
Training Expert
Trafilea
- Location
- Brazil
- Posted
Design and deliver impactful training programs focused on marketing to enhance team performance and achieve company goals.
Trafilea
Design and deliver impactful training programs focused on marketing to enhance team performance and achieve company goals.
Testlio
Delivery Training Specialist at Testlio: Design & deliver impactful training programs for Client Services, Delivery, and Quality Engineering processes.
Restaurant365
Lead the development of Restaurant365's Employee Training module, driving scalable solutions for restaurant operations. Collaborate with teams to define features and ensure alignment with company goals.
CoinsPaid
Documentation and Training Specialist at CoinsPaid, developing training processes and operational procedures for crypto payment solutions.
SQUIRE
Training Manager, Customer Support at SQUIRE: Develops and delivers comprehensive onboarding programs, creates engaging training content, and analyzes performance data to improve customer support team's effectiveness.
Makersite GmbH
LCA Expert role at Makersite, guiding customers on using software for Life Cycle Assessments and optimizing sustainability strategies.
Mercury
Engineering Training Intern: Create educational materials for Mercury technologies
Architect and maintain ML infrastructure at Reddit, enabling seamless experiences for millions of users. Lead the development of high-performance ML platforms, optimize workflows, and mentor team members while enjoying comprehensive benefits.
Grow Therapy
Champion customer product issues, collaborate with Product and Support teams to enhance the customer experience, triage tickets, identify bugs, develop technical expertise in Grow platform, resolve issues efficiently, create documentation, and upskill support team. Ideal candidate is self-motivated, enjoys problem-solving in health tech, works well remotely, communicates effectively, and has strong analytical skills.
G2i
Train large AI language models with flexible hours and competitive pay
Trafilea
IT Process Expert at Trafilea: Collaborate with world-class talents to drive business growth and customer satisfaction in a dynamic e-commerce environment.
Twilio
Technical Support Expert 2 for Email platform at Twilio, providing world-class support and resolving complex issues in a remote-first work environment.
Contentsquare
Senior Creative Operations Expert at Contentsquare: lead operational efficiency, collaborate with design & copywriting teams, drive brand storytelling & innovation.
Khan Academy
Localize Khan Academy's Science content into Telugu, ensuring clarity and pedagogical quality. Work remotely as part of a team dedicated to providing world-class education in India.
ClassDojo
Remote CX Sr. Support & Escalations Expert needed for EdTech company ClassDojo
Twilio
Technical Support Engineer 3 - Voice at Twilio
Khan Academy
Freelance math content creator needed for grades 6-10th syllabus-aligned videos and practice questions
Binance
Compliance Sanctions Controls Effectiveness Testing SME for Binance, evaluating sanctions screening controls, ensuring compliance with global regulatory requirements, and identifying areas for improvement.
Webflow
Product Manager on Scaled Design team at Webflow, driving adoption and product-market fit for libraries, with flexible remote work options and benefits.
Coursera
Senior Manager of Account Management - Scaled role leading NAMER and LATAM teams, managing customer engagement and outcomes, and developing go-to-market strategy.
Trafilea
The Training Expert will design and implement effective training solutions aligned with company objectives, focusing on Marketing initiatives. They will develop engaging content, conduct training sessions, monitor progress, and collaborate to address training needs.
Mission
The mission of the Training Expert role is to empower and elevate our team sby providing comprehensive, innovative, and results-driven
training solutions. The Training Expert will play a key role in ensuring that our team members are equipped with the knowledge, skills, and
tools necessary to excel in their roles and contribute effectively to the achievement of the company's strategic objectives, with focus on
Marketing programs.
By aligning training initiatives with the company's goals, staying abreast of industry best practices, and fostering a dynamic learning
environment, the Training Expert will contribute to our team's continuous growth and success. The mission encompasses not only the
delivery of impactful training but also the proactive identification of training needs and collaboration with key stakeholders to address those
needs, ultimately optimizing the performance and impact of our contributors.
Main Responsibilities:
1. Align Training with Company Objectives:
Stay abreast of the company's quarterly, semi-annual, and annual objectives to design and implement effective training solutions
across a spectrum of different topics, but with 50% of dedication to Marketing initiatives.
2. Content Development:
Excel in creating dynamic content for live and virtual training sessions, including curated readings, videos, and other multimedia
materials, ensuring a diverse and engaging learning experience. Own the design, development, and maintenance of the training
platforms.
3. Conduct Training Sessions:
Conduct both large-scale and personalized training sessions, demonstrating adaptability to diverse audience needs and fostering an
environment conducive to active learning.
4. Technical Proficiency:
Possess a deep understanding of marketing concepts and the ability to effectively convey technical information, ensuring participants
comprehend and apply key principles.
5. Progress Monitoring:
Establish and implement progress monitoring processes for training participants, identifying areas for knowledge reinforcement and
experimenting with alternative techniques to enhance knowledge assimilation.
6. Reporting and Analysis:
Prepare weekly and monthly training reports to track the progress of contributors, providing insights into the effectiveness of training
initiatives.
7. Stay Informed on Training Best Practices
8. Collaboration and Needs Identification:
Proactively identify training needs and collaborate with the People Business Partner to address them, preventing performance
decline among contributors.
Initial Expected Outcomes
Initial 30 Days:
1. Orientation and Onboarding:
Familiarize with the company's mission, values, and current Trafilea Operational Framework strategies.
Meet with key stakeholders (project managers, process specialists, people business partners, talent acquisition specialists, etc) and
leadership, to understand their expectations.
2. Company Objectives Alignment:
Review the current quarterly objectives and understand how each team contributes to them.
Attend relevant marketing meetings and gather insights from teams to align training strategies with current business goals.
3. Content Familiarization:
Review existing training materials to understand the current content structure and identify areas for improvement.
Begin developing relationships with subject matter experts within the company for future collaboration.
Days 31-60:
4. Content Development Kickoff:
Start developing new training materials based on the identified gaps and areas for improvement.
Collaborate with marketing experts to gather insights and create content that aligns with industry best practices.
5. Technical Proficiency Assessment:
Evaluate the contributor's understanding of marketing concepts and identify any areas for development.
Engage in discussions with experienced marketing professionals to deepen technical knowledge.
6. Initial Training Sessions Planning:
Outline plans for the first set of training sessions, considering both large-scale and personalized formats.
Incorporate multimedia elements into the training content to enhance engagement.
Days 61-90:
7. Training Sessions Launch:
Initiate the first set of training sessions, ensuring adaptability to diverse audience needs.
Gather feedback from participants to make immediate adjustments and improvements.
8. Progress Monitoring Implementation:
Implement progress monitoring processes to assess participant learning and identify areas for improvement.
Experiment with alternative techniques to reinforce knowledge and enhance learning retention.
9. Reporting and Analysis Initiation:
Start preparing weekly reports on training progress and effectiveness.
Analyze initial results and identify trends or areas that require additional focus.
10. Continuous Learning Integration:
Stay informed on the latest adult learning methodologies and training best practices.
Begin incorporating innovative approaches into ongoing and future training programs.
11. Collaboration with People Business Partner:
Initiate regular collaboration with the People Business Partner to identify and address emerging training needs proactively.Implement strategies to prevent potential performance declines among marketing contributors.
By the end of the initial 90 days, the Training Expert should have successfully aligned training with company objectives, developed engaging
content, conducted effective training sessions, monitored progress, and established a foundation for ongoing collaboration and
improvement.
Role-related competencies & Requirements
Bachelor's degree in a related field or equivalent practical experience.
+7 years of proven experience as a trainer and content developer focusing on adult learning methodologies, preferably in multi-business
companies.
Strong proficiency in creating (hands-on) diverse training content, including live sessions, virtual trainings, and multimedia materials
(videos, infographics, etc)
Excellent project management and organizational skills.
A solid understanding of marketing concepts (customer acquisition, retention & growth concepts) and the ability to convey technical
information effectively will be highly valued for the role.
Previous experience as a Growth Marketer or Creative Strategist will be highly valued.
Excellent communication and interpersonal skills.
Familiarity with eLearning authoring tools
Demonstrated ability to adapt training approaches to different learning styles.
Detail-oriented with strong organizational and analytical skills.
Proactive mindset in identifying and addressing training needs to optimize contributor performance.