Technical Support Engineer (with French and English)
Ajax SystemsPosted 2/24/2025
Technical Support Engineer (with French and English)
Ajax Systems
Job Location
Job Summary
Ajax Systems is seeking a Technical Support Engineer with French and English language skills to join their Customer Success Department. As a Technical Support Engineer, you will respond to customer inquiries, investigate and resolve client issues related to their security systems, and escalate complex issues to the appropriate team. You will also document and track customer interactions in the CRM system and help customers understand the features and benefits of Ajax's products. The company offers a zero-bullshit culture, free English courses, and a chance to participate in beta testing new gadgets. With a focus on making people's lives peaceful and the world safe, this role is ideal for someone who values customer satisfaction and technical expertise.
Job Description
Key requirements:
- Degree in tech/engineering
- Knowledge of the basics of physics/electrical engineering
- Advanced English and French Languages
- Experience in communication with customers
- Experience with CRM systems and telephony will be an advantage
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
- Investigate, troubleshoot, and resolve client issues related to our product/service
- Escalate complex issues to the appropriate team as necessary
- Document and track customer interactions and problems in the customer relationship management system (CRM)
- Help customers understand the features and benefits of products/services
We offer:
- Freedom to make decisions and implement ideas
- The driving team and zero-bullshit culture
- Free English courses
- Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)
- Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)
