Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

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Account Executive

H1

Location
United States of America
Posted

Join H1 as an Account Executive & drive sales growth for our health insurance & digital health platforms, promoting health equity & building trust in healthcare systems.

Anaplan logo

Account Executive

Anaplan

Location
Finland
Posted

Anaplan's Account Executive will drive growth by expanding client value and acquiring new customers through strategic campaigns. The role involves selling transformational technology solutions to high-level stakeholders and collaborating with cross-functional teams to achieve business goals.

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Account Executive

StackAdapt

Location
United States of America
Posted
Salary Range
100k - 250k USD

Join StackAdapt as an Account Executive, Growth to drive new business growth within the SMB segment using programmatic advertising. Utilize sales tools and strategies to close deals and collaborate with teams for coordinated market penetration. Enjoy competitive salary, benefits, training, and a supportive culture.

StackAdapt logo

Account Executive

StackAdapt

Location
United States of America
Posted

StackAdapt's Account Executive drives programmatic advertising revenue by managing client relationships and closing deals with agencies and brands, supported by comprehensive benefits and training programs.

Emburse logo

Account Executive

Emburse

Location
United States of America
Posted
Salary Range
400k - 400k USD

Join Emburse as an Account Executive, SMB to attract small businesses through effective prospecting and sales strategies. Use your expertise in AP/Expense management to close deals and exceed targets while collaborating with a supportive team.

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Account Executive

TrustArc

Location
Canada
Posted
Salary Range
3k - 3k USD

TrustArc Account Executive: drive sales growth in Data Privacy marketplace with consultative approach.

KlearNow.ai logo

Account Executive

KlearNow.ai

Location
United States of America
Posted

Join KlearNow. AI as an Account Executive to drive sales using AI/ML technology in supply chain document management. Develop strategies, meet goals, engage clients, and represent the company at industry events with a focus on innovation and customer success.

UpKeep logo

Account Executive

UpKeep

Location
United States of America
Posted

Account Executive at UpKeep: drive growth through software license sales, build relationships with customers, and close deals.

Blinkist logo

Account Executive

Blinkist

Location
Germany
Posted

Join Blinkist's B2B team as an Account Executive and drive high-velocity growth in the learning & development industry.

Mattermost logo

Account Executive

Mattermost

Location
United States of America
Posted
Salary Range
270k - 300k USD

Strategic Account Executive at Mattermost: Secure collaboration platform for mission-critical teams

AlphaSense logo

Account Executive

AlphaSense

Location
Ireland
Posted

Join AlphaSense's Financial Services Sales team as an Account Executive and drive sales of our acclaimed AI-driven insights platform.

ElevenLabs logo

Account Executive

ElevenLabs

Location
Japan
Posted

Join ElevenLabs as Sr. Account Executive to launch business in Japan, drive revenue goals, and shape the future of voice AI.

ElevenLabs logo

Account Executive

ElevenLabs

Location
United States of America
Posted

Join ElevenLabs as an Account Executive and drive business growth in the media/publishing or gaming industry with our breakthrough voice technology.

Horizons logo

Account Executive

Horizons

Location
Australia
Posted

Join Horizons as an Account Executive and drive revenue growth in HR tech sales with a strong existing network of clients and partners.

Horizons logo

Account Executive

Horizons

Location
Singapore
Posted

Join Horizons as an Account Executive and drive revenue growth in HR tech sales. Collaborate with cross-functional teams and leverage your existing network for business opportunities.

hims & hers logo

Sr. Manager - Social Media

hims & hers

Location
United States of America
Posted
Salary Range
110k - 135k USD

Senior Social Media Manager for Hers, managing content planning, creation, curation, and fan communication across multiple platforms.

Podium logo

AU Customer Success Specialist (Philippines)

Podium

Location
Philippines
Posted
Salary Range
2k - 2k USD

Customer Success Specialist at Podium, driving customer success and growth for small businesses with AI-powered lead conversion platform.

Anaplan logo

Principal Customer Success Business Partner

Anaplan

Location
Sweden
Posted

Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.