Associate Platform Technical Support Manager (copy)
TrustArc
- Location
- Philippines
- Posted
Remote Associate Platform Technical Support Manager at TrustArc, providing Tier 1 technical support for Data Privacy Management Platforms.
Remote Jobs
Senior Technical Product Manager, Partnerships
Red Cell Partners
- Location
- United States of America
- Posted
Senior Technical Product Manager at Red Cell Partners, leading integration ecosystem development and strategic partnerships.
Technical Writer
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 95k USD
Create and maintain product documentation for Restaurant365's SaaS platform. Collaborate with Product Managers and Designers to produce training materials and ensure customer support needs are met. Enjoy comprehensive benefits including medical coverage and 401k matching.
Technical Writer
Ethena Labs
- Location
- Anywhere in the world
- Posted
Create clear DeFi documentation for TON's yield management protocol
Technical Writer
Yuno
- Location
- Mexico
- Posted
Technical Writer at Yuno: Create impactful documentation, collaborate with cross-functional teams, and drive vision and strategy for high-performing payment solutions.
Technical Writer
Nava
- Location
- United States of America
- Posted
- Salary Range
- 92k - 104k USD
Technical Writer supporting government proposal content development with AI tools, collaborating with Client Solutions Managers and SMEs.
Technical Customer Success Manager
Rackspace
- Location
- Mexico
- Posted
Technical Customer Success Manager - Remote
Product Marketing Manager, Platform
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 104k - 143k USD
Product Marketing Manager at ActiveCampaign: drive customer adoption, develop product roadmap, and create innovative marketing messages.
Engineering Manager, Cloud Platform
Signifyd
- Location
- United States of America
- Posted
- Salary Range
- 200k - 225k USD
Engineering Manager at Signifyd - lead cloud platform development, champion developer self-service, and establish robust monitoring strategy.
Engineering Manager, Cloud Platform
Signifyd
- Location
- Ireland
- Posted
Cloud Platform Engineering Manager at Signifyd
Associate Account Manager
Imgix
- Location
- United States of America
- Posted
- Salary Range
- 60k - 75k USD
Associate Account Manager at Imgix: drive customer success, identify upselling opportunities, and build lasting relationships with clients.
Technical Trainer
Creatio
- Location
- Poland
- Posted
Technical Trainer for AI-powered No-Code platform, delivering training to customers & partners, with remote-first hybrid model and competitive benefits.
Technical Product Marketer
Collabora
- Location
- United Kingdom
- Posted
Technical Product Marketer for Open Source office suite, developing high-quality content and communicating complex concepts to a broad audience.
CFIUS Technical Writer
Vonage
- Location
- United States of America
- Posted
CFIUS Technical Writer: Collaborate with team to create understandable content for internal & external consumption
Technical Systems Administrator
Clipboard Health
- Location
- Anywhere in the world
- Posted
Technical Systems Administrator role at Clipboard Health, managing technical systems with a focus on Zendesk administration
Technical Recruiter
Inworld AI
- Location
- United States of America
- Posted
- Salary Range
- 104k - 146k USD
Manage full-cycle recruitment processes, source top talent, develop efficient hiring strategies, and use data to drive recruitment decisions at Inworld as a Technical Recruiter (Contractor).
Product Marketing Manager - CRM + Platform
Apollo.io
- Location
- British Virgin Islands
- Posted
Shape Apollo's platform narrative by conducting competitive analysis, gathering customer insights, and launching new AI-driven products to stay ahead in the market. Collaborate across teams to ensure successful product launches and growth.
Billing Platform Product Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 164k - 246k USD
Lead the development of scalable billing solutions at Vercel, collaborating with Pricing PMs to enhance financial operations and customer experience for diverse clients ranging from individual developers to enterprises. Bring expertise in subscription and usage-based billing models and infrastructure architecture.
Platform Engineer
SpryPoint
- Location
- Canada
- Posted
Platform Engineer - AWS services, containerization, cloud infrastructure
Associate Director of Client Customer Support
Deel
- Location
- Cameroon
- Posted
Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.
Associate Platform Technical Support Manager (copy)
TrustArc
Job Location
Job Summary
TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.
What You Will Do
With the guidance and monitoring of tenured PTSMs:
The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform
Utilize various client-based tools and applications for customer management and servicing
Answers all inbound client inquiries with courtesy and professionalism
Quickly resolve issues for our customers, leaving them satisfied
Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management
Actively contribute to the development and documentation of the product and enforcement of processes and policies
Work and partner with others within a team-based environment
Transfer/escalate customers to appropriate departments when required
Achieve, maintain, or exceed required metrics and goals
Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue
What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why
What You Will Bring
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress
Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge
Demonstrate mastery through written communications internally & externally
Able to communicate and deal effectively with customers, engineers, and management at all levels
Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop
Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)
BA/BS preferred and 2+ years related work experience (or equivalent)
Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills
What We Offer
- Competitive compensation
- Health and Dental Care, Wellness Benefit
- PTO Program
- Computer + Welcome Package
- Work from Home as a choice
- Continuing Education Program
- Opportunities to participate in philanthropic activities
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.
