Technical Support I
Broadvoice
- Location
- Portugal
- Posted
Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.
Remote Jobs
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) - Binance Accelerator Programme
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brunei Darussalam
- Posted
Technical Support Engineer (AI/ML) role in Binance Accelerator Programme, providing technical support and collaborating with stakeholders to resolve issues effectively.
Technical Lead
Nearform
- Location
- Ireland
- Posted
Lead software delivery at Nearform by translating client requirements into technical solutions, managing teams, and ensuring project success with a focus on modern technologies and agile practices.
Technical Lead
Nearform
- Location
- India
- Posted
Technical Team Leader - Full-stack JavaScript (Node.js & React) Development
Technical Lead
Nearform
- Location
- Romania
- Posted
Technical team leader role at Nearform, translating client project requirements into software applications, leading collaboration and delivering high-quality output.
Technical Writer
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 95k USD
Create and maintain product documentation for Restaurant365's SaaS platform. Collaborate with Product Managers and Designers to produce training materials and ensure customer support needs are met. Enjoy comprehensive benefits including medical coverage and 401k matching.
Technical Writer
Ethena Labs
- Location
- Anywhere in the world
- Posted
Create clear DeFi documentation for TON's yield management protocol
Technical Writer
Yuno
- Location
- Mexico
- Posted
Technical Writer at Yuno: Create impactful documentation, collaborate with cross-functional teams, and drive vision and strategy for high-performing payment solutions.
Technical Writer
Nava
- Location
- United States of America
- Posted
- Salary Range
- 92k - 104k USD
Technical Writer supporting government proposal content development with AI tools, collaborating with Client Solutions Managers and SMEs.
Technical Manager
TTEC Digital
- Location
- Philippines
- Posted
Technical Operations Manager for Managed Services practice in Manila, Philippines, responsible for managing client relationships, ensuring satisfaction, and mitigating risks.
Manager Technical Support Operations - Remote from EMEA
Aircall
- Location
- Cameroon
- Posted
Lead technical support operations for Aircall's customer support systems and tools, with a focus on creating robust solutions.
AI Customer Support Engineer - Tier I
Weights & Biases
- Location
- United Kingdom
- Posted
Support AI developers by resolving technical issues and providing excellent customer service at Weights & Biases. Collaborate with teams to improve product features and documentation while maintaining fast response times for users.
AI Customer Support Engineer - Tier I
Weights & Biases
- Location
- India
- Posted
Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.
Technical Product Marketer
Collabora
- Location
- United Kingdom
- Posted
Technical Product Marketer for Open Source office suite, developing high-quality content and communicating complex concepts to a broad audience.
CFIUS Technical Writer
Vonage
- Location
- United States of America
- Posted
CFIUS Technical Writer: Collaborate with team to create understandable content for internal & external consumption
Technical Account Manager
Check
- Location
- United States of America
- Posted
- Salary Range
- 132k - 171k USD
Serve as a technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships. Utilize your expertise in APIs and technical infrastructure to support partner growth and innovation.
Technical Account Manager
Check
- Location
- United States of America
- Posted
- Salary Range
- 132k - 171k USD
Serve as the technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships with key stakeholders.
Technical Account Manager
Level AI
- Location
- India
- Posted
As a Client Success Engineer at Level AI, you will manage client relationships, onboard clients, understand their needs, collaborate with internal teams, identify upselling opportunities, and track account metrics using advanced AI solutions.
Technical Support I
Broadvoice
Job Location
Job Summary
Broadvoice is seeking a motivated Level I Technical Support specialist to join their team. As the first point of contact for customers, this role involves diagnosing and troubleshooting technical issues with GoContact's software and hardware. The ideal candidate will have excellent communication skills, strong analytical abilities, and the ability to work collaboratively in a team environment. With a focus on customer satisfaction and product efficiency, this role offers opportunities for growth and development within the company. Broadvoice values diversity, inclusion, and work-life harmony, making it an attractive option for those looking for a fulfilling career. The company's remote-first approach allows employees to thrive in all areas of their life. By joining Broadvoice, you'll have the chance to make an impact on building a more reliable infrastructure for the future.
LOCATION: Remote
DEPARTMENT: Technical Support
REPORTS TO: Manager, Technical Support
POSITION SUMMARY:
We are seeking a motivated and detail-oriented individual to join our Technical Support team as a Level I Technical Support. In this role, you will be the first point of contact for our customers, providing essential technical assistance and support for GoContact's products and services. You will diagnose and troubleshoot software and hardware issues, offering solutions to ensure customer satisfaction and product efficiency.
YOUR DAY-TO-DAY:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Identify, diagnose, and troubleshoot technical issues related to GoContact’s software and hardware.
- Provide accurate and efficient solutions to customer problems, escalating more complex issues to Level 2 support when necessary.
- Maintain detailed records of customer interactions, problems, and solutions in the company’s ticketing system.
- Created and updated support documentation and knowledge base articles to assist customers and team members.
- Work closely with other support team members, sharing knowledge and expertise to resolve customer issues effectively.
- Assisted in onboarding new customers and provided training on using GoContact’s products.
- Relay customer feedback to the product development team to contribute to the continuous improvement of GoContact’s services.
- Adhere to company policies and procedures, ensuring all customer interactions comply with company standards and regulations.
WHAT YOU BRING TO THE TEAM:
- High school diploma or equivalent; technical degree or certification is a plus.
- Previous experience in a customer service or technical support role is preferred.
- Basic understanding of computer systems, networks, and software applications.
- Excellent verbal and written communication skills in English and Spanish.
- Strong analytical and problem-solving abilities.
- Demonstrated ability to provide exceptional customer service and maintain a positive attitude.
- Ability to work collaboratively in a team environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
WHY BROADVOICE?
At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. At Broadvoice, you’re not just joining a company, you’re joining a place where our success is your success, and your potential has no limits.
Grow Your Career
Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.
Enjoy Flexibility
We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.
Community & Culture
Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.
Make an Impact
With us, your ideas are heard and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.
READY TO JOIN US?
Are you ready to join a passionate and talented team to build the future of Broadvoice?
If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.
