Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

Kueski logo

Customer Service Partner

Kueski

Location
Mexico
Posted

Customer Service Partner en Kueski, donde se enfoca en atención al cliente telefónico y habilidades en comunicación asertiva

Alma logo

Customer Experience Workforce Manager

Alma

Location
United States of America
Posted
Salary Range
100k - 125k USD

Workforce Management Manager for Customer Experience team, driving operational excellence through data-driven decision making.

UpGuard logo

Technical Support Analyst

UpGuard

Location
India
Posted

Provide technical support and analysis for UpGuard's customers, collaborate with teams to resolve issues, and enhance customer success through education and advocacy for product improvements.

Gitlab logo

Intermediate Support Engineer

Gitlab

Location
United States of America
Posted

Support public sector organizations and US Government agencies by resolving issues in their GitLab environments. Collaborate with cross-functional teams to build features and fix bugs while contributing to documentation and support processes. Enjoy a remote work environment with comprehensive benefits including flexible PTO and equity compensation.

Deel logo

Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Client Onboarding Specialist and work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions that make the world programmable.

Deel logo

Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel's global team and help build a platform that connects companies with top talent worldwide. Enjoy flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.

Postscript logo

Customer Onboarding Manager

Postscript

Location
British Virgin Islands
Posted
Salary Range
87k - 99k USD

Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.

ClassDojo logo

Product Support Agent

ClassDojo

Location
United States of America
Posted
Salary Range
25 - 25 USD

Remote Product Support Agent for ClassDojo's Customer Experience Team

Gitlab logo

Customer Success Architect

Gitlab

Location
Germany
Posted
Salary Range
100k - 150k USD

As a Customer Success Architect at GitLab, you will drive customer success by aligning the platform with business objectives, providing technical guidance, and fostering strong relationships to ensure customer satisfaction and growth.

Syndigo logo

Tier 1 Support Analyst

Syndigo

Location
United States of America
Posted
Salary Range
49k - 53k USD

Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.

Creatio logo

Support Analyst (Tier 2)

Creatio

Location
Poland
Posted

Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid

Creatio logo

Support Analyst (Tier 2)

Creatio

Location
Ukraine
Posted

Support Analyst (Tier 2) - Creatio product line, remote-first hybrid model, competitive pay, medical insurance

JustAnswer logo

Desktop Support Engineer I

JustAnswer

Location
India
Posted

Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.

Customer Success Systems Analyst

Coursera

Location
India
Posted

Gainsight CS Admin - lead configuration and administration, design business processes, collaborate with stakeholders

reserv logo

Claims Support Associate

reserv

Location
Georgia
Posted
Salary Range
38k - 45k USD

Claims Support Associate at Reserv: Provide exceptional customer service, manage claim files, and collaborate with adjusters to drive process improvements.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

SoundStack logo

Bilingual Customer Support Specialist (Spanish) - Live365

SoundStack

Job Location

United States of America

Salary Range

45k - 48k USD / YEAR

Job Summary

Live365 is seeking a Bilingual Customer Support Specialist to provide world-class customer support in Spanish and English. The role involves facilitating customer interactions via email, phone, chat, and social media, troubleshooting issues, and resolving product problems. The ideal candidate has intermediate to proficient fluency in both languages, excellent communication skills, and experience with helpdesk software. Live365 offers a casual work environment, flexible working arrangements, training opportunities, and a competitive compensation package. This is a remote position that provides health benefits, generous PTO, and potential reimbursement for professional development.

About SoundStack and Live365
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.

We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.

Live365
With Live365, you can start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for internet radio stations.

About this role
Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform. Candidates pursuing the Bilingual Customer Support Specialist role must have the ability to communicate in the Spanish language in both written and spoken forms at an intermediate to proficient (CEFR B1 - C2) level of fluency. For this role, that means candidates should be comfortable speaking and writing in Spanish at the required level —enough to handle professional conversations and customer interactions with confidence.

As part of the Live365 Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support. Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests. 

This is a Live365-specific role, and Live365 is a SoundStack company.

What you'll be doing at Live365

    • Providing support to customers in Spanish and English via email, phone, chat, and social media, answering product questions and troubleshooting issues
    • Following troubleshooting paths and billing processes to meet customer requests
    • Following established helpdesk best practices for managing inbound and outbound communications
    • Advocating for Spanish and English language customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
    • Maintaining and adjusting customer billing accounts with proper invoicing and documentation
    • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
    • Contributing to both internal and external documentation in Spanish and English

Are we a good fit for each other?

    • Customer service comes naturally to you
    • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
    • Spanish is written and spoken fluently at an intermediate to proficient (CEFR B1 - C2) level
    • English is written and spoken fluently
    • Communicating clearly and directly is a skill-set in which you take pride
    • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
    • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
    • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
    • Working remotely excites you: you are self-motivated and thrive when you control your work environment

This job is perfect for you if you are interested in:

    • Software as a Service (SaaS) products and web applications
    • The music industry, internet radio, podcasts, and audio streaming services
    • Growth as a customer support professional
    • Learning new technologies, and growing your technical troubleshooting skills
    • Working with radio automation solutions, mobile apps, smart speakers, in-car streaming

What's in it for you?

    • Casual and friendly work environment
    • Work remotely from your home
    • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
    • We're a growing company which values promoting from within
    • Work with an inclusive, international/multi-cultural team
$45,000 - $48,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development.