Remote Jobs

Vercel logo

Senior Manager - Customer Success Engineering

Vercel

Location
Germany
Posted

Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.

Mattermost logo

Inside Sales Representative

Mattermost

Location
United States of America
Posted
Salary Range
65k - 85k USD

Join Mattermost as an Inside Sales Representative/Business Development Representative and drive growth in the Americas region with a strong background in Cybersecurity and sales expertise.

Khan Academy logo

English Physics content creator

Khan Academy

Location
India
Posted

Create Physics content aligned with Indian curriculum for Grades 11-12, contributing to Khan Academy's mission of providing free, world-class education through videos and practice questions.

Vercel logo

Senior Customer Success Operations Manager

Vercel

Location
United States of America
Posted
Salary Range
140k - 190k USD

Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.

AlphaSense logo

Senior Manager, Customer Success Operations

AlphaSense

Location
United States of America
Posted
Salary Range
120k - 150k USD

Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.

iHerb logo

Vice President, Customer Data Strategy

iHerb

Location
Brazil
Posted

Lead customer data strategy to personalize experiences, grow loyalty & retention, and drive business growth in e-commerce

Bitrise logo

Customer Success Operations Manager

Bitrise

Location
Hungary
Posted

Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.

Bitrise logo

Customer Success Operations Manager

Bitrise

Location
United Kingdom
Posted

Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.

Twilio logo

Digital Sales Representative

Twilio

Location
Canada
Posted

Join Twilio's social impact organization as a Digital Sales Representative, driving customer acquisition and growth while making a positive difference.

Welocalize logo

English AI Insight Analyst

Welocalize

Location
Georgia
Posted

Part-time AI Insight Analyst - Analyze search result performance and improve user experience with strong analytical skills and attention to detail.

Welocalize logo

English AI Insight Analyst

Welocalize

Location
Georgia
Posted

Remote AI Insight Analyst job: analyze search engine results for relevance and quality, evaluate user experience, and improve AI-driven algorithms.

Orum logo

Senior Sales Development Representative

Orum

Location
United States of America
Posted

Join Orum's remote-first team as a Senior Sales Development Representative and drive sales growth with our AI-driven live conversation platform.

Zapier logo

Customer Advocacy Marketing Manager - Events

Zapier

Location
British Virgin Islands
Posted
Salary Range
128k - 192k USD

Lead customer advocacy efforts by crafting content strategies and sourcing speakers for key events at Zapier, fostering connections and driving engagement within the community.

Welocalize logo

Freelance QC Specialist - Spanish into English (UK)

Welocalize

Location
United States of America
Posted

Freelance QC Specialist - Spanish into English (UK) job description: Review layouts, titles, key points, formatting, numbers, and resolve terminology for translation companies.

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Job Location

Job Summary

Join Binance's Customer Service team as a Portuguese/English speaker and be part of a client-facing business where exceptional support is the priority. As a customer service representative, you will handle high amounts of live chat and incoming emails, providing accurate information and following communication procedures. You will also manage complaints, provide solutions, and gather feedback to ensure high customer satisfaction. With a flat structure and autonomy in innovative projects, you will thrive in a results-driven workplace with opportunities for career growth and continuous learning. Binance offers competitive salary, company benefits, and flexible work arrangements.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • Handle high amounts of live chat and incoming emails
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multi-task, prioritize, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field is a big plus
    • Multi-lingual capability is a big plus
    • Fluent in English and Portuguese
    • Willing to work weekends and irregular hours which will include night shifts
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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