Syndigo
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Monzo
Senior Finance Business Partner (EU) at Monzo: lead forecasting, drive growth, optimize pricing models
Conga
Business Account Manager role at Conga, focusing on prospecting, account management, and closing deals in software sales.
Conga
Business Account Manager at Conga: Prospecting, account management, and closing deals with software customers
Binance
Lead complex projects at Binance, drive business growth, and collaborate with world-class talent in a user-centric organization.
Gitlab
Enterprise Architecture & Integration Engineering Manager at GitLab
Binance
Join the Binance Accelerator Program and shape the future of blockchain with a leading ecosystem. Collaborate on fast-paced projects, develop transferable skills, and thrive in a results-driven workplace.
Binance
Security Operation Engineer (SOC) at Binance: Handle 7x24 hour security incidents, lead team to enhance security perception, and collaborate with world-class talent.
Curai
Lead Security Engineer at Curai Health: Drive security initiatives, implement frameworks like ISO 27001/2 and NIST CSF, ensure HIPAA/SOC-2 compliance. Collaborate with engineering teams to maintain secure infrastructure in a remote-first environment.
Binance
Backend Developer (Security) for Binance Accelerator Program - Remote, 4-day workweek, $4k/year travel stipend, equity
Binance
Join Binance's marketing team as a social media & community manager, creating engaging content and fostering a proactive online presence.
Litify
Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.
1Password
Remote internship opportunity to improve Android app features for 1Password, collaborate with engineering & design teams, and participate in code reviews.
Lime
HR Business Partner at Lime: Collaborate with leaders and employees to drive organizational effectiveness and talent strategies.
ClinChoice
Senior PKPD Programmer Consultant job at ClinChoice: Develop SAS programs for clinical trials, provide QC oversight, and troubleshoot technical issues in a supportive culture.
Plaid
Generate new enterprise deals and build relationships with large companies at Plaid, helping unlock financial freedom for everyone. Competitive salary and benefits included.
Orum
Enterprise Account Executive at Orum: Drive new business growth, expand enterprise market presence, and sell into passionate sales leaders using AI-driven live conversation platform.
Emburse
Drive sales growth by identifying and closing deals with large companies, presenting Emburse's SaaS solutions effectively, and collaborating with the sales team to meet revenue targets.
Figma
Drive sales and maximize revenue with Enterprise customers by targeting key decision-makers, understanding business needs, and delivering innovative solutions across Figma's product suite. Create strategic account plans and collaborate with cross-functional teams to ensure customer success.
Syndigo
As a Tier 1 Support Analyst, you will provide exceptional customer service and support to our clients. You'll be the first point of contact for customers, triaging issues and escalating them when necessary. The role requires time management skills, collaboration, and technical curiosity. We offer multiple Tier 1 Assistance Groups due to our diverse services. Our team values helping people and working in a collaborative environment. Key responsibilities include answering calls and emails, managing daily work, maintaining product knowledge, addressing client needs, educating customers on features, escalating issues, meeting performance metrics, troubleshooting, and maintaining professionalism. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, problem-solving abilities, empathy, a sense of urgency, proficiency in Microsoft Office, and basic technical terminology. Salary range is $49k-$53k per year.
The Tier 1 support analyst will be responsible for providing exceptional customer service and support to our clients They will be the first point of contact for our customers, and responsible for triaging issues and escalating them to the appropriate teams when necessary. The ideal candidate will need to have time management skills, be able to collaborate and work independently, and show technical curiosity.
We have multiple Tier 1 Assistance Groups due to the number of services we offer our clients. Our team of Tier 1 Analysts enjoy helping people and figuring out resolutions with a collaborative team environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Answering inbound calls and emails from customers as well as responding in a timely and professional manner
Managing your day-to-day work
Maintaining knowledge of our products and services to provide accurate information to customers
Fully addressing client’s questions/issues to make sure they have what they need
Use opportunities to not only assist customers, but also educate them on important features and processes when necessary
Escalating issues to our Tier 2 support teams when necessary
Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
Troubleshooting technical issues and providing solutions to customers
Maintaining a positive and professional attitude with all clients and teammates
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
1-2 years of experience in customer service or a related field
Personable, engaging, and positive personality
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Excellent problem-solving and critical-thinking skills
Ability to empathize with customers and convey confidence
Works with a sense of urgency with the ability to prioritize individual tasks
Proficient in Microsoft Office and other basic computer skills
Knowledge of basic technical terminology preferred
#LI_Remote
