Remote Jobs

DevRev logo

Partner Success Manager (Technical)

DevRev

Location
India
Posted

Partner Success Manager (Technical) at DevRev, leveraging technical expertise to drive partner success and deliver value to customers.

HackerRank logo

Senior Technical Program Manager

HackerRank

Posted

Lead content creation for coding challenges at HackerRank, collaborate with customers and SMEs, manage operational processes, and expand platform capabilities.

Nutrafol logo

Sr. Technical Project Manager

Nutrafol

Location
United States of America
Posted

Technical Project Manager for e-commerce company seeking expert-level JIRA & Confluence skills, attention to detail, and strong documentation abilities.

Spotify logo

Ad Platform Manager, Programmatic

Spotify

Location
Brazil
Posted
Salary Range
116k - 165k USD

Ad Platform Manager at Spotify: Manage programmatic business operations, collaborate with sales & product teams, and drive revenue growth.

Acquia logo

Technical Account Manager (Drupal)

Acquia

Location
Costa Rica
Posted

Technical Account Manager at Acquia: Partner with customers to drive technical success, leveraging Drupal expertise and collaboration skills.

1Password logo

Sr Technical Program Manager

1Password

Location
Canada
Posted

Senior Technical Program Manager at 1Password: lead complex initiatives, drive cross-functional collaboration, and prioritize security and privacy.

iHerb logo

Sr. Technical Program Manager

iHerb

Location
United States of America
Posted

Senior Program Manager for SAP Order to Cash implementation at iHerb, leading cross-functional teams and managing project budgets and timelines.

Mapbox logo

Sr. Technical Program Manager

Mapbox

Location
United Kingdom
Posted

Senior Technical Program Manager at Mapbox: lead customer programs, drive technical engagements, and improve customer experience.

Gurobi Optimization logo

Technical Account Manager (USA - Remote)

Gurobi Optimization

Location
United States of America
Posted

Technical Account Manager at Gurobi Optimization: Collaborate with teams, provide technical expertise, and drive customer engagement.

Grafana Labs logo

Technical Accounting Manager (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
131k - 157k USD

Technical Accounting Manager at Grafana Labs: Analyze accounting implications, prepare journal entries, and collaborate with engineering teams.

Grow Therapy logo

Technical Expert

Grow Therapy

Location
United States of America
Posted
Salary Range
62k - 82k USD

Champion customer product issues, collaborate with Product and Support teams to enhance the customer experience, triage tickets, identify bugs, develop technical expertise in Grow platform, resolve issues efficiently, create documentation, and upskill support team. Ideal candidate is self-motivated, enjoys problem-solving in health tech, works well remotely, communicates effectively, and has strong analytical skills.

Nearform logo

Technical Lead

Nearform

Location
Ireland
Posted

Lead software delivery at Nearform by translating client requirements into technical solutions, managing teams, and ensuring project success with a focus on modern technologies and agile practices.

Nearform logo

Technical Lead

Nearform

Location
India
Posted

Technical Team Leader - Full-stack JavaScript (Node.js & React) Development

TrustArc logo

Associate Platform Technical Support Manager (copy)

TrustArc

Job Location

Philippines

Job Summary

TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.

About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.

What You Will Do
With the guidance and monitoring of tenured PTSMs:

The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform

Utilize various client-based tools and applications for customer management and servicing

Answers all inbound client inquiries with courtesy and professionalism

Quickly resolve issues for our customers, leaving them satisfied

Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management

Actively contribute to the development and documentation of the product and enforcement of processes and policies

Work and partner with others within a team-based environment

Transfer/escalate customers to appropriate departments when required

Achieve, maintain, or exceed required metrics and goals

Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue

What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

What You Will Bring 
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress

Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge

Demonstrate mastery through written communications internally & externally

Able to communicate and deal effectively with customers, engineers, and management at all levels

Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop

Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

BA/BS preferred and 2+ years related work experience (or equivalent)

Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills

What We Offer

    • Competitive compensation
    • Health and Dental Care, Wellness Benefit
    • PTO Program
    • Computer + Welcome Package
    • Work from Home as a choice
    • Continuing Education Program
    • Opportunities to participate in philanthropic activities
    • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
    • Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

 If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.