Syndigo
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Vonage
Senior Technical Support Engineer for API/SDK Video Support at Vonage, providing first-class technical support to customers and collaborating with the team.
Cover Genius
Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.
Rackspace
Manage Microsoft 365 services and applications for license management, security, and compliance
Degreed
Technical Support Engineer at Degreed: Provide level 1 & 2 support via phone, email, chat; troubleshoot software issues; refine processes for exceptional client experience.
Aircall
Lead technical support operations for Aircall's customer support systems and tools, with a focus on creating robust solutions.
Aircall
Staff Business Systems Analyst - GTM Systems at Aircall
Aircall
Support Systems & Tools Specialist at Aircall: Manage customer support tools, optimize workflows, and drive seamless experiences.
Binance
Technical Support Engineer (AI/ML) - Binance Accelerator Programme
Binance
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Binance
Technical Support Engineer (AI/ML) role in Binance Accelerator Programme, providing technical support and collaborating with stakeholders to resolve issues effectively.
Gurobi Optimization
Financial Planning and Analysis Business Partner Lead Analyst at Gurobi Optimization
Aircall
Customer Support Specialist - French Speaking - Remote from Portugal at Aircall
Awin Global
Customer Support Assistant with German language skills for 12-month contract in Warsaw, Poland
OpenTable
Temporary Accounts Payable Specialist at OpenTable, responsible for vendor payments, expense reviews, and process improvements.
OpenTable
Temporary Accounts Payable Specialist at OpenTable - 2-4 years experience in Finance Operations, excellent problem-solving skills, and customer service approach.
OpenTable
Temporary Accounts Payable Specialist role at KAYAK, Dublin, Ireland, with 2+ years experience in Finance Operations, excellent problem-solving skills, and flexible remote work options.
StackAdapt
Lead the Accounts Payable department at StackAdapt, overseeing operations, mentoring staff, implementing efficient processes, and ensuring compliance with financial regulations. Enjoy competitive salary, remote work support, and professional development opportunities.
MariaDB plc
Server Database Engineer at MariaDB: Contribute to open-source database innovation, enhance usability & performance, collaborate globally
Wasabi Technologies
Engage and enable Wasabi's channel partners across AZ, CA, and CO as a Channel Account Manager - West Coast. Drive partner adoption, establish relationships, meet sales targets, and leverage CRM tools to track opportunities while working remotely.
Syndigo
As a Tier 1 Support Analyst, you will provide exceptional customer service and support to our clients. You'll be the first point of contact for customers, triaging issues and escalating them when necessary. The role requires time management skills, collaboration, and technical curiosity. We offer multiple Tier 1 Assistance Groups due to our diverse services. Our team values helping people and working in a collaborative environment. Key responsibilities include answering calls and emails, managing daily work, maintaining product knowledge, addressing client needs, educating customers on features, escalating issues, meeting performance metrics, troubleshooting, and maintaining professionalism. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, problem-solving abilities, empathy, a sense of urgency, proficiency in Microsoft Office, and basic technical terminology. Salary range is $49k-$53k per year.
The Tier 1 support analyst will be responsible for providing exceptional customer service and support to our clients They will be the first point of contact for our customers, and responsible for triaging issues and escalating them to the appropriate teams when necessary. The ideal candidate will need to have time management skills, be able to collaborate and work independently, and show technical curiosity.
We have multiple Tier 1 Assistance Groups due to the number of services we offer our clients. Our team of Tier 1 Analysts enjoy helping people and figuring out resolutions with a collaborative team environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Answering inbound calls and emails from customers as well as responding in a timely and professional manner
Managing your day-to-day work
Maintaining knowledge of our products and services to provide accurate information to customers
Fully addressing client’s questions/issues to make sure they have what they need
Use opportunities to not only assist customers, but also educate them on important features and processes when necessary
Escalating issues to our Tier 2 support teams when necessary
Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
Troubleshooting technical issues and providing solutions to customers
Maintaining a positive and professional attitude with all clients and teammates
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
1-2 years of experience in customer service or a related field
Personable, engaging, and positive personality
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Excellent problem-solving and critical-thinking skills
Ability to empathize with customers and convey confidence
Works with a sense of urgency with the ability to prioritize individual tasks
Proficient in Microsoft Office and other basic computer skills
Knowledge of basic technical terminology preferred
#LI_Remote
