Remote Jobs

Vonage logo

Technical Support Engineer (APAC Generalist)

Vonage

Location
India
Posted

Technical Support Engineer (APAC Generalist) role delivering first-class support to rapidly growing customer base with excellent communication and problem-solving skills.

Sparkrock logo

Senior QA Engineer (OTE $50,000/year USD), Sparkrock

Sparkrock

Location
Mexico
Posted
Salary Range
50k - 50k USD

Senior QA Engineer at Sparkrock: Collaborate with teams to ensure ERP product quality, analyze business requirements, design test cases, and manage defects in a 100% remote work environment.

Consensys logo

Senior Mobile Engineer - MetaMask

Consensys

Location
United States of America
Posted

Mobile developer for Consensys, supporting Android & iOS platform development, collaboration with design & QA teams, and advancing web3 technologies.

Yuno logo

Sales Manager Europe

Yuno

Location
Netherlands
Posted

Business Development Manager at Yuno: drive sales growth in B2B payments industry with competitive compensation and remote work options.

Welocalize logo

Analist AI de Reclame

Welocalize

Location
Romania
Posted

Freelance/remote Ads Quality Rater position in Romania, utilizing language skills and knowledge of online trends to improve ad relevance and accuracy.

Kueski logo

Staff Software Engineer (Mobile)

Kueski

Location
Mexico
Posted

Desarrolla aplicaciones móviles fiables con Kueski, lidera equipos y promueve mejores prácticas en arquitectura y desarrollo de software.

Spruce logo

Software Engineer, Cross-Platform Mobile

Spruce

Location
Anywhere in the world
Posted

Develop mobile applications for Spruce's privacy-first digital identity wallet, focusing on Android and iOS platforms using Kotlin and Swift.

Rackspace logo

AWS Migration Engineer

Rackspace

Location
India
Posted

AWS Migration Engineer - Lead cloud migration projects, optimize infrastructure, and implement secure network architectures.

iHerb logo

Marketing Manager - Europe

iHerb

Location
Netherlands
Posted

Marketing Manager - Europe job description: build brand awareness through social media and content creation, manage TikTok and Instagram accounts, design engaging content

Binance logo

Java Engineer- Compliance

Binance

Location
Taiwan, Republic of China
Posted

Senior Java Spring Developer - Remote position offering flexibility to work from anywhere in the world

Taskrabbit logo

General Manager, Europe

Taskrabbit

Location
United Kingdom
Posted

General Manager, Europe at Taskrabbit: lead P&L responsibility, set market strategy, drive revenue & contribution margin goals

Mercury logo

Senior Backend Engineer - Cards Experience

Mercury

Location
Canada
Posted
Salary Range
174k - 204k USD

Work on the most critical touchpoints in our product — between our users and the lifeblood of their business. Collaborate with designers and product leaders to deliver lovable experiences around card issuing and management. Build infrastructure ensuring reliable and secure operations with partner banks.

SpryPoint logo

Platform Engineer

SpryPoint

Location
Canada
Posted

Platform Engineer - AWS services, containerization, cloud infrastructure

Skedda logo

Product Owner - Europe - Remote

Skedda

Location
Croatia
Posted

Product Owner for AllBooked by Skedda, focusing on venue reservations and scheduling, with remote work options and competitive benefits.

Vonage logo

Technical Support Engineer (APAC Generalist)

Vonage

Job Location

Job Summary

We are seeking a Technical Support Engineer (APAC Generalist) for our API Support group. As a Level 1 Technical Support Engineer, you will deliver first-class support to our rapidly growing customer base, providing lightning-fast response and resolution times, excellent communication, and effective triage of support requests. You will collaborate with cross-functional teams, problem-solve, and capture knowledge for customers who prefer solving their issues without having to contact support. Our ideal candidate has a Bachelor's Degree in Computer Science, at least 1-2 years of Technical Support experience, and strong communication skills. We offer flexible remote work options and a competitive compensation package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As a Level 1 Technical Support Engineer for our API Support group, you will deliver first-class support to our rapidly growing customer base. Our Support Engineers demonstrate excellent communication skills, sound judgment, and strong organizational habits to ensure that every customer issue receives the appropriate attention.

What will you do?

  • Provide customers with lightning-fast response and resolution times and excellent communication, so they are delighted with the Vonage service.
  • Triage support requests by email, phone and chat.
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders.
  • Collaborate with cross-functional teams to accelerate ticket resolution
  • Problem-solver, have a natural curiosity and learn rapidly
  • Capture knowledge for customers who prefer solving their issues without having to contact support

What you must have

  • Bachelor's Degree in Computer Science
  • At least 1-2 years of Technical Support experience in the telecommunications or technology sectors.

What you’ll bring

  • Excellent situational awareness skills in customer and task prioritisation 
  • Strong communication skills, both verbal and written
  • Proactive and customer-focused attitude
  • The ability to learn processes and product fundamentals rapidly

Any of the following is a plus

  • Level 1 or 2 Technical Support experience
  • Experience working with APIs and/or SDKs

#LI-SK1