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Grafana Labs
Grafana Labs is seeking a Technical Support Specialist to join their team in Spain. As the first responder, you will provide timely and accurate responses to customers, triage new issues, and monitor engineer workload. You will grow and develop your technical skills over time and have the opportunity to transition into a more technical role if desired. The company values diversity and inclusion, and offers benefits such as equity, bonus, and other perks. If you enjoy helping people solve problems and are willing to learn our products, this could be an exciting opportunity for you.
There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere, from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include two other open-source projects, Grafana Loki (for logs) and Grafana Tempo (for traces)
Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high-growth phase. We’re looking for a highly motivated Support Specialist to join our team. Our Customer Experience team is tasked with ensuring the success of our customers from the first point of contact and developing trusted advisor relationships.
Our Support Specialists are responsible for working first-line triage and helping manage first responses and our overall workload distribution. You will be directly responsible for providing timely responses to customers and supporting all of Grafana Labs new and existing software. Think of this as the “Air Traffic Controller” for Grafana Labs support. We’re looking for candidates with a good foundational technical support background who can hit the ground running and grow and learn our products and environment.
Responsibilities:
What You’ll Bring to the Team:
Requirements:
In Spain, the Base compensation range for this role is €33,000 - €36,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
