Customer Success Manager (German speaking)

➡️ About the job

WorkFlex is a B2B SaaS platform that enables employers to allow their employees to work from anywhere without facing any compliance risks. We have 200+ clients using WorkFlex already, including Scout24, Biontech, Vodafone, Flix, and others. Together with the team, you will contribute to growing our team, clients and ARR by 5x within the next few quarters.

We are looking for a German speaking Customer Success Manager who will play a pivotal role in managing and nurturing a portfolio of 50-70 customers. Your primary responsibility will be to ensure on-point onboarding, customer satisfaction, drive adoption, and foster long-term partnerships that lead to retention and expansion. You will leverage your expertise in customer success, project management, and industry best practices to deliver exceptional results and drive customer value.

🎯 What You Will Do

• Trusted Advisor: Serve as the trusted advisor from onboarding up to renewal for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered.

• Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high adoption and satisfaction.

• Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.

• Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with Account Manager and Sales to manage Expansion and Renewals.

• Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns.

• Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.

• Customer Advocacy: Act as a customer advocate within WorkFlex, providing insights to product and leadership teams to enhance our offerings.

• Reporting: Track and report using our CRM (Hubspot) on key customer success metrics, including usage, CSQLs, satisfaction, retention & expansion.

⭐ What You Need To Succeed

• You bring experience in B2B SaaS and (preferably) already have some experience in the DACH region, so that you’re familiar with the market and its dynamics.
• 2-3 years of experience as a Customer Success Manager in SaaS
• High proficiency in both German and English
• You have excellent communication, organizational, and analytical skills. You excel at asking good questions to gain an in-depth understanding of the customer’s needs and solve their challenges.
• You thrive in a fast-paced, results-oriented environment. You are self-motivated and proactive, able to work independently in a fully remote team setup.
• You have a good understanding of technology and different tools, including Excel and HubSpot.
• Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts.
• Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously.
• Strong problem-solving skills, with a proactive and solutions-oriented mindset.

🚀 Why Join Us At WorkFlex

• • Contribute to building the future of the fastest-growing HR Tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.
  • Competitive salary, including quarterly bonuses tied to sales targets.
  • VSOPs (Virtual Stock Options) to share in our success.
  • A monthly budget of €200 to spend on 🏢 co-working space and/or 🏃‍♀️ sports subscriptions.
  • Work from anywhere in a remote-only company and go on workations for up to 183 days a year.
  • Merit-based culture with substantial growth opportunities.
  • Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.
  • Collaborative team culture where everyone’s input is valued to shape the sales efforts, approaches, and processes.