Associate Platform Technical Support Manager (copy)
TrustArc
- Location
- Philippines
- Posted
Remote Associate Platform Technical Support Manager at TrustArc, providing Tier 1 technical support for Data Privacy Management Platforms.
Remote Jobs
Compliance FCI Review Associate - Spain
Binance
- Location
- Spain
- Posted
Compliance FCI Review Associate - ES at Binance: Support EDD, KYC, and KYB reviews, conduct risk assessments, and manage high-risk escalations.
Agentic AI/ML Applications Platform Engineer
Kontakt.io
- Location
- Poland
- Posted
Agentic AI/ML Applications Platform Engineer - Design, develop & deploy scalable full-stack apps leveraging modern frameworks & cloud platforms.
Senior Software Engineer - Data Platform
Lime
- Location
- Canada
- Posted
Data Platform Engineer at Lime: build scalable platforms, lead new product initiatives, and mentor other engineers in a fast-growing company with competitive salaries and benefits.
VP of Product Management - Platform
Degreed
- Location
- United States of America
- Posted
- Salary Range
- 250k - 300k USD
Lead the Platform Product team at Degreed, driving strategic vision for enterprise platform capabilities including APIs, security, and architecture. Enjoy comprehensive benefits and a competitive salary.
Associate Sales Engineer
Red Canary
- Location
- United States of America
- Posted
- Salary Range
- 88k - 109k USD
Join Red Canary as a Sales Engineer and help guide customers through their security journey with our innovative solutions. Use your technical expertise in networking, endpoint security, cloud infrastructure, and scripting to deliver impactful presentations and facilitate proof-of-concepts while collaborating with Account Executives.
Provider Experience Associate
Modern Health
- Location
- United States of America
- Posted
- Salary Range
- 47k - 73k USD
Support providers in delivering quality care by managing relationships, handling escalations, improving tools, and collaborating on process improvements. Join our Provider Success team at Modern Health for a fulfilling career with excellent benefits.
Associate Commercial Counsel
Emburse
- Location
- Canada
- Posted
Commercial/contracts attorney for SaaS resale and referral operations
Associate Commercial Counsel
Postscript
- Location
- United States of America
- Posted
- Salary Range
- 146k - 166k USD
Join Postscript as an Associate Commercial Counsel to manage commercial contracts, collaborate with cross-functional teams, and support a high-volume sales process. Enjoy competitive compensation, equity opportunities, and flexible benefits while contributing to a rapidly growing company.
CX Support Agent (Families)
ClassDojo
- Location
- Honduras
- Posted
ClassDojo CX Support Agent (Families) - Manage complex customer issues, provide empathetic resolutions, and collaborate with a distributed team.
Senior Software Engineer - Billing Platform
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 168k - 220k USD
Lead the development of billing systems at Grow Therapy, focusing on revenue cycles and provider payments. Use Python and AWS to build scalable solutions, collaborate with a team, and integrate with insurance partners.
Product Marketing Associate
Coursera
- Location
- India
- Posted
Execute marketing strategies for Coursera's India Degrees, optimize consumer journeys, develop content, collaborate across teams, monitor campaign performance, and conduct market research to enhance engagement and conversions.
Product Marketing Associate
Broadvoice
- Location
- Portugal
- Posted
Join Broadvoice as Product Marketing Associate, supporting product marketing efforts with market research, sales tools management, and performance dashboards. Collaborate with cross-functional teams for impactful results.
Brand Marketing Associate
Coursera
- Location
- India
- Posted
Drive Coursera's brand visibility through innovative off-platform marketing strategies, create engaging content, and collaborate with cross-functional teams to enhance engagement in the education technology sector.
Backend Developer- VBC Platform Team
Vonage
- Location
- Israel
- Posted
Backend Developer for VBC Platform Team at Vonage Engineering Mission
Clinical Research Associate
ClinChoice
- Location
- United Kingdom
- Posted
Join ClinChoice as a Freelance CRA to perform clinical trial monitoring, ensure regulatory compliance, collect data, and support study sites while enjoying professional development and a supportive culture.
Clinical Research Associate
ClinChoice
- Location
- Netherlands
- Posted
Join ClinChoice as a Freelance Clinical Research Associate to support clinical trials with a leading pharmaceutical company. Gain experience in monitoring, compliance, and project management while working in a global, inclusive environment that values diversity and professional development.
Clinical Research Associate
ClinChoice
- Location
- France
- Posted
Join ClinChoice as a Freelance Clinical Research Associate to support clinical trials, ensuring compliance with GCP/ICH guidelines. Work on diverse projects across pharmaceutical, biotech, medical device, and consumer health companies. Collaborate with a dedicated team in a quality-focused culture while enjoying professional growth opportunities.
Strategic Finance Associate
KOHO
- Location
- United States of America
- Posted
- Salary Range
- 185k - 230k USD
Support KOHO's financial strategy by developing models, budgeting, forecasting, and capital raising initiatives. Collaborate with senior leadership and cross-functional teams to drive the company's growth.
Associate Software Engineer
Edmunds.com
- Location
- United States of America
- Posted
Join Edmunds' Ad Solutions team as a software engineer and contribute to innovative digital automotive advertising solutions using Java and Python.
Associate Platform Technical Support Manager (copy)
TrustArc
Job Location
Job Summary
TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.
What You Will Do
With the guidance and monitoring of tenured PTSMs:
The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform
Utilize various client-based tools and applications for customer management and servicing
Answers all inbound client inquiries with courtesy and professionalism
Quickly resolve issues for our customers, leaving them satisfied
Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management
Actively contribute to the development and documentation of the product and enforcement of processes and policies
Work and partner with others within a team-based environment
Transfer/escalate customers to appropriate departments when required
Achieve, maintain, or exceed required metrics and goals
Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue
What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why
What You Will Bring
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress
Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge
Demonstrate mastery through written communications internally & externally
Able to communicate and deal effectively with customers, engineers, and management at all levels
Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop
Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)
BA/BS preferred and 2+ years related work experience (or equivalent)
Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills
What We Offer
- Competitive compensation
- Health and Dental Care, Wellness Benefit
- PTO Program
- Computer + Welcome Package
- Work from Home as a choice
- Continuing Education Program
- Opportunities to participate in philanthropic activities
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
