Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Remote Jobs
Customer Support Specialist - Early Morning Shift & Weekends - Remote from India
Aircall
- Location
- India
- Posted
Customer Support Specialist - Remote from India
Money Laundering Reporting Officer and Head of Branch - France
Finom
- Location
- France
- Posted
Head of Branch in France - Oversee compliance and reporting, contribute to financial B2B solution development, and work with authorities.
Lead Software Engineer, Windows
Goodnotes
- Location
- Brunei Darussalam
- Posted
Windows Lead Engineer: Collaborate on cross-platform technologies, lead user-facing features, and architect scalable solutions.
Windows Endpoint Software Engineer
Cyberhaven
- Location
- Romania
- Posted
Design and implement components of Cyberhaven's system sensor to trace data movement on Windows endpoints. Solve performance challenges and build secure, reliable software while collaborating with a global engineering team in a remote-first setup.
Dream Job
Avara
- Location
- Croatia
- Posted
Roboflow: Empowering developers with computer vision tools for innovative projects
Director - Options
Kraken
- Location
- United States of America
- Posted
- Salary Range
- 195k - 323k USD
Lead OTC Options desk, develop strategies, manage risk, and drive business growth for Kraken
Senior Software Engineer, Windows Desktop App
DuckDuckGo
- Location
- Cameroon
- Posted
Senior Software Engineer at DuckDuckGo: Build secure, privacy-focused Windows applications with C#/.NET 8, WPF, WebView2, Git, and Visual Studio.
Mobile Developer (C++)
Binance
- Location
- Brunei Darussalam
- Posted
Mobile Developer (C++) - Design & implement high-performance mobile components, optimize performance, promote best practices
Nederlandse Advertentie Beoordelaar
Welocalize
- Location
- Suriname
- Posted
Remote Advertising Reviewer job in Suriname - evaluate internet ads, provide feedback and suggestions, conduct keyword research
Senior C++ Software Engineer
Collabora
- Location
- United Kingdom
- Posted
Enhance open-source software like LibreOffice by fixing document issues, presenting at conferences, and collaborating with a global team. Use C++17 and contribute to the Open Source community while working remotely or traveling globally.
Senior C++ Developer
Inworld AI
- Location
- United States of America
- Posted
- Salary Range
- 150k - 220k USD
Develop AI-driven solutions for games using C++ at Inworld. Work on integrating AI technologies into game engines like Unreal or Unity. Full-time role with remote options in the US.
Software Developer III (Windows Automation)
Rackspace
- Location
- India
- Posted
Full Stack Software Engineer at Rackspace Technology, leading automation projects, mentoring junior developers, and ensuring stability and security of automated solutions.
Senior Backend Engineer/Architect (C/C++ & Netty)
Binance
- Location
- Brunei Darussalam
- Posted
Senior Backend Engineer/Architect needed for C/C++ & Netty expertise, managing infrastructure development and ensuring high performance
Senior Product Manager - MetaMask (Bitcoin)
Consensys
- Location
- Cameroon
- Posted
- Salary Range
- 134k - 186k USD
MetaMask seeks product manager to lead Bitcoin experience, defining vision & strategy, designing products, researching user problems, driving adoption & shaping standards.
Senior Software Engineer, C++ (Mobile Core)
Telnyx
- Location
- Cameroon
- Posted
Senior Software Engineer for Mobile Core at Telnyx
AM or Engineer Moving to Sales Associate
Loka, Inc
- Location
- United States of America
- Posted
- Salary Range
- 90k - 120k USD
Associate Sales Lead role at Loka, leveraging engineering and cloud experience to drive sales growth and contribute to innovative projects.
AM or Engineer Moving to Sales Associate
Loka, Inc
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Join Loka as Associate Sales Lead and leverage your engineering expertise to drive business growth through technical solutions and cloud architecture challenges.
Project Manager I or II
ClinChoice
- Location
- United States of America
- Posted
Join ClinChoice as a Clinical Project Manager I or II and contribute to the development and commercialization of innovative drugs and devices. Flexible remote work options and $4,000/year travel stipends available.
Sr. AI Engineer
MyFitnessPal
- Location
- United States of America
- Posted
- Salary Range
- 140k - 170k USD
Design and deploy advanced AI models using LLMs and VLMs at MyFitnessPal. Collaborate with cross-functional teams to deliver impactful solutions while adhering to ethical AI practices.
Vice President of Customer Success
ActiveCampaign
Job Location
Job Summary
ActiveCampaign is seeking a Vice President of Customer Success to oversee the entire customer journey, from onboarding and adoption through ongoing support and retention. The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments. They will develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. The VP of Customer Success will lead a high-performance team, partner with Sales, Product, Marketing, Support, and other teams to ensure smooth transitions from sales to customer success, and implement scalable training programs to ensure ongoing development and best practices. ActiveCampaign offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
The VP of Customer Success will be responsible for overseeing the entire customer journey, from onboarding and adoption through ongoing support and retention, to ensure our customers are deriving maximum value from our products. You will oversee Customer Success (CSMs) and Onboarding, develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments, with a strong track record of scaling customer-facing teams through data and technology.
What your day could consist of:
- Develop and implement the overarching strategy for Customer Success that aligns with business objectives, with a focus on net customer retention, satisfaction, and expansion
- Collaborate closely with the CRO and other senior leaders to define key performance indicators (KPIs) for customer success and ensure alignment with broader business goals
- Continuously evaluate and improve the customer experience by identifying pain points and optimizing processes across the customer lifecycle
- Oversee customer success initiatives, including onboarding, training, support, and ongoing account management with an emphasis on scale through technology and machine learning
- Lead, mentor, and scale the team, including CSMs and onboarding specialists
- Build and foster a high-performance, customer-focused culture that prioritizes proactive engagement and customer advocacy
- Partner with Sales, Product, Marketing, Support and other teams to ensure smooth transitions from sales to customer success and maximize opportunities for upsell and cross-sell
- Implement scalable training programs for CSMs and support teams to ensure ongoing development, customer empathy, and best practices
- Utilize data, customer health scores, and other key metrics to monitor account health, customer satisfaction, and identify opportunities for intervention, whereas human, marketing or in-product driven
- Provide regular reporting to the executive team on the performance of the customer success organization, including customer satisfaction, NRR, and expansion
- Analyze customer feedback and product usage data to continuously improve customer experiences and outcomes.
What is needed:
- 10+ years in customer success, customer operations or strategic planning, with at least 5 years in a senior leadership role managing customer-facing teams
- Proven success in managing customer-facing teams in a low touch , SaaS, or tech environment
- Strong experience in designing and implementing customer success strategies that drive retention, satisfaction, and revenue growth
- A deep understanding of customer lifecycle management, from onboarding through advocacy, and experience with customer success tools and technologies
- Exceptional leadership skills, with the ability to inspire, develop, and lead teams
- Strong analytical abilities, with the capacity to turn data into actionable insights that improve customer outcomes
- Excellent written and verbal communication skills, with experience presenting to senior executives
- Proven ability to work cross-functionally, collaborating effectively with product, sales, marketing, and engineering teams
- Deep knowledge of customer success metrics (e.g., NPS, CSAT, churn, retention rates) and experience managing them to optimize business performance
- Bachelor’s degree in Business Administration, Marketing, or a related field (MBA or relevant advanced degree preferred)
About ActiveCampaign:
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm
-Open paid time off
-Generous 401(k) matching program with immediate vesting
-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend
-Access to professional development resources through LinkedIn Learning
-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
