Remote Jobs

neptune.ai logo

Head of Support

neptune.ai

Location
Canada
Posted

Head of Support at Neptune: Design & implement 24/7 support model, lead team & hire engineers

Quantum Metric logo

Customer Success Engineer

Quantum Metric

Location
Spain
Posted

Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.

Quantum Metric logo

Customer Success Engineer

Quantum Metric

Location
United Kingdom
Posted

Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.

Hightouch logo

Customer Success Engineer

Hightouch

Location
British Virgin Islands
Posted

Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.

Hightouch logo

Customer Success Engineer

Hightouch

Location
Croatia
Posted
Salary Range
85k - 120k USD

Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.

Vercel logo

Customer Success Engineer

Vercel

Location
United States of America
Posted
Salary Range
100k - 140k USD

Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.

Twilio logo

Customer Success Engineer

Twilio

Posted

Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted

APSE role at Workiva providing technical support to customers through phone, chat, and ticket management

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted
Salary Range
44k - 73k USD

Provide expert technical support to Workiva customers via phone, chat, or email; troubleshoot issues, maintain positive customer relationships, and contribute to a positive team culture. Gain experience in database support or network security while advancing your career.

Rackspace logo

AWS Support Engineer I

Rackspace

Location
India
Posted

AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions

Vercel logo

Director - Customer Success

Vercel

Location
United States of America
Posted
Salary Range
220k - 330k USD

Lead the Customer Success team at Vercel to ensure enterprise customers achieve success with our platform. Manage CSMs, set metrics, drive efficiency, collaborate cross-functionally, and mentor your team while enjoying a comprehensive benefits package including stock options and flexible work arrangements.

Nextech logo

Chief of Staff - Customer Experience

Nextech

Location
United States of America
Posted

Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.

Spokeo logo

Customer Care Representative

Spokeo

Location
United States of America
Posted
Salary Range
37k - 37k USD

Provide excellent customer support by handling inquiries via phone, chat, and email. Translate complex information into simple terms and escalate user feedback to improve our services.

Trafilea logo

Customer Care Representative

Trafilea

Location
Philippines
Posted

Customer Support Representative needed for global company building transformative brands. Excellent customer service skills required.

MariaDB plc logo

Senior Support Engineer

MariaDB plc

Location
Bulgaria
Posted

Senior Support Engineer at MariaDB plc - Expert-level technical support services to worldwide customers

Creatio logo

Customer Success Manager

Creatio

Location
Poland
Posted

Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.

Creatio logo

Customer Success Manager

Creatio

Location
Ukraine
Posted

Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.

UpGuard logo

Customer Success Manager

UpGuard

Location
Australia
Posted

Customer Success Manager at UpGuard: drive customer success, onboard & enable customers, and foster long-lasting relationships.

SoundStack logo

Bilingual Customer Support Specialist (Spanish) - Live365

SoundStack

Salary Range

45k - 48k USD / YEAR

Job Summary

Live365 is seeking a Bilingual Customer Support Specialist to provide world-class customer support in Spanish and English. The role involves facilitating customer interactions via email, phone, chat, and social media, troubleshooting issues, and resolving product problems. The ideal candidate has intermediate to proficient fluency in both languages, excellent communication skills, and experience with helpdesk software. Live365 offers a casual work environment, flexible working arrangements, training opportunities, and a competitive compensation package. This is a remote position that provides health benefits, generous PTO, and potential reimbursement for professional development.

About SoundStack and Live365
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.

We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.

Live365
With Live365, you can start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for internet radio stations.

About this role
Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform. Candidates pursuing the Bilingual Customer Support Specialist role must have the ability to communicate in the Spanish language in both written and spoken forms at an intermediate to proficient (CEFR B1 - C2) level of fluency. For this role, that means candidates should be comfortable speaking and writing in Spanish at the required level —enough to handle professional conversations and customer interactions with confidence.

As part of the Live365 Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support. Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests. 

This is a Live365-specific role, and Live365 is a SoundStack company.

What you'll be doing at Live365

    • Providing support to customers in Spanish and English via email, phone, chat, and social media, answering product questions and troubleshooting issues
    • Following troubleshooting paths and billing processes to meet customer requests
    • Following established helpdesk best practices for managing inbound and outbound communications
    • Advocating for Spanish and English language customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
    • Maintaining and adjusting customer billing accounts with proper invoicing and documentation
    • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
    • Contributing to both internal and external documentation in Spanish and English

Are we a good fit for each other?

    • Customer service comes naturally to you
    • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
    • Spanish is written and spoken fluently at an intermediate to proficient (CEFR B1 - C2) level
    • English is written and spoken fluently
    • Communicating clearly and directly is a skill-set in which you take pride
    • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
    • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
    • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
    • Working remotely excites you: you are self-motivated and thrive when you control your work environment

This job is perfect for you if you are interested in:

    • Software as a Service (SaaS) products and web applications
    • The music industry, internet radio, podcasts, and audio streaming services
    • Growth as a customer support professional
    • Learning new technologies, and growing your technical troubleshooting skills
    • Working with radio automation solutions, mobile apps, smart speakers, in-car streaming

What's in it for you?

    • Casual and friendly work environment
    • Work remotely from your home
    • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
    • We're a growing company which values promoting from within
    • Work with an inclusive, international/multi-cultural team
$45,000 - $48,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development.