Remote Jobs

Figma logo

Technical Operations & Insights Analyst

Figma

Location
United States of America
Posted
Salary Range
112k - 238k USD

Analyze product support data, build pipelines, and deliver insights at Figma to enhance customer experience and operational efficiency.

Plaid logo

Technical Account Manager - Fintech

Plaid

Location
United States of America
Posted

Technical Account Manager at Plaid, working with Fintech customers to drive technical strategies and customer success.

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

Coefficient logo

Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

Horizons logo

Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

Binance logo

Binance News Content Editor

Binance

Location
Brunei Darussalam
Posted

Content Editor job at Binance, responsible for publishing news and optimizing performance with SEO and product teams.

HackerRank logo

Senior Technical Program Manager

HackerRank

Posted

Lead content creation for coding challenges at HackerRank, collaborate with customers and SMEs, manage operational processes, and expand platform capabilities.

Nutrafol logo

Sr. Technical Project Manager

Nutrafol

Location
United States of America
Posted

Technical Project Manager for e-commerce company seeking expert-level JIRA & Confluence skills, attention to detail, and strong documentation abilities.

DevRev logo

Applied AI Engineer

DevRev

Location
India
Posted

Apply for Applied AI Engineer at DevRev, develop solutions using TypeScript, JavaScript, Python, and Generative AI technologies, and shape the future of customer-centric companies.

Grafana Labs logo

Technical Accounting Manager (Remote, USA)

Grafana Labs

Location
United States of America
Posted
Salary Range
131k - 157k USD

Technical Accounting Manager at Grafana Labs: Analyze accounting implications, prepare journal entries, and collaborate with engineering teams.

Gurobi Optimization logo

Technical Account Manager (USA - Remote)

Gurobi Optimization

Location
United States of America
Posted

Technical Account Manager at Gurobi Optimization: Collaborate with teams, provide technical expertise, and drive customer engagement.

Binance logo

Binance Accelerator Programme - Technical Support Engineer (AI/ML)

Binance

Job Summary

Binance Accelerator Programme is a 6-month immersive experience in the Web3 space, offering a unique opportunity to gain hands-on experience in technical operations with cutting-edge AI and Machine Learning technologies. As a Technical Support Engineer (AI/ML), you will provide technical support, analyze service ticket data, and collaborate with stakeholders to resolve issues effectively. You will work with global product and development teams to participate in iteration, release, and roadmap planning. This role is ideal for current students and recent graduates who can work 5 days a week, with flexible remote work options available. By joining Binance Accelerator Programme, you will contribute to the crypto-currency revolution that is changing the world and gain transferable skills to propel your career forward.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

About Binance Accelerator Program (BAP)
Binance Accelerator Program is a concise 6-months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world' s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.  

Who may apply 
current students and recent graduates who can work 5 days per week.

About this job
We are looking for candidate to join our TechOps team as BAP in Technical Support.
This role offers a unique opportunity to gain hands-on experience in technical operations while working with cutting-edge AI and Machine Learning technologies.

Responsibilities:

    • Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
    • Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
    • Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
    • Work with global product and development teams to participate in iteration, release, and roadmap planning.
    • Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
    • Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
    • Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.

Requirements:

    • Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
    • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
    • Skilled in python coding
    • Unix/Linux with shell scripting, etc
    • Databases experience (Oracle, MySQL)
    • Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
    • Understanding of software development methodologies and coding standards
    • Experience with software application debugging and troubleshooting
    • Familiar with technical support process and escalation management
    • Passionate with technical support to solve complicated customer issues
    • Ability to present or speak fluently to engineers, product manager and customers
    • Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
    • Ability to start this program in January/February 2025 for 6 months