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Technical Support Analyst - Portugese Native
InvGate
Job Location
Job Summary
InvGate é uma empresa SaaS que desenvolve produtos para gestão de TI e automação de serviços. Estamos procurando um Analista de Suporte Técnico Bilíngue (Português Nativo) para apoiar nosso crescimento contínuo. A função inclui fornecer suporte técnico a clientes no Brasil, verificar configurações e sugerir melhorias, e trabalhar em colaboração com equipes de desenvolvimento e sucesso do cliente. O candidato deve ser falante nativo de português e ter um nível avançado de inglês ou espanhol como segundo idioma. A empresa oferece flexibilidade remota e oportunidades de crescimento.
A InvGate é uma empresa SaaS em rápido crescimento que desenvolve produtos para gestão de TI e automação de serviços, utilizados por clientes em mais de 60 países, em setores como bancos, e-commerce, educação e tecnologia.
Para apoiar nosso crescimento contínuo, estamos buscando um(a) Analista de Suporte Técnico Bilíngue (Português Nativo) para se juntar à nossa equipe.
Algumas das responsabilidades da função incluem:
- Fornecer suporte técnico e funcional a clientes no Brasil através de diferentes canais, como e-mail, tickets e sessões remotas (TeamViewer/Zoom/etc.).
- Verificar as configurações dos clientes e sugerir melhorias e boas práticas para maximizar a eficiência da plataforma.
- Trabalhar em estreita colaboração com as equipes de desenvolvimento e sucesso do cliente para solucionar problemas.
Não hesite em se candidatar se você…
- É falante nativo de português e tem um nível avançado de inglês OU espanhol como segundo idioma.
- Gosta de trabalhar com clientes e fornecer suporte de alto nível.
- Tem pensamento analítico.
- Possui habilidades sólidas de comunicação e resolução de problemas.
- Tem experiência anterior em suporte técnico para software e/ou infraestrutura.
- É apaixonado(a) por tecnologia.
