Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Remote Jobs
Head of Sales
LearnLux
- Location
- United States of America
- Posted
Lead LearnLux's sales organization to drive revenue growth and expand customer base through scalable sales strategies and high-performing sales teams.
Customer Support Admin
Panoptyc
- Location
- Philippines
- Posted
Customer Support Admin job at Panoptyc, ensuring customer success with camera installations and solutions, remote work available.
Director of Sales
Alma
- Location
- United States of America
- Posted
- Salary Range
- 160k - 255k USD
Lead Alma's sales team, driving growth through strategic planning, team development, and cross-functional collaboration to enhance go-to-market strategies and optimize sales processes.
Director of Accounting
Weights & Biases
- Location
- United States of America
- Posted
- Salary Range
- 158k - 216k USD
Lead financial operations at Weights & Biases as Director of Accounting, overseeing accounting teams, financial reporting, compliance, and team development in a dynamic environment.
Enterprise Client Success Manager
Array
- Location
- United States of America
- Posted
Manage key enterprise accounts, drive client success, and contribute to Array's mission of empowering financial institutions through innovative solutions.
Head of Product
Pennylane
- Location
- France
- Posted
Lead product strategy for SME track organization at Pennylane, driving growth and success in Fintech industry
Director of Collections
InDebted
- Location
- United States of America
- Posted
Lead North American customer operations and agent-led collections strategy with InDebted, leveraging technology and automation to enhance scalability and streamline workflows.
Head of Marketing
Ethena Labs
- Location
- Anywhere in the world
- Posted
Crypto-based synthetic dollar protocol | Head of Marketing at Ethena Labs
Director of Product
Sensor Tower
- Location
- United States of America
- Posted
- Salary Range
- 180k - 280k USD
Director of Product for Sensor Tower's market intelligence platform, driving innovation and growth through data-driven insights and products.
Head of HR
Mira Search
- Location
- Anywhere in the world
- Posted
Senior HR BP/ Head of HR BP role in iGaming company
Director of Alliances
CaptivateIQ
- Location
- British Virgin Islands
- Posted
- Salary Range
- 250k - 285k USD
Lead CaptivateIQ's partner strategy as a Director of Alliances, driving revenue growth through strategic alliances and partnerships while enjoying comprehensive benefits and opportunities for professional development.
Operations & Creator Success Coordinator
Kickstarter PBC
- Location
- United States of America
- Posted
- Salary Range
- 60k - 69k USD
Coordinate creator success and manage creative asset development for Kickstarter's Performance team. Provide high touch support to creators and optimize operational processes for a seamless experience.
Director of Marketing
Teikametrics
- Location
- United States of America
- Posted
Director of Marketing at Teikametrics: drive revenue growth through marketing strategy, demand generation, content marketing, and customer marketing efforts in a remote-first culture.
Director of Marketing
Smartcar
- Location
- United States of America
- Posted
- Salary Range
- 175k - 200k USD
Director of Marketing for enterprise B2B revenue marketing at Smartcar, with expertise in inbound and outbound marketing strategies and team management.
Customer Value Manager
SADA India
- Location
- India
- Posted
Customer Value Manager at SADA India - drive engagement & expansion for GCP customers
Customer Experience Manager
Twilio
- Location
- Colombia
- Posted
Customer Experience Manager NAMER on Twilio Segment’s Digital CS & Experience team, driving adoption and retention across the largest cohort of customers in the NAMER region.
Marketplace Success Manager - Education
Clipboard Health
- Location
- United States of America
- Posted
- Salary Range
- 90k - 140k USD
Join Clipboard Education as an Account Manager/Sales and help revolutionize the labor talent market in healthcare and education. Build relationships with schools, onboard substitute teachers, collect feedback for quality, and solve customer problems daily.
Director of IT
Grow Therapy
- Location
- United States of America
- Posted
Director of IT at Grow: lead scalable Corporate IT org, develop strategic plans, & implement IT governance frameworks.
Partner Success Manager (Technical)
DevRev
- Location
- India
- Posted
Partner Success Manager (Technical) at DevRev, leveraging technical expertise to drive partner success and deliver value to customers.
Vice President of Customer Success
ActiveCampaign
Job Location
Job Summary
ActiveCampaign is seeking a Vice President of Customer Success to oversee the entire customer journey, from onboarding and adoption through ongoing support and retention. The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments. They will develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. The VP of Customer Success will lead a high-performance team, partner with Sales, Product, Marketing, Support, and other teams to ensure smooth transitions from sales to customer success, and implement scalable training programs to ensure ongoing development and best practices. ActiveCampaign offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
The VP of Customer Success will be responsible for overseeing the entire customer journey, from onboarding and adoption through ongoing support and retention, to ensure our customers are deriving maximum value from our products. You will oversee Customer Success (CSMs) and Onboarding, develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments, with a strong track record of scaling customer-facing teams through data and technology.
What your day could consist of:
- Develop and implement the overarching strategy for Customer Success that aligns with business objectives, with a focus on net customer retention, satisfaction, and expansion
- Collaborate closely with the CRO and other senior leaders to define key performance indicators (KPIs) for customer success and ensure alignment with broader business goals
- Continuously evaluate and improve the customer experience by identifying pain points and optimizing processes across the customer lifecycle
- Oversee customer success initiatives, including onboarding, training, support, and ongoing account management with an emphasis on scale through technology and machine learning
- Lead, mentor, and scale the team, including CSMs and onboarding specialists
- Build and foster a high-performance, customer-focused culture that prioritizes proactive engagement and customer advocacy
- Partner with Sales, Product, Marketing, Support and other teams to ensure smooth transitions from sales to customer success and maximize opportunities for upsell and cross-sell
- Implement scalable training programs for CSMs and support teams to ensure ongoing development, customer empathy, and best practices
- Utilize data, customer health scores, and other key metrics to monitor account health, customer satisfaction, and identify opportunities for intervention, whereas human, marketing or in-product driven
- Provide regular reporting to the executive team on the performance of the customer success organization, including customer satisfaction, NRR, and expansion
- Analyze customer feedback and product usage data to continuously improve customer experiences and outcomes.
What is needed:
- 10+ years in customer success, customer operations or strategic planning, with at least 5 years in a senior leadership role managing customer-facing teams
- Proven success in managing customer-facing teams in a low touch , SaaS, or tech environment
- Strong experience in designing and implementing customer success strategies that drive retention, satisfaction, and revenue growth
- A deep understanding of customer lifecycle management, from onboarding through advocacy, and experience with customer success tools and technologies
- Exceptional leadership skills, with the ability to inspire, develop, and lead teams
- Strong analytical abilities, with the capacity to turn data into actionable insights that improve customer outcomes
- Excellent written and verbal communication skills, with experience presenting to senior executives
- Proven ability to work cross-functionally, collaborating effectively with product, sales, marketing, and engineering teams
- Deep knowledge of customer success metrics (e.g., NPS, CSAT, churn, retention rates) and experience managing them to optimize business performance
- Bachelor’s degree in Business Administration, Marketing, or a related field (MBA or relevant advanced degree preferred)
About ActiveCampaign:
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.
Perks and benefits:
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:
-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm
-Open paid time off
-Generous 401(k) matching program with immediate vesting
-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend
-Access to professional development resources through LinkedIn Learning
-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
