Syndigo
Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.
Udacity
Join Udacity's AI Mentor Talent Pool as an external contractor and shape the future of tech education with your expertise in Artificial Intelligence or Machine Learning.
The Athletic Media Company
Senior Business Operations Manager at The Athletic: Manage partnerships, oversee internal operations, and drive business growth in the consumer media industry.
Qualio
Drive organizational excellence at Qualio by leveraging data and HR expertise to create impactful people strategies, DEI initiatives, and foster a positive work environment for all employees. Partner with leadership to optimize talent development and succession planning while maintaining a human-centered approach.
Irreducible
Optimize and develop high-performance cryptographic software solutions using Rust, collaborate on innovative projects, and lead a team of engineers in advancing zero-knowledge proofs.
Red Canary
Cyber security company offering benefits program & training for military personnel in transitioning to civilian life
Binance
Mobile Application Security Engineer - Penetration Test at Binance: design, develop & maintain mobile apps with security functionality.
Wealthsimple
Join Wealthsimple as an Investment Representative to deliver exceptional client experiences, manage margin trading, and contribute to our mission of reimagining financial services with a focus on transparency and low-cost solutions.
Lime
Join Lime's Security team as a Staff Security Software Engineer and contribute to building impactful security solutions for the company's electric bike and scooter services.
Coursera
Associate Implementation Manager at Coursera - launch new degrees and industry certificates, manage KPIs, align cross-functional teams
Coursera
Program Implementation Manager for Coursera's Partner Enablement team, launching new content from university & industry partners, managing KPIs, cross-functional teams, and stakeholder relationships.
Twilio
Senior Manager Sales Operations Business Partner at Twilio - drive revenue growth & optimize sales performance
Welocalize
Manage localization projects for Life Sciences clients, ensuring timely delivery and strong relationships with internal and external resources.
Gauntlet
DeFi Business Development role at Gauntlet, leading quantitative research and optimization of DeFi economics, seeking crypto-native expert for aggressive partnership outreach.
Celerion
Remote Business Development Associate (Inside Sales) role at Celerion, driving growth in Bioanalytical business with base salary + commission structure.
JumpCloud
Senior Security Engineer at JumpCloud - Design and develop software solutions for protecting data and infrastructure in the cloud
Windranger
Join FBTC as Business Development Specialist & support BD strategies, manage partnerships & contribute to DeFi ecosystem growth
Grow Therapy
Business Operations Associate role with remote work options, automating clinical processes and improving efficiency.
Wasabi Technologies
Identify and qualify prospects for Wasabi's cloud storage solutions through various campaigns and events. Work with marketing to refine strategies and leverage sales tools like Hubspot and Salesforce.
Vidyard
Join Vidyard's Business Development team as a BDR and drive new business opportunities through account-based marketing programs.
Syndigo
As a Tier 1 Support Analyst, you will provide exceptional customer service and support to our clients. You'll be the first point of contact for customers, triaging issues and escalating them when necessary. The role requires time management skills, collaboration, and technical curiosity. We offer multiple Tier 1 Assistance Groups due to our diverse services. Our team values helping people and working in a collaborative environment. Key responsibilities include answering calls and emails, managing daily work, maintaining product knowledge, addressing client needs, educating customers on features, escalating issues, meeting performance metrics, troubleshooting, and maintaining professionalism. The ideal candidate has 1-2 years of customer service experience, excellent communication skills, problem-solving abilities, empathy, a sense of urgency, proficiency in Microsoft Office, and basic technical terminology. Salary range is $49k-$53k per year.
The Tier 1 support analyst will be responsible for providing exceptional customer service and support to our clients They will be the first point of contact for our customers, and responsible for triaging issues and escalating them to the appropriate teams when necessary. The ideal candidate will need to have time management skills, be able to collaborate and work independently, and show technical curiosity.
We have multiple Tier 1 Assistance Groups due to the number of services we offer our clients. Our team of Tier 1 Analysts enjoy helping people and figuring out resolutions with a collaborative team environment.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Answering inbound calls and emails from customers as well as responding in a timely and professional manner
Managing your day-to-day work
Maintaining knowledge of our products and services to provide accurate information to customers
Fully addressing client’s questions/issues to make sure they have what they need
Use opportunities to not only assist customers, but also educate them on important features and processes when necessary
Escalating issues to our Tier 2 support teams when necessary
Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
Troubleshooting technical issues and providing solutions to customers
Maintaining a positive and professional attitude with all clients and teammates
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
1-2 years of experience in customer service or a related field
Personable, engaging, and positive personality
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Excellent problem-solving and critical-thinking skills
Ability to empathize with customers and convey confidence
Works with a sense of urgency with the ability to prioritize individual tasks
Proficient in Microsoft Office and other basic computer skills
Knowledge of basic technical terminology preferred
#LI_Remote
