Remote Jobs

InvGate logo

Technical Support Analyst - Portugese Native

InvGate

Location
Argentina
Posted

Analista de Suporte Técnico Bilíngue em InvGate, trabalhando com clientes no Brasil e colaborando com equipes de desenvolvimento e sucesso do cliente.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
Uruguay
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
United Kingdom
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.

Vercel logo

Sales Engineer- French Speaking

Vercel

Location
Germany
Posted

Sales Engineer at Vercel will provide technical expertise in web development, support the sales process, and collaborate with cross-functional teams to drive successful deals in EMEA.

Taskrabbit logo

Customer Support Advocate - English Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.

InDebted logo

Customer and Client Support Lead - Canada

InDebted

Location
Canada
Posted

Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.

Stripe logo

Technical Solutions Engineer

Stripe

Posted
Salary Range
127k - 191k USD

Support developers in integrating Stripe services, resolve technical challenges, create documentation, collaborate with engineering teams to improve products, and act as an advocate for developer experience at Stripe.

Stripe logo

Technical Solutions Engineer

Stripe

Location
United States of America
Posted

Technical Support Engineer at Stripe: Develop and ship impactful integrations, collaborate with engineers, and create innovative solutions for external developers.

Ajax Systems logo

Technical Support Engineer (with French and English)

Ajax Systems

Job Location

Morocco

Job Summary

Ajax Systems is seeking a Technical Support Engineer with French and English language skills to join their Customer Success Department. As a Technical Support Engineer, you will respond to customer inquiries, investigate and resolve client issues related to their security systems, and escalate complex issues to the appropriate team. You will also document and track customer interactions in the CRM system and help customers understand the features and benefits of Ajax's products. The company offers a zero-bullshit culture, free English courses, and a chance to participate in beta testing new gadgets. With a focus on making people's lives peaceful and the world safe, this role is ideal for someone who values customer satisfaction and technical expertise.

Ajax Systems is a developer and manufacturer of Ajax wireless security systems with smart home capabilities. We are a full-cycle company, which means that we do everything from idea generation and development to mass production. There are 135+ devices in the Ajax line: they protect the premises from robbery, fire, and flooding and provide an opportunity to control electrical appliances. Our company is a Ukrainian success story, a place of incredible strength and energy.

Today, Ajax protects more than 2,5 million users in 169 countries. Ajax has been awarded Europe's highest security awards.

Support is a team that helps customers in 187 countries worldwide, 24/7, 365 days a year, through various communication channels: e-mail, social media, phone, messenger, and website. 
We communicate in dozens of languages and help solve user problems here and now.

We are looking for a passionate and talented Technical Support Engineer.

Key requirements:

    • Degree in tech/engineering
    • Knowledge of the basics of physics/electrical engineering
    • Advanced English and French Languages
    • Experience in communication with customers
    • Experience with CRM systems and telephony will be an advantage

Responsibilities:

    • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
    • Investigate, troubleshoot, and resolve client issues related to our product/service
    • Escalate complex issues to the appropriate team as necessary
    • Document and track customer interactions and problems in the customer relationship management system (CRM)
    • Help customers understand the features and benefits of products/services

We offer:

    • Freedom to make decisions and implement ideas
    • The driving team and zero-bullshit culture
    • Free English courses
    • Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)
    • Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)
We work to make people's lives peaceful and the world safe. Become part of a team that creates a smart and useful world-class product in Ukraine.

Please send your CV in English