Vonage
Technical Support Engineer (NAM Video Specialist) at Vonage, providing first-class support for API & SDK implementations with IP-based real-time multimedia communication technologies.
Twilio
Technical Support Engineer 3 - Voice at Twilio
Creatio
Talent Acquisition Specialist job in Warsaw, Poland - full-cycle recruiting, selection methods, customer service, English fluency.
InvGate
Analista de Suporte Técnico Bilíngue em InvGate, trabalhando com clientes no Brasil e colaborando com equipes de desenvolvimento e sucesso do cliente.
Kayzen
Technical Solution Specialist for mobile demand-side platform Kayzen, providing expert guidance on integrating products into existing systems and ensuring customer satisfaction.
Kayzen
Join Kayzen as Technical Solution Specialist and collaborate with cross-functional teams to provide expert guidance on integrating products into existing systems.
Kayzen
Join Kayzen as Technical Solution Specialist and collaborate on integrating products into existing systems, debugging issues, and developing technical documentation.
Relay Commerce
Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.
Stripe
Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.
Stripe
Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.
Labelbox
Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.
Grow Therapy
Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.
User Interviews
Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.
Coursera
IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.
Grow Therapy
Champion customer product issues, collaborate with Product and Support teams to enhance the customer experience, triage tickets, identify bugs, develop technical expertise in Grow platform, resolve issues efficiently, create documentation, and upskill support team. Ideal candidate is self-motivated, enjoys problem-solving in health tech, works well remotely, communicates effectively, and has strong analytical skills.
Nearform
Lead software delivery at Nearform by translating client requirements into technical solutions, managing teams, and ensuring project success with a focus on modern technologies and agile practices.
Nearform
Technical Team Leader - Full-stack JavaScript (Node.js & React) Development
Nearform
Technical team leader role at Nearform, translating client project requirements into software applications, leading collaboration and delivering high-quality output.
Restaurant365
Create and maintain product documentation for Restaurant365's SaaS platform. Collaborate with Product Managers and Designers to produce training materials and ensure customer support needs are met. Enjoy comprehensive benefits including medical coverage and 401k matching.
Ethena Labs
Create clear DeFi documentation for TON's yield management protocol
Vonage
Vonage is seeking a Technical Support Engineer (NAM Video Specialist) to provide first-class technical support to its rapidly growing strategic customer base. The role involves investigating, troubleshooting, and resolving technical issues related to API and SDK implementations. The ideal candidate has at least 3-5 years of experience in technical support, customer success, or technical account management within the Telecommunications or SAAS sectors. They should be proficient in IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, and WebSockets. Vonage offers flexible remote work options and a competitive compensation package.
Fixed shift timing: 22:30 - 6/7:30 IST
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
What you must have:
Any of the following is a huge plus:
#LI-SK1
