Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

OpenTable logo

Enterprise Account Manager (Hotels)

OpenTable

Location
Singapore
Posted

Account Manager (Hotels) role at OpenTable, managing Hotel Groups and Restaurants in Asia, with 3+ years B2B account management experience and hospitality industry knowledge.

WatchGuard Technologies, Inc. logo

Development Channel Account Manager

WatchGuard Technologies, Inc.

Location
Sweden
Posted

Channel Account Manager at WatchGuard: drive sales growth, maintain partner relationships, and promote security products with flexible work options.

Red Canary logo

Enterprise Technical Account Manager

Red Canary

Location
United States of America
Posted
Salary Range
100k - 120k USD

Enterprise Technical Account Manager at Red Canary: Implement and utilize products, provide technical support and guidance, and drive innovation.

Plaid logo

Technical Account Manager - Fintech

Plaid

Location
United States of America
Posted

Technical Account Manager at Plaid, working with Fintech customers to drive technical strategies and customer success.

Taskrabbit logo

Customer Support Advocate - Portuguese Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.

Acquia logo

Technical Account Manager (Drupal)

Acquia

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Costa Rica
Posted

Technical Account Manager at Acquia: Partner with customers to drive technical success, leveraging Drupal expertise and collaboration skills.

JumpCloud logo

Customer References Coordinator - India

JumpCloud

Location
India
Posted

Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories

ActiveCampaign logo

Vice President of Customer Success

ActiveCampaign

Location
United States of America
Posted

Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

Upwork logo

Sr Manager - Product Design

Upwork

Location
United States of America
Posted

Senior Manager, Product Design at Upwork: Collaborate with cross-functional teams to develop user experiences for freelancers and clients.

Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Location
Colombia
Posted

Customer Service Representative - P2P market specialist role at Binance, providing exceptional support to clients and driving business goals through product improvements.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.