Cloud Support Engineer (USA Remote)
Gurobi Optimization
- Location
- United States of America
- Posted
Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.
Remote Jobs
Associate Software Engineer
Adaptavist
- Location
- Spain
- Posted
Associate Software Engineer at Upscale: Collaborate with experienced professionals, deliver high-quality products, and contribute to innovation.
Associate Software Engineer
Adaptavist
- Location
- Spain
- Posted
Associate Software Engineer at Upscale: Collaborate with experienced professionals, write clean code, and deliver high-quality products.
Software Engineer I
Nextech
- Location
- United States of America
- Posted
Design and develop next-generation software for Nextech's product suite using C#, SQL, and Angular in a SCRUM environment. Collaborate with a talented team to deliver high-quality software solutions while enjoying competitive pay and comprehensive benefits.
Senior AI Engineer
G-P
- Location
- Ireland
- Posted
Design and deploy AI solutions using advanced techniques in machine learning and natural language processing. Collaborate with teams to address complex business challenges and enhance user satisfaction through robust engineering practices.
FullStack Software Engineer
Podium
- Location
- Brazil
- Posted
Full stack software engineer for internal tools at Podium, leveraging AI LLM technologies and 3rd party APIs in Brazil.
FullStack Software Engineer
Podium
- Location
- Canada
- Posted
FullStack Software Engineer at Podium: Collaborate on AI-powered lead conversion platform, build scalable systems, and leverage emerging tech.
Backend Engineer (Java)
Binance
- Location
- Brunei Darussalam
- Posted
Backend Engineer (Java) at Binance: Design microservices architecture using Java Spring Boot, optimize data storage & retrieval systems, build large-scale software systems.
Backend Engineer - Java
Binance
- Location
- Brunei Darussalam
- Posted
Java Engineer for Binance's Payments & Tax Technology team, collaborating on cutting-edge projects and leveraging crypto industry trends.
Senior Analytics Engineer
Taskrabbit
- Location
- United States of America
- Posted
- Salary Range
- 115k - 160k USD
Design and develop Dolly's enterprise data models and transformation pipelines, ensuring alignment with business needs and high-quality data standards.
Senior Analytics Engineer
Trafilea
- Location
- Argentina
- Posted
Join Trafilea as a Senior Analytics Engineer to build scalable data models using cloud technologies. Collaborate with talented teams to drive business insights and innovation in the e-commerce sector.
Senior Analytics Engineer
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 137k - 185k USD
Join Brightwheel as a Senior Analytics Engineer to build scalable data models, collaborate on analytics projects, and enhance organizational data capacity. Utilize SQL, DBT, and cloud-based data warehouses to drive business intelligence and support early education initiatives.
Senior Analytics Engineer
Apollo.io
- Location
- United States of America
- Posted
Design and maintain core data models, define data standards, collaborate across functions, and influence analytics infrastructure growth at Apollo.
Senior Analytics Engineer
Taskrabbit
- Location
- United States of America
- Posted
- Salary Range
- 115k - 160k USD
Senior Analytics Engineer at Taskrabbit: Design & develop data ontologies, transform production data, & ensure data quality assurance.
Senior Analytics Engineer
Workiva
- Location
- United States of America
- Posted
- Salary Range
- 111k - 178k USD
Lead the development of analytical data products at Workiva, collaborate with cross-functional teams, and drive data-driven decisions across the organization.
Senior Analytics Engineer
Kueski
- Location
- Mexico
- Posted
Analytics Engineer III para desarrollar conjuntos de datos confiables y bien gobernados con alto impacto en Kueski
Senior Analytics Engineer
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 137k - 185k USD
Senior Analytics Engineer at Brightwheel: Build data layer for analytics stack, collaborate with business users, and apply software engineering practices.
Materials Informatics Engineer (EU-Based)
Citrine Informatics
- Location
- Croatia
- Posted
Materials Informatics Engineer - Remote EU-based role developing AI solutions for sustainable materials and chemicals
Senior Privacy Engineer
1Password
- Location
- Canada
- Posted
Join 1Password as a privacy engineer and drive security and privacy practices across the company.
Senior Privacy Engineer
Gusto, Inc.
- Location
- United States of America
- Posted
- Salary Range
- 180k - 240k USD
Lead privacy initiatives, design privacy-preserving solutions, automate privacy rights requests, conduct risk assessments, collaborate with legal and engineering teams at Gusto.
Cloud Support Engineer (USA Remote)
Gurobi Optimization
Job Location
Job Summary
Gurobi Optimization is seeking a Cloud Support Engineer to join their Technical Advisory & Support team. As a Cloud Support Engineer, you will address technical inquiries, offer phone support, and assist with product installation, licensing, and architecture setup. You will also contribute to enhancing the user experience, develop technical resources, and showcase product features through presentations at technical conferences and webinars. The role requires expertise in system administration, strong communication skills, and a commitment to continuous learning. Gurobi Optimization values customer focus, teamwork, innovation, dedication, and integrity. If you are passionate about mathematical optimization and have experience with cloud computing platforms, container technologies, and databases, apply now for this remote opportunity.
At Gurobi Optimization, we're on a mission!
A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.
As a Cloud Support Engineer at Gurobi Optimization, you will be part of the Gurobi Experts, Technical Advisory, and Support team. In this role, you'll be a crucial link between Gurobi and our global customer base. You'll address technical inquiries, offer phone support, and assist with product installation, licensing, and architecture setup, all while troubleshooting issues related to our Cloud and Compute Server products.
Your work will extend beyond support, as you'll contribute to enhancing the user experience, develop technical resources. If desired, you also get the chance to showcase our product's features through presentations at technical conferences and webinars.
Collaboration is vital, and you'll work closely with a highly skilled team, actively participating in knowledge-sharing sessions, team meetings, and discussions to foster a culture of continuous learning.
What will you be doing?
- Address technical support inquiries from a global customer base primarily through an online ticketing system.
- Provide phone support for customer queries.
- Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products.
- Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience.
- Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users.
- Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events.
- Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise.
- Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise.
What experience and qualifications should you have?
- Bachelor's degree in Computer Science or equivalent discipline.
- Master's degree in Computer Science or equivalent discipline/experience.
- Proficient in both written and verbal English.
- Proficiency in high-level programming languages like Python, Java, or C++.
What skills and abilities should you have?
- Expertise in system administration.
- Strong commitment to continuous learning.
- Effective written and verbal communication abilities.
- Ambitious and eager to work in the tech industry and gain product knowledge.
- Preferably, knowledge of mathematical optimization.
- Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Cloud Support Engineers because these platforms often form the basis of modern cloud-native infrastructure.
- Cloud Support Engineers must understand how to provision and manage resources on these platforms, leverage their services (e.g., virtual machines, container services, databases), and optimize costs.
- Knowledge of cloud security, networking, and best practices is also vital for ensuring a secure and performant platform.
- Proficient in container technologies like Docker and Kubernetes.
- Experienced in databases, particularly MongoDB.
- Familiar with HTTP and REST APIs.
- Skilled in web-based system network security.
What other requirements should you have?
- Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders.
- A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends to effectively adapt and implement new solutions.
- Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner.
- Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision.
- Consistently meeting commitments, deadlines, and responsibilities, demonstratinghigh trustworthiness and dependability.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
