Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

Wasabi Technologies logo

Channel Account Manager

Wasabi Technologies

Location
United States of America
Posted

Engage and enable Wasabi's channel partners across AZ, CA, and CO as a Channel Account Manager - West Coast. Drive partner adoption, establish relationships, meet sales targets, and leverage CRM tools to track opportunities while working remotely.

Yuno logo

Key Account Manager (Payments)

Yuno

Location
Netherlands
Posted

Key Account Manager at Yuno: drive revenue growth, build strong client relationships & collaborate with cross-functional teams in a dynamic startup environment.

KlearNow.ai logo

Sr. Account Executive

KlearNow.ai

Location
Netherlands
Posted

Supply Chain Account Executive at KlearNow.AI - Develop software sales strategy, meet sales goals, and handle entire sales process.

OpenX logo

Sr. Account Executive

OpenX

Location
Mexico
Posted

Join OpenX as Sr. Account Executive - LATAM Agencies and drive business growth by building relationships with key clients in the LATAM market. Utilize your expertise in ad tech and programmatic buying to develop deals and support strategic initiatives.

Clipboard Health logo

Territory Account Manager

Clipboard Health

Location
Jersey
Posted

Territory Account Manager at Clipboard Health: Delivering optimal experiences, resolving issues, and driving business growth through local travel and remote work.

Clipboard Health logo

Account Manager - Education

Clipboard Health

Location
United States of America
Posted
Salary Range
90k - 140k USD

Manage and grow relationships between substitute teachers and K-12 schools at Clipboard Education. Solve customer issues, onboard new clients, and maintain a successful marketplace environment.

Litify logo

Enterprise Customer Success Manager (Salesforce Certified)

Litify

Location
United States of America
Posted
Salary Range
95k - 100k USD

Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.

Immersive Labs logo

Renewals Account Manager

Immersive Labs

Location
United Arab Emirates
Posted

Renewals Account Manager job at Immersive Labs - drive growth, build relationships, and deliver exceptional customer service in a dynamic and innovative company.

Immersive Labs logo

Renewals Account Manager

Immersive Labs

Location
Saudi Arabia
Posted

Renewals Account Manager at Immersive Labs: drive sales growth, build client relationships & deliver exceptional customer service in a dynamic MENA team.

Taskrabbit logo

Customer Support Advocate - German Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.

Technical Account Manager

Check

Location
United States of America
Posted
Salary Range
132k - 171k USD

Serve as a technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships. Utilize your expertise in APIs and technical infrastructure to support partner growth and innovation.

Technical Account Manager

Check

Location
United States of America
Posted
Salary Range
132k - 171k USD

Serve as the technical expert for Check's partners, driving their success through strategic guidance and fostering deep relationships with key stakeholders.

Level AI logo

Technical Account Manager

Level AI

Location
India
Posted

As a Client Success Engineer at Level AI, you will manage client relationships, onboard clients, understand their needs, collaborate with internal teams, identify upselling opportunities, and track account metrics using advanced AI solutions.

RevenueCat logo

Technical Account Manager

RevenueCat

Location
Brazil
Posted
Salary Range
137k - 137k USD

Technical Account Manager: Support largest customers with technical needs, build long-lasting relationships, and drive customer success.

Teikametrics logo

Ad Ops Account Manager

Teikametrics

Location
India
Posted

Optimize advertiser accounts on Amazon & Walmart with Teikametrics, collaborate with internal teams & drive customer success

Rackspace logo

Lead Customer Success Engineer

Rackspace

Location
India
Posted
Salary Range
150k - 250k USD

Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.

Gurobi Optimization logo

Account Manager (Remote Japan)

Gurobi Optimization

Location
Japan
Posted

Account Manager (Remote Japan) at Gurobi Optimization - drive revenue growth, expand client base, and manage software licenses.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.