Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

Trafilea logo

Creative Strategy Sr Manager

Trafilea

Location
Argentina
Posted

Creative Strategy Sr Manager at Trafilea: Lead integrated brand campaigns, develop impactful concepts, mentor creative team, and drive business growth in a dynamic remote work environment.

COMPLY logo

Customer Support Representative - West Coast Hours

COMPLY

Location
United States of America
Posted
Salary Range
45k - 50k USD

Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.

Smartcar logo

Senior Director of Customer Success

Smartcar

Location
United States of America
Posted
Salary Range
160k - 270k USD

Lead Customer Success at Smartcar, driving customer retention and growth by managing Account Management and Solutions Architecture teams. Utilize customer success metrics to inform decisions and foster a culture of excellence.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

Tanium logo

Renewal Account Manager, Mid-Market

Tanium

Location
United Kingdom
Posted

Manage renewals, upselling, and cross-selling opportunities while maintaining strong client relationships in the IT Operations or IT Security space. Collaborate with internal teams to ensure seamless account management processes.

Checkr logo

Strategic Account Director

Checkr

Location
United States of America
Posted
Salary Range
256k - 301k USD

Strategic Account Director at Roboflow: drive growth, partnership & customer success.

TrustArc logo

Associate Technical Account Manager I

TrustArc

Location
Philippines
Posted

Associate Technical Account Manager at TrustArc: Support small to medium clients, develop strong relationships, and provide technical assistance.

Partner Content - Growth Account Manager

Coursera

Location
India
Posted

Growth Account Manager at Coursera: drive revenue growth, improve key performance metrics, and build strong relationships with partners.

Telnyx logo

Account Executive

Telnyx

Location
United States of America
Posted

Sell programmable communications and AI products to enterprises; manage opportunities, articulate value propositions, collaborate with engineering teams, provide accurate reporting, and build trusted customer relationships. Proven experience in SaaS and consultative sales required.

ElevenLabs logo

Account Executive

ElevenLabs

Location
Brazil
Posted

Join ElevenLabs as an Account Executive and drive voice AI innovation in the media/publishing or gaming industry.

Didomi logo

Account Executive

Didomi

Location
United States of America
Posted

Join our team as Account Executive in New York, USA, and drive revenue growth with mid-sized organizations through GRC solutions.

Teikametrics logo

Account Executive

Teikametrics

Location
China
Posted

Join Teikametrics as an Account Executive and drive sales growth for innovative product brands on competitive marketplaces.

OpenTable logo

Account Executive

OpenTable

Location
Singapore
Posted

Join OpenTable as an Account Executive and drive business growth through consultative sales approach, leveraging hospitality and technology expertise.

AffiniPay logo

Account Executive

AffiniPay

Location
Canada
Posted
Salary Range
60k - 70k USD

Drive new logo growth by selling AffiniPay's legal software solutions to law firms. Own the full sales cycle, leverage consultative skills, and enjoy uncapped earnings with a supportive team culture.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.