Postscript
Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.
Ottimate
Onboarding Specialist: Lead client onboarding, configure solutions, provide expert guidance, and deliver high-quality customer service.
Restaurant365
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Monarch Money
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Vercel
Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.
OfferFit
Senior Customer Success Manager at OfferFit: drive customer success with AI decisioning engine, build meaningful relationships, and contribute to product development.
Twilio
Onboarding Operations Specialist (L1) at Twilio - provide customer support, resolve product issues, and learn new processes.
Twilio
Join Twilio's Onboarding and Compliance team as an Onboarding Operations Specialist (L1) and support Toll-Free Verification onboarding while ensuring regulatory compliance.
Panoptyc
Customer Support Admin job at Panoptyc, ensuring customer success with camera installations and solutions, remote work available.
Creatio
Enterprise Customer Success Manager: Maintain long-term relationships with global Enterprise customers, control delivery processes, and drive growth through zero churn and cross/up sales.
Orum
Enterprise Customer Success Manager at Orum: drive customer growth, deliver value through platform adoption, and collaborate with cross-functional teams.
Orum
Enterprise Customer Success Manager at Orum: drive customer success, design plans, and deliver value through Orum's platform.
Creatio
Enterprise Customer Success Manager - Remote, B2B account management & project management experience required
NavVis
NavVis seeks Customer Success professional to drive success for top enterprise clients, increasing product adoption through awareness and enablement, and creating value through use-case adoption and consultation.
Semperis
Customer Success Manager - French Speaking Required
Horizons
Customer Success Manager EMEAR at Horizons: drive revenue growth, ensure customer satisfaction, and build strong relationships with customers in the HR tech space.
Semperis
Customer Success Manager - French speaking required for a leading Cybersecurity company
Remofirst
Customer Success Manager at RemoFirst: advise customers on global employment, manage onboarding, and build long-lasting relationships.
Apollo.io
Manage customer portfolios, drive adoption, and ensure high ROI through tailored consultations and training programs. Collaborate with Account Managers to optimize product usage and retention strategies.
Twilio
Join Twilio's Onboarding and Compliance team as an Operations Specialist, working remotely from Colombia, and collaborating with global teams to deliver exceptional customer experiences.
Postscript
Postscript is a high-growth startup that provides SMS marketing solutions to ecommerce brands. As a Customer Onboarding Manager, you will guide customers through the setup process, communicate best practices, and troubleshoot issues. You will work remotely with a team of over 250 employees and contribute to the company's ambitious growth plans. The role requires 4+ years of customer-facing experience, project management skills, and expertise in marketing technology. Postscript offers a competitive salary range, equity, flexible paid time off, and health insurance. The hiring process includes an intro call, hiring manager intro, virtual interviews, homework assignment, and final FEACH interview.
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. This includes aligning with multiple internal and external parties from creative to technical implementation. Your efforts will directly benefit our customers and contribute to our ambitious growth plans.
This position is fully remote.
Primary duties
What We’ll Love About You
What You’ll Love About Us
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
What to expect from our hiring process :
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
