Cloud Support Engineer (USA Remote)
Gurobi Optimization
- Location
- United States of America
- Posted
Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.
Remote Jobs
Lead iOS Engineer
Goodnotes
- Location
- Indonesia
- Posted
Lead engineering efforts at Goodnotes, building scalable solutions with modern tech stacks, and drive user growth and engagement.
Lead iOS Engineer
Goodnotes
- Location
- Brunei Darussalam
- Posted
Lead engineer at Goodnotes, build new products from scratch with modern tech stacks, flexible remote work options, and meaningful equity.
Lead iOS Engineer
Goodnotes
- Location
- Brazil
- Posted
Lead engineer role at Goodnotes, building new products with modern tech stacks, flexible remote work, and opportunities for growth.
Staff Site Reliability Engineer, DRE
Pismo
- Location
- Brazil
- Posted
Data Reliability specialist: Cloud infrastructure design & collaboration
Python Backend Engineer
Makersite GmbH
- Location
- Germany
- Posted
Join Makersite as a QA Engineer to drive quality assurance in our B2B SaaS platform for sustainable product development. Utilize your expertise in automation testing, Python, Cypress, and TypeScript to ensure high-quality software solutions.
[Legal Tech / D2C] CEO/Managing Director | Ruby Labs
Ruby Labs
- Location
- Estonia
- Posted
Managing Director at Ruby Labs: lead D2C product growth, drive innovation, optimize performance
IAM Engineer - Saviynt
GuidePoint Security
- Location
- United States of America
- Posted
Remote Identity Governance and Administration Engineer job with Saviynt experience required
Process Engineer I
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 51k - 86k USD
Process Engineer I - Execute routine operational process methods and drive process improvement with a customer-centric approach.
Quality Assurance Engineer
Nextech
- Location
- United States of America
- Posted
Quality Assurance Engineer at Nextech: Ensure product quality and functionality through testing and collaboration.
Staff Engineer (Hybrid)
OpenTable
- Location
- Canada
- Posted
Staff Engineer at OpenTable: Develop scalable web applications using Node.js, React, Redux, Fastify, GraphQL, and TypeScript.
QA Engineer - Futures
Binance
- Location
- Brunei Darussalam
- Posted
QA Engineer at Binance Futures: Collaborate on software development lifecycle, testing environments & high-quality delivery
Senior Software Engineer - ML Feature Platform
- Location
- United States of America
- Posted
- Salary Range
- 217k - 303k USD
Senior Software Engineer for Machine Learning Feature Platform at Reddit
Staff SRE Engineer
Invisible Technologies
- Location
- British Virgin Islands
- Posted
Staff SRE Engineer at Invisible Technologies: drive reliability and automation for products, deploy and manage cloud-based infrastructure, and design comprehensive monitoring and observability systems.
Staff Backend Engineer
Apollo.io
- Location
- India
- Posted
Lead complex engineering solutions at Apollo, mentor team members, and drive impactful projects using MongoDB and ElasticSearch while ensuring scalable and reliable systems.
QA Engineer (SDET)
Swapcard
- Location
- Costa Rica
- Posted
Join Swapcard's QA Engineering team as a Quality Assurance Engineer and contribute to building impactful tools and solutions.
Red Team Engineer
CloudWalk
- Location
- Brazil
- Posted
Join CloudWalk's Red Team as an Engineer to execute sophisticated attack simulations, identify vulnerabilities, and enhance our financial platform's security. Utilize your expertise in ethical hacking and penetration testing to protect millions of transactions and sensitive data.
Senior Sales Engineer
Keboola
- Location
- Canada
- Posted
- Salary Range
- 90k - 120k USD
Senior Sales Engineer at Keboola, driving revenue growth through technical discovery and product demonstrations.
Senior Sales Engineer
Keboola
- Location
- United States of America
- Posted
- Salary Range
- 90k - 120k USD
Senior Sales Engineer at Keboola, driving revenue growth through technical discovery and product demonstrations, with a focus on data workflows, APIs, and SaaS architectures.
Senior Systems Engineer
Automattic
- Location
- Brazil
- Posted
Systems Engineer for high availability, performance & security of Automattic's global infrastructure
Cloud Support Engineer (USA Remote)
Gurobi Optimization
Job Location
Job Summary
Gurobi Optimization is seeking a Cloud Support Engineer to join their Technical Advisory & Support team. As a Cloud Support Engineer, you will address technical inquiries, offer phone support, and assist with product installation, licensing, and architecture setup. You will also contribute to enhancing the user experience, develop technical resources, and showcase product features through presentations at technical conferences and webinars. The role requires expertise in system administration, strong communication skills, and a commitment to continuous learning. Gurobi Optimization values customer focus, teamwork, innovation, dedication, and integrity. If you are passionate about mathematical optimization and have experience with cloud computing platforms, container technologies, and databases, apply now for this remote opportunity.
At Gurobi Optimization, we're on a mission!
A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.
As a Cloud Support Engineer at Gurobi Optimization, you will be part of the Gurobi Experts, Technical Advisory, and Support team. In this role, you'll be a crucial link between Gurobi and our global customer base. You'll address technical inquiries, offer phone support, and assist with product installation, licensing, and architecture setup, all while troubleshooting issues related to our Cloud and Compute Server products.
Your work will extend beyond support, as you'll contribute to enhancing the user experience, develop technical resources. If desired, you also get the chance to showcase our product's features through presentations at technical conferences and webinars.
Collaboration is vital, and you'll work closely with a highly skilled team, actively participating in knowledge-sharing sessions, team meetings, and discussions to foster a culture of continuous learning.
What will you be doing?
- Address technical support inquiries from a global customer base primarily through an online ticketing system.
- Provide phone support for customer queries.
- Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products.
- Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience.
- Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users.
- Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events.
- Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise.
- Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise.
What experience and qualifications should you have?
- Bachelor's degree in Computer Science or equivalent discipline.
- Master's degree in Computer Science or equivalent discipline/experience.
- Proficient in both written and verbal English.
- Proficiency in high-level programming languages like Python, Java, or C++.
What skills and abilities should you have?
- Expertise in system administration.
- Strong commitment to continuous learning.
- Effective written and verbal communication abilities.
- Ambitious and eager to work in the tech industry and gain product knowledge.
- Preferably, knowledge of mathematical optimization.
- Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Cloud Support Engineers because these platforms often form the basis of modern cloud-native infrastructure.
- Cloud Support Engineers must understand how to provision and manage resources on these platforms, leverage their services (e.g., virtual machines, container services, databases), and optimize costs.
- Knowledge of cloud security, networking, and best practices is also vital for ensuring a secure and performant platform.
- Proficient in container technologies like Docker and Kubernetes.
- Experienced in databases, particularly MongoDB.
- Familiar with HTTP and REST APIs.
- Skilled in web-based system network security.
What other requirements should you have?
- Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders.
- A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends to effectively adapt and implement new solutions.
- Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner.
- Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision.
- Consistently meeting commitments, deadlines, and responsibilities, demonstratinghigh trustworthiness and dependability.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
