Remote Jobs

RevenueCat logo

Developer Support Engineer

RevenueCat

Location
Brazil
Posted
Salary Range
112k - 112k USD

Developer Support Engineer for RevenueCat SDK integration, flexible remote work, $112k salary, competitive equity & 10-year vesting

Reka logo

Member of Technical Staff (Agentic product)

Reka

Location
United Kingdom
Posted

Join Reka as a Backend Engineer to work on cutting-edge AI technology, collaborating with a mission-driven team and enjoying open, inclusive work environment with excellent benefits.

SoundStack logo

Enterprise Support Specialist

SoundStack

Location
United States of America
Posted

Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.

Remofirst logo

Support Specialist EMEA

Remofirst

Location
Egypt
Posted

Support Specialist at RemoFirst: Handle global inquiries, resolve complex queries, and collaborate with internal teams to deliver exceptional client experiences.

Spotify logo

Data Scientist II - Client Platform

Spotify

Location
Sweden
Posted

Join Spotify's Platform team as a data analyst & report builder, working closely with cross-functional teams to drive growth & scalability.

Reddit logo

Principal Product Designer - Ads Platform

Reddit

Location
United States of America
Posted
Salary Range
224k - 313k USD

Lead innovative ad-tech design initiatives at Reddit, driving user-centric solutions and shaping the Ads Manager platform.

DevRev logo

Member of Technical Staff: Front-End

DevRev

Location
India
Posted

Front-end developer at DevRev, build delightful user experiences with React, JavaScript, HTML, CSS, and modern tools.

Kraken logo

Software Engineer - Rust - Blockchain Platform

Kraken

Location
Canada
Posted
Salary Range
110k - 176k USD

Blockchain Platform developer for Kraken, designing robust services and libraries for blockchain transactions and data protection systems.

Rackspace logo

AWS Support Engineer IV

Rackspace

Location
India
Posted

L4 AWS Support Engineer: Provide expert-level technical support for complex AWS-based solutions, lead critical incident response, and drive strategic initiatives.

Spruce logo

Software Engineer, Cross-Platform Mobile

Spruce

Location
Anywhere in the world
Posted

Develop mobile applications for Spruce's privacy-first digital identity wallet, focusing on Android and iOS platforms using Kotlin and Swift.

ClassDojo logo

Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

DevRev logo

Applied AI Support Engineer- SME

DevRev

Location
India
Posted

Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.

OpenTable logo

Director of Global Support

OpenTable

Location
Mexico
Posted

Global Director of Support at OpenTable, leading a global support organization to deliver exceptional customer service.

Binance logo

Compliance FCI Review Associate - Spain

Binance

Location
Spain
Posted

Compliance FCI Review Associate - ES at Binance: Support EDD, KYC, and KYB reviews, conduct risk assessments, and manage high-risk escalations.

Kontakt.io logo

Agentic AI/ML Applications Platform Engineer

Kontakt.io

Location
Poland
Posted

Agentic AI/ML Applications Platform Engineer - Design, develop & deploy scalable full-stack apps leveraging modern frameworks & cloud platforms.

TrustArc logo

Associate Platform Technical Support Manager (copy)

TrustArc

Job Location

Philippines

Job Summary

TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.

About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.

What You Will Do
With the guidance and monitoring of tenured PTSMs:

The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform

Utilize various client-based tools and applications for customer management and servicing

Answers all inbound client inquiries with courtesy and professionalism

Quickly resolve issues for our customers, leaving them satisfied

Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management

Actively contribute to the development and documentation of the product and enforcement of processes and policies

Work and partner with others within a team-based environment

Transfer/escalate customers to appropriate departments when required

Achieve, maintain, or exceed required metrics and goals

Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue

What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

What You Will Bring 
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress

Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge

Demonstrate mastery through written communications internally & externally

Able to communicate and deal effectively with customers, engineers, and management at all levels

Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop

Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

BA/BS preferred and 2+ years related work experience (or equivalent)

Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills

What We Offer

    • Competitive compensation
    • Health and Dental Care, Wellness Benefit
    • PTO Program
    • Computer + Welcome Package
    • Work from Home as a choice
    • Continuing Education Program
    • Opportunities to participate in philanthropic activities
    • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
    • Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

 If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.