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Account Manager
Eventbrite, Inc.
Job Location
Job Summary
Eventbrite is seeking an Account Manager to join their team. The role involves managing accounts to achieve sales targets, generating new business opportunities, and fostering long-term relationships with customers. As an Account Manager, you will build and maintain valued relationships with customers to drive business growth and ensure retention. You will also articulate the value Eventbrite drives for its customers through consistent measurement, reporting, and check-ins. The ideal candidate has 3+ years of experience in Sales or Customer Success/Account Management, with a focus on revenue growth and contract negotiation. They should have strong organization skills, excellent communication skills, and experience using CRM software such as Salesforce.
THE CHALLENGE
Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. The Account Management Team is responsible for retaining and growing our fast-growing customer base, consisting of sales returning customers, as well as self sign-on event creators. The team’s main focus is to maximize value from their account book of business by retaining the best-fit customers through contract renewals and upsell opportunities.
THE TEAM
The Account Management Team operates at high velocity outreach, engaging with creators at the right commercial moments throughout their customer journey. This team is responsible for understanding event creators’ business trends in order to identify opportunities for mutual growth.
THE ROLE
We are looking for an Account Manager for a 12-month fixed-term contract to cover parental leave. As an Account Manager, you will manage accounts to achieve sales targets, generate new business opportunities, and foster long-term relationships.
YOU WILL
Build and maintain valued relationships with customers to ultimately drive business growth and ensure retention
Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through consistent measurement, reporting, and check-ins
Manage all renewal, contract negotiation, and commercial activities for customers
Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company.
Identify upsell opportunities within the existing account base - prioritizing high value accounts.
Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
Responsible for feeding back to the business on competitive threat
THE SKILL SET
3+ years experience in a Sales or Customer Success/Account Management role with a focus on revenue growth and contract negotiation
Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas
Proven ability to manage a large book of business
Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines
Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
BONUS POINTS
Previous experience in the event or ticketing industry
Strong sales and negotiation skills
Experience using Groove, Gong
