Voice Operations Engineer (L2)
Twilio
- Location
- Colombia
- Posted
Voice Operations Engineer at Twilio: Work with carrier partners, handle voice escalations, and develop operational processes for real-time business communications and data solutions.
Remote Jobs
Staff Platform Engineer
Contentsquare
- Location
- France
- Posted
Staff Platform Engineer for large-scale analytics and UX solutions, managing cloud infrastructure and platform services.
Sr Staff Software Engineer, Gusto Pro - Large Firms
Gusto, Inc.
- Location
- United States of America
- Posted
- Salary Range
- 191k - 279k USD
Lead technical development in building tools for accountants using Ruby on Rails, Typescript, React at Gusto Pro. Collaborate across functions, mentor team, and drive innovation.
Security Infrastructure Engineer
CoinsPaid
- Location
- Croatia
- Posted
Join CoinsPaid as Security Infrastructure Engineer and enhance secure development practices with logging systems, Hashicorp Vault, and DevSecOps tools.
Senior Commissioning Engineer
Fluence
- Location
- Germany
- Posted
Fluence is seeking a Senior Commissioning Engineer to lead the commissioning process for energy storage projects, ensuring successful project delivery and commercial operation with excellent benefits and career development opportunities.
Mobile Software Engineer
Taskrabbit
- Location
- United States of America
- Posted
- Salary Range
- 96k - 134k USD
Mobile Software Engineer job at Taskrabbit, remote-first company with competitive compensation and diverse culture.
Mobile Software Engineer
Taskrabbit
- Location
- United States of America
- Posted
- Salary Range
- 96k - 134k USD
Mobile Software Engineer at Taskrabbit: Deliver features using native mobile app development skills, join a diverse culture that values inclusion and equity.
Software Engineer II
G-P
- Location
- India
- Posted
Develop full-stack web applications for cloud-enabled products, collaborate with cross-functional teams, and implement modern development practices.
Software Engineer II
Nextech
- Location
- United States of America
- Posted
Design and develop next-generation software using C#, JavaScript, SQL, and Angular in a SCRUM environment at Nextech. Embrace best practices like code reviews and CI/CD while collaborating with a talented team to build robust, scalable solutions for healthcare technology.
Software Engineer II
OpenTable
- Location
- India
- Posted
Develop backend software for restaurant applications using Java, Spring framework and Spring Boot, collaborate with a self-driven team and enjoy flexible remote work options.
Software Engineer II
Measured
- Location
- India
- Posted
- Salary Range
- 120k - 180k USD
Join Measured as a Senior Software Engineer to design REST APIs, build microservices, optimize queuing technologies, and manage CI/CD infrastructure in a remote-first environment. Work with cloud platforms like AWS and collaborate with experienced team members on innovative projects.
Software Engineer II
H1
- Location
- India
- Posted
Data Engineer at H1: Design scalable data extraction frameworks, improve data collection & normalization, build efficient pipelines & ETL processes
Network Security Engineer
GuidePoint Security
- Location
- United States of America
- Posted
Security Engineer for medium to very large environments with expertise in firewalls, IDS/IPS solutions, malware prevention, routing & switching architectures, cloud edge security, and more.
Senior Automation QA Engineer (Java coding)
Binance
- Location
- Brunei Darussalam
- Posted
Senior Automation QA Engineer - Java coding required for Binance's engineering team
Health News Fact-Checker
RVO Health Freelance Network
- Location
- Canada
- Posted
- Salary Range
- 40 - 40 USD
Freelance fact-checker for Healthline Media, reviewing and editing news content within WordPress CMS to ensure editorial standards.
Intermediate Software Engineer
Xero
- Location
- United Kingdom
- Posted
Join Xero as an Engineer and contribute to the development of cloud-based accounting software, working on scalable solutions and collaborating with a talented team.
Senior Python Engineer
Podium
- Location
- Brazil
- Posted
Join Podium as a Senior Backend Python Engineer to build AI-driven solutions using large language models, empowering local businesses with efficient customer interactions and optimizing their operations. Contribute to cutting-edge projects in a remote-friendly environment with comprehensive benefits.
Senior SRE Engineer
Finalsite
- Location
- Poland
- Posted
Senior SRE position at Finalsite, requiring experience in cloud computing, DevOps, and automation, with a focus on site reliability and stakeholder buy-in.
Software Engineer (Backend)
Teikametrics
- Location
- India
- Posted
Backend Software Engineer for scalable data processing and visualization using Java, Spring Boot, Kafka, Postgres, and AWS services.
Backend Software Engineer
Welocalize
- Location
- India
- Posted
Backend Software Engineer at Welocalize: Develop information systems, collaborate with teams, and ensure solutions are maintainable and scalable.
Voice Operations Engineer (L2)
Twilio
Job Location
Job Summary
Twilio is seeking a Voice Operations Engineer to join their team in San Francisco or remotely from Colombia. The engineer will work with Twilio's carrier partners and handle voice escalations, diagnose and troubleshoot service issues, manage voice capacity and monitoring, and develop operational processes. They will also participate in the on-call rotation and maintain accurate documentation. Twilio values diverse experiences and encourages applicants to apply even if they don't match all the required qualifications. The company offers competitive pay, generous time-off, healthcare, and a retirement savings program. This role is part of Twilio's efforts to become a global company that actively opposes racism and all forms of oppression and bias.
See yourself at Twilio
Join the team as Twilio’s next Voice Operations Engineer.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
We’re looking for a talented engineer to help maintain Twilio’s carrier connectivity globally. The Voice Operations team is responsible for overall architecture and day to day interfacing with all of Twilio’s Voice suppliers. We are a small but agile global team of connectivity experts, and you would have the opportunity to work with our partners from all over the world.
Responsibilities
In this role, you’ll:
Work with Twilio’s carrier partners and handle Voice escalations
Diagnose, troubleshoot and resolve service issues related to VoIP telephony
Manage Voice carrier capacity and monitoring
Handle Voice traffic maintenance and migrations
Develop and maintain operational processes
Maintain accurate and easy to follow internal documentation
Be part of a small global team and participate in the on-call rotation
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Strong telecom experience working with VoIP, SIP, RTP, SRTP or other voice telephony protocols
Experience with Wireshark and packet analysis
Experience working with telecom carriers
Experience handling escalations and driving root cause analysis
Good understanding of Voice routing best practices
Ability to work independently and as part of a team
Participation in the on-call rotation
Excellent verbal and written English, more languages (Spanish, Portuguese) is a plus
Minimum of three years of relevant work experience
Desired:
Experience with Kibana or Datadog
Experience with Looker
Experience working on SBCs like Audiocodes, Ribbon, etc
Understanding common networking subjects such as VPNs, BGP and MPLS
Experience writing SQL queries
Location
This role will be remote and based in Colombia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Applications for this role are intended to be accepted until March 30, 2025 but may change based on business needs.
