Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

DevRev logo

Customer Education Operation Associate

DevRev

Location
India
Posted

Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.

InDebted logo

Customer Experience Quality Analyst

InDebted

Location
Philippines
Posted

Customer Experience Quality Analyst at InDebted: Ensure high-quality customer interactions in payment collection, compliance, and operational processes.

Quantum Metric logo

Customer Success Engineer – Spain

Quantum Metric

Location
Spain
Posted

Support clients in implementing digital strategies using Quantum Metric's platform, develop custom solutions with JavaScript, and ensure client success through technical expertise and strong communication skills.

Nextech logo

Chief of Staff - Customer Experience

Nextech

Location
United States of America
Posted

Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.

StackAdapt logo

Senior Programmatic Account Manager

StackAdapt

Posted

Manage client relationships and optimize campaigns using RTB/programmatic expertise at StackAdapt's self-serve advertising platform. Enjoy competitive benefits including health insurance and work-from-home reimbursements.

Cryptio logo

Account Manager - Digital Assets

Cryptio

Location
United Kingdom
Posted

Enterprise-grade crypto back-office platform Account Manager role with flexible remote work options and opportunities to shape the future of crypto.

Restaurant365 logo

VP - Customer Strategy & Operations

Restaurant365

Location
United States of America
Posted

Vice President of Customer Strategy and Operations role at Restaurant365, driving business growth through operational rigor and rhythm.

Lodgify logo

Customer Support Specialist (LATAM)

Lodgify

Location
Brazil
Posted

Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.

Taskrabbit logo

Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.

Binance logo

Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.

Vercel logo

Director, Digital Customer Success

Vercel

Location
United States of America
Posted
Salary Range
176k - 264k USD

Lead Vercel's global Digital Customer Success program, manage onboarding and customer engagement strategies, collaborate across teams to enhance customer value, and drive retention through effective team leadership and operational excellence.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.