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Technical Support Engineer (APAC Generalist)
Vonage
- Location
- India
- Posted
Technical Support Engineer (APAC Generalist) role delivering first-class support to rapidly growing customer base with excellent communication and problem-solving skills.
Vonage
Technical Support Engineer (APAC Generalist) role delivering first-class support to rapidly growing customer base with excellent communication and problem-solving skills.
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Vonage
We are seeking a Technical Support Engineer (APAC Generalist) for our API Support group. As a Level 1 Technical Support Engineer, you will deliver first-class support to our rapidly growing customer base, providing lightning-fast response and resolution times, excellent communication, and effective triage of support requests. You will collaborate with cross-functional teams, problem-solve, and capture knowledge for customers who prefer solving their issues without having to contact support. Our ideal candidate has a Bachelor's Degree in Computer Science, at least 1-2 years of Technical Support experience, and strong communication skills. We offer flexible remote work options and a competitive compensation package.
Fixed shift timing: 06:30 to 14:30 IST
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why does this role matter?
As a Level 1 Technical Support Engineer for our API Support group, you will deliver first-class support to our rapidly growing customer base. Our Support Engineers demonstrate excellent communication skills, sound judgment, and strong organizational habits to ensure that every customer issue receives the appropriate attention.
What will you do?
What you must have
What you’ll bring
Any of the following is a plus
#LI-SK1