Remote Jobs

Degreed logo

Technical Support Engineer | Brazil | Remote

Degreed

Location
Brazil
Posted

Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.

Uberall logo

Technical Support Advisor

Uberall

Location
Philippines
Posted

Join Uberall as Technical Support Advisor and deliver exceptional customer support while working remotely or in-office. Enjoy flexible work arrangements, competitive pay, and opportunities for growth and development.

CAST AI logo

Senior Technical Support Engineer – EMEA

CAST AI

Location
Cameroon
Posted

Provide technical support and troubleshooting for Kubernetes platforms at CAST AI. Collaborate with customers to resolve complex issues, contribute to knowledge sharing, mentor team members, and participate in on-call rotations. Enjoy remote work within EMEA, equity, and a focus on customer satisfaction.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

Grafana Labs logo

Manager, Technical Support (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
125k - 150k USD

Join Grafana Labs as Manager, Technical Support and lead high-performing teams to deliver exceptional customer support and drive business growth.

Twilio logo

Technical Support Expert 2 - Email

Twilio

Location
Colombia
Posted

Technical Support Expert 2 for Email platform at Twilio, providing world-class support and resolving complex issues in a remote-first work environment.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
Canada
Posted

Provide technical support and problem-solving for StackAdapt's advertising platform. Troubleshoot issues, create custom JavaScript snippets, and assist clients with complex technical problems. Collaborate with technical teams and ensure client satisfaction.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
United Kingdom
Posted

Technical Solutions Specialist at StackAdapt: Troubleshoot complex systems, provide technical support, and solve client issues.

StackAdapt logo

Technical Solutions Specialist

StackAdapt

Location
United States of America
Posted

Join StackAdapt as a Technical Solutions Specialist to provide technical support, troubleshoot complex issues, and collaborate with teams to ensure client success. Utilize your skills in JavaScript, HTML, SQL, and more to address technical challenges and enhance our platform.

Coefficient logo

Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

Horizons logo

Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

Vonage logo

Technical Support Engineer (APAC Video Specialist)

Vonage

Job Location

India

Job Summary

Vonage is seeking a Technical Support Engineer (APAC Video Specialist) to provide first-class technical support for its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Flexible remote work options are available, with a competitive salary and benefits package.

Fixed shift timing: 06:30 to 14:30 IST

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor’s Degree in Computer Science or equivalent
  • At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design

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