Technical Support Engineer (NAM Video Specialist)

Vonage

Location
India
Posted

Technical Support Engineer (NAM Video Specialist) at Vonage, providing first-class support for API & SDK implementations with IP-based real-time multimedia communication technologies.

Grafana Labs logo

Manager, Technical Support (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
125k - 150k USD

Join Grafana Labs as Manager, Technical Support and lead high-performing teams to deliver exceptional customer support and drive business growth.

Twilio logo

Technical Support Expert 2 - Email

Twilio

Location
Colombia
Posted

Technical Support Expert 2 for Email platform at Twilio, providing world-class support and resolving complex issues in a remote-first work environment.

Degreed logo

Technical Support Engineer | Brazil | Remote

Degreed

Location
Brazil
Posted

Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.

Uberall logo

Technical Support Advisor

Uberall

Job Location

Philippines

Job Summary

Uberall is a location marketing platform that empowers businesses to thrive locally. As a Technical Support Advisor, you will support clients and partners navigate the platform, addressing technical inquiries and ensuring an excellent customer experience. You will work closely with colleagues in the Customer Success team and other departments to deliver exceptional support and solutions. Uberall offers a mission-driven culture, flexible remote work options, competitive pay and perks, and opportunities for growth and development. The company values diversity, equity, inclusion, and belonging, and strives to create a collaborative and open-minded environment.

Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.  

The Past, Present & Future

The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment. 

The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion. 

The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.

You and us

We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values: 

🌵 GROW TOGETHER  
⛰ DEMONSTRATE PASSION & PERFORMANCE  
✊ BE BOLD & DRIVE CHANGE 
🚀 BE CUSTOMER OBSESSED

So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.

We are looking for a Technical Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career within Technical Support and enjoy solving difficult technical application issues, let's chat!

You will support our clients and partners navigate our Location Marketing Cloud, addressing technical inquiries, and ensuring an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver exceptional support and solutions. Establishing and maintaining inter-departmental relationships will be key to your success. You will work closely with the other Technical Support & Services department teams, including the Implementation.

Your responsibilities:

    • Manage technical support requests from our clients while focusing on KPIs like customer satisfaction.
    • Responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams.
    • Collaborate closely with your colleagues in the wider Customer Organization including Customer Success, Sales, Implementation, etc.

Your profile:

    • Experience in Customer/Technical Support, preferably within a B2B SaaS environment 
    • You have excellent oral and written communication skills 
    • You can work independently and are comfortable working remotely 
    • You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach
    • You can quickly familiarise yourself with new and technically complex issues, prioritize them, and organize yourself Ideally, you have already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce) 
    • You are comfortable with Excel/Google Sheets
    • You have experience working in an international team 
    • You are open to new ideas and approaches 
    • You are comfortable researching new issues

Bonus points:

    • You have basic MySQL skills and can write/update queries 
    • You have an understanding of HTML, CSS, and JavaScript and can troubleshoot browser errors
    • You have previous experience using APIs
    • You have worked with and can navigate Postman 
    • You have a basic understanding of location management on networks such as Google and Facebook
What we offer:

💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.

😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.

🤸🏽‍♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.

💸  A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.

♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.

🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.

🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.

🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.

Remember our "Grow Together" value from the beginning of the ad? 

We mean it. 

🌵🏔✊🚀

Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.

In the meantime, let our "" social account give you some real-life impressions.

 Diversity, Equity, Inclusion & Belonging:

At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.

Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.