Remote Jobs

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Customer Onboarding Manager

Postscript

Location
British Virgin Islands
Posted
Salary Range
87k - 99k USD

Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.

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Mid-Market Customer Success Manager

Newsela

Location
United States of America
Posted
Salary Range
75k - 100k USD

Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.

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Senior Customer Value Manager (m/f/d)

Buynomics

Location
Croatia
Posted

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Customer Success Manager at Slate

Slate

Location
British Virgin Islands
Posted
Salary Range
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Sr. Manager of Customer Success

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Location
United States of America
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Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.

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Customer Success Director (Manager), Advertising

CommerceIQ

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United States of America
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Salary Range
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Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

Eventbrite, Inc. logo

Senior Manager - Sales & Customer Service Analytics

Eventbrite, Inc.

Location
United States of America
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Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

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Applied AI Engineer - Customer

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Location
Argentina
Posted

Apply for Applied AI Engineer at DevRev, where you'll design & develop integrations, automations & customizations using TypeScript/JavaScript, Python, APIs & Webhooks to empower customer-centric companies.

Vercel logo

Senior Manager - Customer Success Engineering

Vercel

Location
Germany
Posted

Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.

Vercel logo

Senior Customer Success Operations Manager

Vercel

Location
United States of America
Posted
Salary Range
140k - 190k USD

Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.

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Senior Manager, Customer Success Operations

AlphaSense

Location
United States of America
Posted
Salary Range
120k - 150k USD

Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.

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Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 149k USD

Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.

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Customer Success Manager (English Speaker)

Full Fabric

Location
Portugal
Posted

Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology

Cargo.one logo

Customer Support Associate

Cargo.one

Location
Greece
Posted

Customer Support Associate at cargo.one: Deliver customer happiness, work remotely, and contribute to a dynamic team.

Postscript logo

Customer Onboarding Manager

Postscript

Salary Range

87k - 99k USD / YEAR

Job Summary

Postscript is a high-growth startup that provides SMS marketing solutions to ecommerce brands. As a Customer Onboarding Manager, you will guide customers through the setup process, communicate best practices, and troubleshoot issues. You will work remotely with a team of over 250 employees and contribute to the company's ambitious growth plans. The role requires 4+ years of customer-facing experience, project management skills, and expertise in marketing technology. Postscript offers a competitive salary range, equity, flexible paid time off, and health insurance. The hiring process includes an intro call, hiring manager intro, virtual interviews, homework assignment, and final FEACH interview.

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

As Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. This includes aligning with multiple internal and external parties from creative to technical implementation. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. 

This position is fully remote. 

Primary duties

  • Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
  • Consistently meet and exceed onboarding health targets
  • Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience
  • Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters

What We’ll Love About You

  • 4+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred 
  • Experience project managing multiple priorities with Enterprise-level customers
  • Ecommerce or martech experience highly preferred
  • Demonstrated problem solving abilities, including with complex technical issues
  • Strong process-orientation and ability to drive a consistent and repeatable experience 
  • Experience in a high-growth, early stage environment preferred

What You’ll Love About Us

  • Salary range of USD $87,000-$99,000 base plus significant equity (we do not have geo based salaries)
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever)
  • Fun - We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

 

What to expect from our hiring process :

  • Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
  • Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
  • Virtual Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
  • Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
  • Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
  • Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
  • Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!

 

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.