Remote Jobs

Canonical logo

Associate Linux Support Engineer

Canonical

Location
Anywhere in the world
Posted

Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.

DevRev logo

Applied AI Engineer - Customer

DevRev

Location
Argentina
Posted

Apply for Applied AI Engineer at DevRev, where you'll design & develop integrations, automations & customizations using TypeScript/JavaScript, Python, APIs & Webhooks to empower customer-centric companies.

G-P logo

Customer Marketing Manager

G-P

Location
United States of America
Posted
Salary Range
78k - 96k USD

Customer Marketing Manager at G-P: Develop and execute customer engagement programs, build and manage initiatives like Customer Advisory Board, and shape customer communications and content strategy.

InDebted logo

Customer Experience Quality Analyst

InDebted

Location
Philippines
Posted

Customer Experience Quality Analyst at InDebted: Ensure high-quality customer interactions in payment collection, compliance, and operational processes.

brightwheel logo

Manager - Customer Accounts

brightwheel

Location
United States of America
Posted
Salary Range
59k - 63k USD

Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.

DevRev logo

Customer Success

DevRev

Location
India
Posted

Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.

Acceldata logo

Product Support Engineer (Cloud Support)

Acceldata

Location
United States of America
Posted

Join Acceldata as a Product Support Engineer to provide support services for Gold & Enterprise customers using our flagship products.

Firstup logo

Product Support Engineer

Firstup

Location
United States of America
Posted
Salary Range
65k - 90k USD

Product Support Engineer: Handle complex support cases, prioritize bug fixes, and develop subject matter expertise with AI-driven solutions.

Dropbox logo

Product Support Representative

Dropbox

Location
United States of America
Posted

Product Support Representative for Reclaim platform, delivering exceptional support via Intercom & Zoom, with strong communication skills & technical acumen.

Dropbox logo

Product Support Representative

Dropbox

Location
Ireland
Posted

Reclaim Product Support Representative: Deliver exceptional support via Intercom & Zoom, achieve KPI targets, and drive customer experience growth.

Finom logo

Sales Executive (Inbound) with Spanish

Finom

Location
Cyprus
Posted

Join Finom's sales team and contribute to the development of an all-in-one financial B2B solution. Enjoy flexible remote work options, travel stipends, and equity in a fast-growing company.

Welocalize logo

Remote Data Annotator - Spanish (Argentina)

Welocalize

Location
Argentina
Posted

Freelance Data Annotator - Spanish (Argentina) - Conduct research, evaluate e-commerce data, and rate product filters according to guidelines.

Welocalize logo

Spanish (es-ES) Multimedia Content Reviewer

Welocalize

Location
United States of America
Posted

Multimedia Content Reviewer for Welocalize, writing and reviewing linguistic content for accuracy and quality, working independently and remotely.

Wealthsimple logo

Investment Representative - English Only & Bilingual (French & English)

Wealthsimple

Location
British Virgin Islands
Posted

Join Wealthsimple as an Investment Representative to deliver exceptional client experiences, manage margin trading, and contribute to our mission of reimagining financial services with a focus on transparency and low-cost solutions.

Clipboard Health logo

Customer Operations Leader

Clipboard Health

Location
United States of America
Posted
Salary Range
40k - 120k USD

Lead high-performing customer support team, coach agents for excellence, and deliver outstanding customer experiences in a remote role.

SoundStack logo

Bilingual Customer Support Specialist (Spanish) - Live365

SoundStack

Salary Range

45k - 48k USD / YEAR

Job Summary

Live365 is seeking a Bilingual Customer Support Specialist to provide world-class customer support in Spanish and English. The role involves facilitating customer interactions via email, phone, chat, and social media, troubleshooting issues, and resolving product problems. The ideal candidate has intermediate to proficient fluency in both languages, excellent communication skills, and experience with helpdesk software. Live365 offers a casual work environment, flexible working arrangements, training opportunities, and a competitive compensation package. This is a remote position that provides health benefits, generous PTO, and potential reimbursement for professional development.

About SoundStack and Live365
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.

We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.

Live365
With Live365, you can start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for internet radio stations.

About this role
Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform. Candidates pursuing the Bilingual Customer Support Specialist role must have the ability to communicate in the Spanish language in both written and spoken forms at an intermediate to proficient (CEFR B1 - C2) level of fluency. For this role, that means candidates should be comfortable speaking and writing in Spanish at the required level —enough to handle professional conversations and customer interactions with confidence.

As part of the Live365 Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support. Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests. 

This is a Live365-specific role, and Live365 is a SoundStack company.

What you'll be doing at Live365

    • Providing support to customers in Spanish and English via email, phone, chat, and social media, answering product questions and troubleshooting issues
    • Following troubleshooting paths and billing processes to meet customer requests
    • Following established helpdesk best practices for managing inbound and outbound communications
    • Advocating for Spanish and English language customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
    • Maintaining and adjusting customer billing accounts with proper invoicing and documentation
    • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
    • Contributing to both internal and external documentation in Spanish and English

Are we a good fit for each other?

    • Customer service comes naturally to you
    • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
    • Spanish is written and spoken fluently at an intermediate to proficient (CEFR B1 - C2) level
    • English is written and spoken fluently
    • Communicating clearly and directly is a skill-set in which you take pride
    • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
    • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
    • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
    • Working remotely excites you: you are self-motivated and thrive when you control your work environment

This job is perfect for you if you are interested in:

    • Software as a Service (SaaS) products and web applications
    • The music industry, internet radio, podcasts, and audio streaming services
    • Growth as a customer support professional
    • Learning new technologies, and growing your technical troubleshooting skills
    • Working with radio automation solutions, mobile apps, smart speakers, in-car streaming

What's in it for you?

    • Casual and friendly work environment
    • Work remotely from your home
    • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
    • We're a growing company which values promoting from within
    • Work with an inclusive, international/multi-cultural team
$45,000 - $48,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development.