Remote Jobs

Apollo.io logo

Scaled Customer Success Manager

Apollo.io

Location
Mexico
Posted

Manage customer portfolios, drive adoption, and ensure high ROI through tailored consultations and training programs. Collaborate with Account Managers to optimize product usage and retention strategies.

JumpCloud logo

Senior Learning Specialist - India

JumpCloud

Location
India
Posted

Senior Learning Specialist at JumpCloud: Design content, facilitate virtual sessions, and support professional growth programs in a remote-first environment.

SoundStack logo

Enterprise Support Specialist

SoundStack

Location
United States of America
Posted

Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.

ActiveCampaign logo

Vice President of Customer Success

ActiveCampaign

Location
United States of America
Posted

Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

Grafana Labs logo

Technical Support Engineer Sweden

Grafana Labs

Location
Sweden
Posted
Salary Range
510k - 637k sek

Remote Support Engineer job at Grafana Labs in Sweden, providing customer support for observability stack and collaborating with software developers.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.

JumpCloud logo

Account Executive, Commercial - India

JumpCloud

Location
India
Posted

Join JumpCloud's commercial team as an Account Executive and drive growth in the West/South India region. Utilize your sales expertise to acquire new logos and close deals with commercial and midmarket firms.

CommerceIQ logo

Customer Success Director (Manager), Advertising

CommerceIQ

Location
United States of America
Posted
Salary Range
107k - 177k USD

Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

ScienceLogic logo

Senior Accountant-India Office

ScienceLogic

Location
India
Posted

Senior Accountant - India Operations: Manage financial operations, provide global support, and collaborate with teams to improve processes and systems.

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

JumpCloud logo

HR Data Analyst - India

JumpCloud

Location
India
Posted

HR Data Analyst at JumpCloud: Ensure data integrity, create reporting & dashboards, and deliver insights to drive informed decisions.

Kueski logo

IT Support Engineer I (NOC)

Kueski

Location
Mexico
Posted

IT Support Engineer I (NOC) at Kueski: resolve technical issues, work with teams, and maintain infrastructure and applications.

JumpCloud logo

Tier 1 Customer Support Engineer, Windows & Active Directory - India

JumpCloud

Job Location

India

Job Summary

Job Description: Tier 1 Customer Support Engineer, Windows & Active Directory - IndiaBangalore, India - RemoteCustomer Success /Full Time /Remote. As a Technical Support Engineer - Tier 1, you will provide world-class technical support to JumpCloud’s customers. You will resolve high priority and mission critical customer issues in a fast-paced environment. The role requires a highly technical self-starter with excellent interpersonal communication skills. Minimum of 1 year experience in a technical, customer-facing position is required. The ideal candidate should have in-depth knowledge of the Windows platform and Active Directory platform, as well as networking & authentication concepts. JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. On-call rotation is required, with a duration of 1 week intervals. The company offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. If you thrive working in a fast, SaaS-based environment and are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise!

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:
As a Technical Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.  

What You'll Be Doing:

    • Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session.
    • Manage a queue of support tickets for high priority and complex technical issues
    • Reproduce issues in-house and respond to customers in a timely manner.
    • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective, world-class solutions for our customers.
    • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date
    • Maintain a technical understanding of the entire JumpCloud Platform 
    • Collaborate with Account Manager and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product
    • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team
    • Collaborate with peers on projects aimed at improving the customer and support engineer experiences
    • On-call rotation required. Duration - 1 week intervals. Duties include monitoring of status updates and external customer responses to incoming cases during outage.

What We're Looking for:

    • Inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the successful adoption, usage, and integration of our Cloud Directory Platform. 
    • Minimum of 1 year experience in a technical, customer-facing position, preferably in a SaaS environment
    • Minimum of 1 year experience working with mission critical customer issues and customer and technical escalations
    • Excellent interpersonal communication
    • Passion for learning new technologies and understanding how to utilize them in a customer-facing environment
    • Ability to thrive in a rapidly changing environment 
    • Strong oral and written communication skills
    • A logical approach to problem solving
    • Basic understand of several of the following concepts:
    • In-depth knowledge of the Windows platform - Registry Hives, LGPOs, PowerShell and CMD, Windows Credential Manager (WCM), Event Logging, Windows Home/Pro/Server Experience
    • In-depth knowledge of the Active Directory platform - Domain Forests, GPOs, Azure Active Directory (AAD), User/Group Management, Network Architecture and Design
    • Networking & Authentication (RADIUS)
    • Directory Services (Active Directory, G Suite, Okta, LDAP)
    • Single Sign-on (SAML+ SCIM)
    • User onboarding and offboarding
    • Information security best practices
    • REST APIs
    • Scripting

Available Shifts:

    • You must be able to work the following shift schedule(s) to qualify for this opportunity: Kindly check the shift timings below before applying.

    • 15:00hrs to 00:00hrs IST Mon-Fri
#LI-MA

Where you’ll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role. 

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.

Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

#LI-Remote #BI-Remote