Syndigo
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Figma
Tackle complex business challenges at Figma by collaborating with cross-functional teams, developing strategic insights, and driving impactful solutions. Join our Business Operations team for a dynamic role focused on growth and innovation.
Wealthsimple
Join Wealthsimple's Business Operations team and contribute to simplifying complexity in the financial industry.
Anagram
Business Operations Specialist at Anagram: optimize processes, drive data-driven decisions, and ensure efficient workflows.
Gradient AI
Staff Security Engineer at Gradient AI: Manage overall security posture, lead risk assessments, cloud security, and implement best practices.
Contentsquare
Drive revenue growth as a Sr. Enterprise Account Executive at Contentsquare by managing complex sales cycles, developing senior-level relationships, and promoting our experience analytics platform to enhance digital journeys.
Emburse
Drive sales growth by closing deals with large companies using Emburse's expense management solutions. Develop strategies, build pipelines, and exceed sales quotas through effective communication and relationship building.
Contentsquare
Drive revenue growth in North America as a Sr. Enterprise Account Executive at Contentsquare. Manage the full sales cycle, build relationships with senior executives, and promote our value proposition while enjoying competitive benefits including remote work flexibility and stock options.
Emburse
Join Emburse as an Account Executive to lead the sale of our innovative expense management solutions, focusing on large corporations. Develop strategies to exceed sales targets by leveraging your expertise in financial SaaS and building influential relationships with key clients.
Grafana Labs
Enterprise Account Executive for LATAM region sales at Grafana Labs
Binance
Compliance Officer - AML policies and processes management in Australia
Signifyd
Senior Enterprise Account Executive - Mexico Territory
Signifyd
Senior Data Scientist at Signifyd: build production ML models, collaborate with engineering teams, and improve e-commerce shopping experience.
Cyderes
Enterprise Account Executive - drive revenue growth and deliver exceptional value to large enterprise organizations through comprehensive managed security services and professional security services offerings.
Saviynt
Senior Account Executive - Drive mid-enterprise sales for Enterprise Identity Cloud in Germany
Binance
Infrastructure Security Engineer (DevSecOps) at Binance: Implement new security measures, generate primitives for secure infrastructure, and utilize log ingestion platforms for security analytics.
Lattice
Remote Staff Product Security Engineer role at Lattice, requiring secure coding practices, vulnerability detection, and collaboration with product teams.
Creatio
Drive revenue growth as an Enterprise Account Executive by leveraging your experience in SaaS platform sales into large enterprises within the Financial Services industry. Join our innovative team at Creatio to make an immediate impact.
Binance
Backend developer for Binance Accelerator Program - Big Data Platform
Impossible Foods
Lead HR initiatives at Impossible Foods, focusing on talent development, organizational design, and cultural evolution while supporting a mission-driven team committed to sustainability and innovation.
Syndigo
As a Tier 1 Support Analyst, you will provide exceptional customer service and support to our clients. You'll be the first point of contact for customers, triaging issues and escalating them when necessary. The role requires time management skills, collaboration, and technical curiosity. We offer multiple Tier 1 Assistance Groups due to our diverse services. Our team values helping people and working in a collaborative environment. Key responsibilities include answering calls and emails, managing daily work, maintaining product knowledge, addressing client needs, educating customers on features, escalating issues, meeting performance metrics, troubleshooting, and maintaining professionalism. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, problem-solving abilities, empathy, a sense of urgency, proficiency in Microsoft Office, and basic technical terminology. Salary range is $49k-$53k per year.
The Tier 1 support analyst will be responsible for providing exceptional customer service and support to our clients They will be the first point of contact for our customers, and responsible for triaging issues and escalating them to the appropriate teams when necessary. The ideal candidate will need to have time management skills, be able to collaborate and work independently, and show technical curiosity.
We have multiple Tier 1 Assistance Groups due to the number of services we offer our clients. Our team of Tier 1 Analysts enjoy helping people and figuring out resolutions with a collaborative team environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Answering inbound calls and emails from customers as well as responding in a timely and professional manner
Managing your day-to-day work
Maintaining knowledge of our products and services to provide accurate information to customers
Fully addressing client’s questions/issues to make sure they have what they need
Use opportunities to not only assist customers, but also educate them on important features and processes when necessary
Escalating issues to our Tier 2 support teams when necessary
Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
Troubleshooting technical issues and providing solutions to customers
Maintaining a positive and professional attitude with all clients and teammates
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
1-2 years of experience in customer service or a related field
Personable, engaging, and positive personality
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Excellent problem-solving and critical-thinking skills
Ability to empathize with customers and convey confidence
Works with a sense of urgency with the ability to prioritize individual tasks
Proficient in Microsoft Office and other basic computer skills
Knowledge of basic technical terminology preferred
#LI_Remote
